Office Manager and Front Desk coordinator

Are you an experienced office manager or executive assistant looking for your next challenge? Are you looking to join and assist a dynamic, friendly and highly technical team? If so, read on!

Kickr Design is looking for an experienced office manager that is interested in joining a growing company and a start-up environment. The ideal candidate has a passion for talking with customers via phone, helping schedule meetings with our sales team, coordinating schedules, and helping our high performance team run smoothly! The position also requires an individual that works well in tight-knit teams, interacts with clients with professionalism, and is confident in his/her own communication and interpersonal skills.

We are looking for a candidate with a background in customer facing office management. The ideal candidate will have experience answering inbound phone calls from new and current customers, as well as have exceptional organizational skills. Some understanding or familiarity with engineering is a huge plus in the position, but not a requirement. The candidate will must have excellent patience and communication skills and a passion to help other people in their journey!

As an Front Desk coordinator, you will be answering the phone for inbound calls of potential customers as well as routing vendor calls to the engineering team, assisting with general office management activities like stocking the snacks station, maintaining office supplies, assisting the engineering team with inbound and outbound shipments, and assisting with some photography of prototypes and office activities. You will assist crucial first step to guide our clients' product development journey and drive our company's growth by communicating with our prospects, and will work closely with the, sales and engineering teams. You will talk with prospects ranging from individuals and startups to large brands and businesses, and help guide them to our sales engineers for initial consultations. You will also take on office management roles, and assist with the general operation of the business on a day to day level, including interaction with the company CEO directly.

Key Tasks:

Answer inbound phone calls, route calls to the appropriate engineer or our sales team

Assist with inbound and outbound shipping, some purchasing activities

Assist with some marketing tasks such as photography of prototypes and office activities

Speak directly with clients and provide basic information on our company in conversation when necessary

Help organize and maintain a professional office for our sales and engineering teams

Assis the CEO and managers with scheduling and office management tasks

Requirements

Experience in a customer facing role - retail experience, phone sales, or other customer facing opportunity

Exceptional interpersonal skills, patience, and organizational skills

Exceptionally friendly, with ability to have a positive conversation with any type or personality

Ability to adapt quickly, passion for learning new skills

Ability to understand some technical jargon, and excitement to learn about the engineering process

Benefits

Excellent, positive and supportive work environment

9-5:30 consistent hours, no nights or weekends

Health Insurance provided and fully paid by the company

Independence to build the role effectively and help in a variety of areas of the business

Hourly position, $12-$15/hr based on experience