Customer Success Specialist

At Sama, we're more than just a fast-growing, technology-driven coaching company. We're totally driven by our vision to elevate employee engagement to make the world a better place. Our mission is to create the optimal platform for every employee to unlock their potential.

Today, we're tackling the $8.8 trillion employee engagement challenge head-on by providing accessible professional coaching to every employee via our app. Our evidence shows that when professional coaching is democratized, employees feel fulfilled and empowered, leading to more productive, agile companies that can retain their best people.

We're seeking a dynamic individual from an HR background to step into the pivotal role of Customer Success Director to build a world-class Customer Success Program that ensures we delight each customer as best we can.

Our ideal candidate is not only incredibly talented at building long-lasting relationships but is also deeply passionate about...

Exemplar Global is seeking a proactive Customer Success Specialist / Live Chat Support to join our remote team. In this dynamic role, you will be the first point of contact for our valued customers, providing timely assistance and resolving inquiries through live chat. Your primary objective will be to enhance customer satisfaction by ensuring prompt responses and delivering quality support that aligns with our company values. You will work closely with cross-functional teams to continuously improve our service offerings and ensure our customers have a seamless experience. Your passion for customer success and ability to communicate effectively will help build long-lasting relationships with our clients, making you an integral part of our mission to deliver excellence.

Responsibilities

• Engage with customers through live chat, addressing inquiries and providing product support.
• Maintain a high level of professionalism and empathy in all customer...

About the CareerCraft

CareerCraft helps school districts plan and implement college and career readiness programs. Our online platform streamlines data collection, protects data integrity, and automates college, career, and military readiness and career and technical education (CCMR and CTE) calculations with visualizations. Our technical assistance helps with business partnership development, labor market analyses, high-quality CTE/pathway implementation, and P-TECH program planning.

Customer Success Responsibilities

• Serve as the main point of contact and build relationships with our school district clients through the various life cycle milestones (onboarding, nurturing and renewal)

• Onboard new customers by leading the scheduling and delivery of training and working with internal and external teams to facilitate data integrations & platform setup and configuration
• Manage the customer through onboarding and to the...

Come join VisitorsCoverage, one of Silicon Valley's most successful InsurTech companies, certified as a Great Place to Work®! We are looking for a full-time employee to join our growing customer service team.

What We Do:

VisitorsCoverage is an Insurtech company, located in the heart of Silicon Valley, revolutionizing the way travelers search, compare, purchase, and manage their travel insurance. Imagine a place where buying travel insurance is as easy as ordering an item from your favorite online retailer. You know exactly what the benefits are and what each word on the coverage document means, and you are able to zip through the checkout process. We are obsessed with simplifying Travel Insurance! We wake up everyday thinking of new ways to meet the same expectations that users have from their online retailers and delivery or streaming services. We are a team of people who counter the thought that insurance is boring and love the challenge of delighting...

The Position

Ballotpedia seeks a 100% remote, full-time Customer Success Specialist to join its collaborative Communications Department.

The Customer Success Specialist is a vital part of Ballotpedia’s mission, acting as the first point of contact for our readers, candidates, and various audiences. This role demands a balance of reactive and proactive approaches to ensuring high-quality customer service and continuous improvement of our reader engagement processes. The ideal candidate is passionate about our mission, possesses strong research and communication skills, and is dedicated to providing exemplary service. They will manage inbound reader and candidate emails to address their questions and concerns, conduct bi-annual reader surveys, and track other customer experience metrics to measure and analyze Ballotpedia’s audiences' satisfaction with our organization's products and services to others.

The ideal candidate is empathetic, resourceful,...

Are you passionate about technology and have experience with electronics hardware and software projects? Are you excited about the potential of smart devices, including software, hardware, and operating systems?

If so, we want you! Join us and use your knowledge and communication skills to help our customers integrate technology effectively into their businesses, enhancing value and efficiency.

About Us

Optisigns, the worldwide leader in this space, giving our clients a competitive advantage since 2016. The value we bring to our customers comes from our understanding of their challenges, feature-rich software platform, ease of use, with advanced AI and IoT

Primary responsibilities:

• Become an expert in our software and hardware solutions, including Windows, Android, Raspberry Pi, Linux, and other devices.
• Respond to end-user inquiries and issues through our ticket platform, escalating to Zoom calls when...

Biz-Tech Services, Inc. is a leading technology solutions company, dedicated to providing exceptional services to businesses worldwide. We are currently seeking a proactive and customer-oriented Customer Success Specialist to join our remote team. As a Customer Success Specialist, you will be responsible for ensuring the success and satisfaction of our valued clients. You will serve as the main point of contact for clients, providing support, guidance, and solutions to their queries and concerns. This is a remote position, allowing you to work from the comfort of your own home while making a significant impact on our clients' success.

Responsibilities

• Build strong relationships with clients, understanding their goals and objectives.
• Provide timely and effective support to clients via phone, email, and other communication channels.
• Proactively identify opportunities to optimize clients' experience and drive their success.
• Collaborate...

NoGigiddy, a leading company in the on demand staffing and recruiting industry, is seeking a motivated and customer-focused Remote Customer Success Specialist to join our team. In this role, you will be responsible for ensuring the success and satisfaction of our gig workers by providing exceptional support and guidance throughout their journey with NoGigiddy. With our innovative platform connecting gig workers to various staffing local businesses, you will contribute to transforming the gig staffing industry and making a positive impact on the lives of gig workers nationwide.

At NoGigiddy, we prioritize the success and well-being of our gig workers by providing them with reliable earning opportunities and support services. As a Remote Customer Success Specialist, you will be a crucial part of our mission to empower gig workers and facilitate their growth and success. Join our team and be part of a company that values collaboration, innovation, and the pursuit of...

Come join VisitorsCoverage, one of Silicon Valley's most successful InsurTech companies, certified as a Great Place to Work®! We are looking for a full-time employee to join our growing customer service team.

What We Do:

VisitorsCoverage is an Insurtech company, located in the heart of Silicon Valley, revolutionizing the way travelers search, compare, purchase, and manage their travel insurance. Imagine a place where buying travel insurance is as easy as ordering an item from your favorite online retailer. You know exactly what the benefits are and what each word on the coverage document means, and you are able to zip through the checkout process. We are obsessed with simplifying Travel Insurance! We wake up everyday thinking of new ways to meet the same expectations that users have from their online retailers and delivery or streaming services. We are a team of people who counter the thought that insurance is boring and love the challenge of delighting...

The CSS Team Member is responsible for demonstrating value and satisfaction to the customer by managing customer accounts. This includes but is not limited to, customer onboarding, ensuring accurate order processing, providing solutions for technical inquiries, maintaining frequent contact with accounts to gather regular feedback on service levels and product needs, and promoting and selling company products. The candidate must have excellent verbal and written communication skills, mechanical aptitude, and an understand of how StoneAge products work. They must strive to deliver superior customer service and proactively solve customers’ problems. 

This position reports to the Global Sr. Customer Success Manager. 

Requirements

ESSENTIAL FUNCTIONS 

• Understand and adhere to the Sales Processing Expectations  

• Process sales orders via email, phone and fax. 

• Assist...

About IncentFit

We believe a company's employees are its greatest asset and healthy employees build great companies. IncentFit helps employers motivate and reward their employees to exercise and live healthier lives.

Founded in 2013, IncentFit has steadily grown to serve 200 clients across a diverse set of industries from major financial firms to manufacturing powerhouses, to public universities and nonprofits. IncentFit now helps over 250K users/employees make healthier choices all year round.

We’re driven by technology and passionate about getting things done (while also still striving for a healthy work/life balance). We’re a growing team of smart, talented people who love what we do...and want to help others love going to work too.

About the Opportunity

In a typical work day, you might complete the following tasks:

• Use our internal software to efficiently and accurately process a high volume of documents.
• Assist...

Withings is on a mission to be the trusted leader in clinical-grade smart health devices. Already the leading innovator of smart scales, our product portfolio includes connected scales, connected blood pressure monitors, sleep monitors, thermometers, and health/activity wearables.

Historically a B2C company, Withings created a new B2B division - Withings Health Solutions - in 2019, to extend Withings’ offering to the Healthcare industry and help bridge the gap between patients and their providers.

Today, our products enable a diverse and growing set of innovators in the healthcare industry to better take care of their patients. From chronic condition management to remote patient monitoring and clinical research, Withings has dedicated solutions that provide the richest array of accurate, real-world data, thanks to our complete ecosystem of connected devices, data connectivity options, and our remote patient monitoring platform.

Withings Health Solutions is a...

Job Description:

We are seeking an enthusiastic and proactive Customer Success Specialist to join our team. In this entry-level remote role, you will be responsible for ensuring our customers achieve their desired outcomes while using our products and services. You will serve as the primary point of contact for our customers, providing expert guidance, support, and solutions to help them succeed.

Key Responsibilities:

• Build and maintain strong relationships with customers, understanding their needs and goals.

• Provide timely and effective support via email, phone, and chat, addressing customer inquiries and resolving issues.

• Conduct onboarding sessions for new customers, ensuring a smooth and positive experience.

• Monitor customer usage and engagement, identifying opportunities for improvement and growth.

• Collaborate with internal teams to provide customer feedback and contribute...

Who we’re looking for

The ideal candidate has previous experience from an account management or project management environment. You will be detail oriented with a can do attitude and a very flexible and intuitive approach to overall customer experience. You should be able to analyse customer feedback and increase customer experience, while keeping profitability at the front of your decision making. You should be a mediator with great negotiation skills and capable of going the extra mile for both your colleagues and your customers. Do you have previous experience with a ticketing system? Even better…

About Ventrata

Founded in late 2016, Ventrata is an enterprise ticketing platform designed for high-volume attraction, tour, and activity operators. Our all-in-one platform powers online, in-person, & third-party sales, and provides robust functionality around resource management, hardware integrations, and 24/7 live...

The client is a Y-combinator backed AI platform revolutionizing the HVAC, Plumbing, and Electrical industries. Their innovative platform empowers technicians and representatives, enabling them to serve customers more efficiently and boost business revenue. With novel AI features deeply integrated with platforms like ServiceTitan, the client is at the forefront of transforming service delivery in these sectors.

The client is seeking a dedicated Customer Success Specialist to join their dynamic team. As a Customer Success Specialist, you will play a crucial role in managing customer relationships and ensuring their success with the client’s AI platform. This is an exciting opportunity to engage with customers, foster positive relationships, and drive value through our innovative solutions in the home services industry.

Responsibilities

• Build and maintain strong relationships with customers, acting as their primary point of...

The Momentus Capital branded family of organizations - which includes Capital Impact Partners, CDC Small Business Finance, and Ventures Lending Technologies - is transforming how capital and investments flow into communities to provide people access to the capital and opportunities they deserve. We are working to reinvent traditional financial systems that have failed to address systemic issues of inequality, economic empowerment, and the widening racial wealth gap by offering a continuum of financial, knowledge, and social capital to help local leaders build inclusive and equitable communities and create generational wealth. This includes a comprehensive package of loan products, impact investment opportunities, training, and business advising programs, and technology services that advance locally-led solutions. Our suite of products and services, experience, and scope will foster equitable job creation, wealth building, and economic...

About the Company: Jetpack Workflow is a leading B2B SaaS company serving the accounting and bookkeeping community. We help firms standardize, track and automate their processes allowing them to complete more work and prevent tasks from falling through the cracks. We help firm owners meet deadlines, track team progress, and grow their practice without worry. 

Role Overview: At Jetpack Workflow we pride ourselves on our innovative approach and our dedication to customer satisfaction. As a Customer Success & Support Specialist, you will be a key member of our customer team, helping to ensure that our customers have a seamless and positive experience with our products and services. You will work closely with customers to resolve issues, provide information, and gather feedback to drive continuous improvement in our offerings. This role will report directly to our Customer Success...

Withings is on a mission to be the trusted leader in clinical-grade smart health devices. Already the leading innovator of smart scales, our product portfolio includes connected scales, connected blood pressure monitors, sleep monitors, thermometers, and health/activity wearables.

Historically a B2C company, Withings created a new B2B division - Withings Health Solutions - in 2019, to extend Withings’ offering to the Healthcare industry and help bridge the gap between patients and their providers.

Today, our products enable a diverse and growing set of innovators in the healthcare industry to better take care of their patients. From chronic condition management to remote patient monitoring and clinical research, Withings has dedicated solutions that provide the richest array of accurate, real-world data, thanks to our complete ecosystem of connected devices, data connectivity options, and our remote patient monitoring platform.

Withings Health Solutions is a...

About IncentFit

We believe a company's employees are its greatest asset and healthy employees build great companies. IncentFit helps employers motivate and reward their employees to exercise and live healthier lives.

Founded in 2013, IncentFit has steadily grown to serve 200 clients across a diverse set of industries from major financial firms to manufacturing powerhouses, to public universities and nonprofits. IncentFit now helps over 250K users/employees make healthier choices all year round.

We’re driven by technology and passionate about getting things done (while also still striving for a healthy work/life balance). We’re a growing team of smart, talented people who love what we do...and want to help others love going to work too.

About the Opportunity

In a typical work day, you might complete the following tasks:

• Use our internal software to efficiently and accurately process a high volume of documents.
• Assist...

The Food Corridor is inviting enthusiastic, A-team players to apply for our fully remote role: Customer Support & Success Specialist.

Looking for a role in the food tech industry that's out of the ordinary? The Food Corridor (TFC) is on a mission to enable efficiency, growth, and innovation in local food by connecting kitchen owners with food businesses in need of commercial kitchen space.

As a boutique software company founded by Ashley Colpaart in 2015, TFC has been empowering kitchen administrators to be more efficient, so they can spend more time doing what they love–supporting local food entrepreneurs. With our innovative cloud-based management solution, we are the shared-use kitchen industry’s primary technology partner supporting the operation of hundreds of incubator, ghost, and commissary kitchen businesses - and thousands of their food business clients. 

We're a value-driven, profitable, and sustainably growing startup that...