Customer Success Specialist

At Sama, we're more than just a fast-growing, technology-driven coaching company. We're totally driven by our vision to elevate employee engagement to make the world a better place. Our mission is to create the optimal platform for every employee to unlock their potential.

Today, we're tackling the $8.8 trillion employee engagement challenge head-on by providing accessible professional coaching to every employee via our app. Our evidence shows that when professional coaching is democratized, employees feel fulfilled and empowered, leading to more productive, agile companies that can retain their best people.

We're seeking a dynamic individual from an HR background to step into the pivotal role of Customer Success Director to build a world-class Customer Success Program that ensures we delight each customer as best we can.

Our ideal candidate is not only incredibly talented at building long-lasting relationships but is also deeply passionate about...

Exemplar Global is seeking a proactive Customer Success Specialist / Live Chat Support to join our remote team. In this dynamic role, you will be the first point of contact for our valued customers, providing timely assistance and resolving inquiries through live chat. Your primary objective will be to enhance customer satisfaction by ensuring prompt responses and delivering quality support that aligns with our company values. You will work closely with cross-functional teams to continuously improve our service offerings and ensure our customers have a seamless experience. Your passion for customer success and ability to communicate effectively will help build long-lasting relationships with our clients, making you an integral part of our mission to deliver excellence.

Responsibilities

• Engage with customers through live chat, addressing inquiries and providing product support.
• Maintain a high level of professionalism and empathy in all customer...

Job Description:

DrBalcony, an innovative and fast-growing civil engineering start-up, is looking for a proactive and enthusiastic Customer Success Specialist to ensure that our clients receive outstanding service and support throughout their engagement with us. The Customer Success Specialist will serve as the primary point of contact for clients, helping them achieve their desired outcomes, providing project updates, and resolving any issues that arise. This role is crucial for fostering long-term relationships, ensuring customer satisfaction, and driving retention.

You will work closely with the engineering, sales, and project management teams to ensure smooth communication between the company and its clients, helping them navigate our services and products while ensuring their needs are met.

Key Responsibilities:

• Act as the primary point of contact for clients, ensuring their...

About the CareerCraft

CareerCraft helps school districts plan and implement college and career readiness programs. Our online platform streamlines data collection, protects data integrity, and automates college, career, and military readiness and career and technical education (CCMR and CTE) calculations with visualizations. Our technical assistance helps with business partnership development, labor market analyses, high-quality CTE/pathway implementation, and P-TECH program planning.

Customer Success Responsibilities

• Serve as the main point of contact and build relationships with our school district clients through the various life cycle milestones (onboarding, nurturing and renewal)

• Onboard new customers by leading the scheduling and delivery of training and working with internal and external teams to facilitate data integrations & platform setup and configuration
• Manage the customer through onboarding and to the...

Come join VisitorsCoverage, one of Silicon Valley's most successful InsurTech companies, certified as a Great Place to Work®! We are looking for a full-time employee to join our growing customer service team.

What We Do:

VisitorsCoverage is an Insurtech company, located in the heart of Silicon Valley, revolutionizing the way travelers search, compare, purchase, and manage their travel insurance. Imagine a place where buying travel insurance is as easy as ordering an item from your favorite online retailer. You know exactly what the benefits are and what each word on the coverage document means, and you are able to zip through the checkout process. We are obsessed with simplifying Travel Insurance! We wake up everyday thinking of new ways to meet the same expectations that users have from their online retailers and delivery or streaming services. We are a team of people who counter the thought that insurance is boring and love the challenge of delighting...

Our growing company is looking for dynamic individuals that can help meet our increasing workload. We strive to provide world-class service to our clients by supplying critical environmental health and safety (EHS) information that our clients use to keep their employees safe. Our team directly helps ensure the safety of hundreds of thousands of workers around the globe so that they can go home to their families and loved ones. Due to the nature of our work, attention to detail is of critical importance. We need dedicated driven team members that will help in a variety of ways. Specific responsibilities fall into two primary areas: Customer Success and Document Validation.

We work in a team environment however each person contributes to the overall company by working independently. You need to be self-motivated and disciplined to be able to complete projects on your own. Additionally due to the nature of our work project priorities can shift quickly based on client...

The Position

Ballotpedia seeks a 100% remote, full-time Customer Success Specialist to join its collaborative Communications Department.

The Customer Success Specialist is a vital part of Ballotpedia’s mission, acting as the first point of contact for our readers, candidates, and various audiences. This role demands a balance of reactive and proactive approaches to ensuring high-quality customer service and continuous improvement of our reader engagement processes. The ideal candidate is passionate about our mission, possesses strong research and communication skills, and is dedicated to providing exemplary service. They will manage inbound reader and candidate emails to address their questions and concerns, conduct bi-annual reader surveys, and track other customer experience metrics to measure and analyze Ballotpedia’s audiences' satisfaction with our organization's products and services to others.

The ideal candidate is empathetic, resourceful,...

Are you passionate about technology and have experience with electronics hardware and software projects? Are you excited about the potential of smart devices, including software, hardware, and operating systems?

If so, we want you! Join us and use your knowledge and communication skills to help our customers integrate technology effectively into their businesses, enhancing value and efficiency.

About Us

Optisigns, the worldwide leader in this space, giving our clients a competitive advantage since 2016. The value we bring to our customers comes from our understanding of their challenges, feature-rich software platform, ease of use, with advanced AI and IoT

Primary responsibilities:

• Become an expert in our software and hardware solutions, including Windows, Android, Raspberry Pi, Linux, and other devices.
• Respond to end-user inquiries and issues through our ticket platform, escalating to Zoom calls when...

Biz-Tech Services, Inc. is a leading technology solutions company, dedicated to providing exceptional services to businesses worldwide. We are currently seeking a proactive and customer-oriented Customer Success Specialist to join our remote team. As a Customer Success Specialist, you will be responsible for ensuring the success and satisfaction of our valued clients. You will serve as the main point of contact for clients, providing support, guidance, and solutions to their queries and concerns. This is a remote position, allowing you to work from the comfort of your own home while making a significant impact on our clients' success.

Responsibilities

• Build strong relationships with clients, understanding their goals and objectives.
• Provide timely and effective support to clients via phone, email, and other communication channels.
• Proactively identify opportunities to optimize clients' experience and drive their success.
• Collaborate...

At Kixie, we're revolutionizing how sales teams connect with their customers through cutting-edge voice and SMS technology. By integrating seamlessly with leading CRMs, we empower sales and support teams to work smarter, communicate better, and achieve more - all in less time. 

Behind our cutting-edge product are the individuals who drive it forward. Ambition, Community, Teamwork, and Transparency — these are the core values that define us at Kixie. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member’s contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to be part of one of the fastest-growing B2B startups, then Kixie is where you belong!

Currently, we are looking for a Customer Success Specialist to join our team! This position is in-office, not remote, as we're looking for hardworking local candidates...

NoGigiddy, a leading company in the on demand staffing and recruiting industry, is seeking a motivated and customer-focused Remote Customer Success Specialist to join our team. In this role, you will be responsible for ensuring the success and satisfaction of our gig workers by providing exceptional support and guidance throughout their journey with NoGigiddy. With our innovative platform connecting gig workers to various staffing local businesses, you will contribute to transforming the gig staffing industry and making a positive impact on the lives of gig workers nationwide.

At NoGigiddy, we prioritize the success and well-being of our gig workers by providing them with reliable earning opportunities and support services. As a Remote Customer Success Specialist, you will be a crucial part of our mission to empower gig workers and facilitate their growth and success. Join our team and be part of a company that values collaboration, innovation, and the pursuit of...

At CADDi, we're looking for a skilled Customer Success Specialist to join our team and play a critical role in supporting our Customer Success team by optimizing processes, managing data, and providing actionable insights that ensure client satisfaction, retention, and growth. This position requires a strong analytical mindset, excellent communication skills, and a passion for improving customer experiences. The ideal candidate will have experience in a B2B SaaS environment and a proven track record of driving operational efficiency.

What your days will look like:

• Process Optimization: Develop, implement, and refine processes to enhance the efficiency and effectiveness of the Customer Success team. Identify bottlenecks and areas for improvement, and recommend solutions.
• Data Management: Ensure the integrity and accuracy of customer data in our CRM and other systems. Regularly audit data for...

Buxton is the global leader in retail customer analytics, and we aim to provide data-driven insights and shape the future of customer engagement across all channels. This role is based in Fort Worth, TX and follows a hybrid work model.

About the role

We are looking for a detail-oriented, self-starter to join the Buxton Customer Success team. The Customer Success Specialist confers with clients to identify problems, questions, and needs. A Customer Success Specialist’s role is to offer technical support for products, respond to client queries in a timely and accurate manner, help clients use specific product features, and identify the cause of any bugs or problems.

Customer Success Specialists make a real impact in the world of customer support. At Buxton, we offer an opportunity to join both the passion for helping clients succeed, with a dynamic role that combines technical expertise, problem-solving, and relationship-building....

Come join VisitorsCoverage, one of Silicon Valley's most successful InsurTech companies, certified as a Great Place to Work®! We are looking for a full-time employee to join our growing customer service team.

What We Do:

VisitorsCoverage is an Insurtech company, located in the heart of Silicon Valley, revolutionizing the way travelers search, compare, purchase, and manage their travel insurance. Imagine a place where buying travel insurance is as easy as ordering an item from your favorite online retailer. You know exactly what the benefits are and what each word on the coverage document means, and you are able to zip through the checkout process. We are obsessed with simplifying Travel Insurance! We wake up everyday thinking of new ways to meet the same expectations that users have from their online retailers and delivery or streaming services. We are a team of people who counter the thought that insurance is boring and love the challenge of delighting...

The CSS Team Member is responsible for demonstrating value and satisfaction to the customer by managing customer accounts. This includes but is not limited to, customer onboarding, ensuring accurate order processing, providing solutions for technical inquiries, maintaining frequent contact with accounts to gather regular feedback on service levels and product needs, and promoting and selling company products. The candidate must have excellent verbal and written communication skills, mechanical aptitude, and an understand of how StoneAge products work. They must strive to deliver superior customer service and proactively solve customers’ problems. 

This position reports to the Global Sr. Customer Success Manager. 

Requirements

ESSENTIAL FUNCTIONS 

• Understand and adhere to the Sales Processing Expectations  

• Process sales orders via email, phone and fax. 

• Assist...

About IncentFit

We believe a company's employees are its greatest asset and healthy employees build great companies. IncentFit helps employers motivate and reward their employees to exercise and live healthier lives.

Founded in 2013, IncentFit has steadily grown to serve 200 clients across a diverse set of industries from major financial firms to manufacturing powerhouses, to public universities and nonprofits. IncentFit now helps over 250K users/employees make healthier choices all year round.

We’re driven by technology and passionate about getting things done (while also still striving for a healthy work/life balance). We’re a growing team of smart, talented people who love what we do...and want to help others love going to work too.

About the Opportunity

In a typical work day, you might complete the following tasks:

• Use our internal software to efficiently and accurately process a high volume of documents.
• Assist...

Withings is on a mission to be the trusted leader in clinical-grade smart health devices. Already the leading innovator of smart scales, our product portfolio includes connected scales, connected blood pressure monitors, sleep monitors, thermometers, and health/activity wearables.

Historically a B2C company, Withings created a new B2B division - Withings Health Solutions - in 2019, to extend Withings’ offering to the Healthcare industry and help bridge the gap between patients and their providers.

Today, our products enable a diverse and growing set of innovators in the healthcare industry to better take care of their patients. From chronic condition management to remote patient monitoring and clinical research, Withings has dedicated solutions that provide the richest array of accurate, real-world data, thanks to our complete ecosystem of connected devices, data connectivity options, and our remote patient monitoring platform.

Withings Health Solutions is a...

Have you been looking for an opportunity to join a fast-growing start-up and take on a dynamic and data-driven role with tons of opportunity to learn and grow?

BizzyCar is looking for a Customer Success Specialist to join our Customer Success team. You will own customer accounts and help build an innovative team that is laser-focused on unlocking customer value. As outlined in more detail below, you will be analyzing, executing and reporting on strategies and tactics to preserve and increase value for customers. Your efforts will be directed at meaningfully moving the needle on internal Key Performance Indicators of customer satisfaction, time-to-value, Logo Retention Rate, Gross Retention Rate and Net Retention Rate.

This position is essential to the success of our automotive dealership partners and our company. Through your efforts, we will help our industry put safer used cars on the road, create revenue growth for our customers, and solve challenging automotive...