Customer Success Specialist

LeanLaw’s mission is to help law firms become better businesses through cloud-based software and technology services. We are the financial operating system of the law firm. Our timekeeping, invoicing, and reporting platform is deeply integrated into QuickBooks Online. We make QBO work for small to mid-sized law firms! We are a growing entrepreneurial-minded company that is ready to hire!

At LeanLaw, we:

• Do the right thing: We do what's right for the customer, company, employee, and other stakeholders. It's ok to be wrong, but it isn't ok to do nothing.
• Grow or Die: We are tenacious in the pursuit of growth for our customers, our company, and our employees through grit, continuous learning, and innovation.
• Own It: We take ownership of our performance, results, and our mistakes. We do what we say we are going to do. No excuses.
• Default to Trust: We're open, honest, we...

About BiggerPockets

BiggerPockets is the leading resource for anyone looking to succeed in real estate investing. We offer content, tools, and a community of over 2,000,000 members to help people avoid mistakes; learn valuable tips; find partners, deals, and financing; and make the best investment decisions.

Our mission at BiggerPockets is to help people achieve financial freedom through real estate investing. Since 2004, we’ve helped investors get their first (or next) deal through a unique combination of immersive education, deal analysis tools, and a supportive community.

About the Marketplace Team

The BiggerPockets Marketplace team is dedicated to empowering real estate investors by providing them with a curated network of investor-friendly agents, lenders, property managers and tax professionals through our finding tools on BiggerPockets.com. We have our Featured Programs, “Find an Agent” and “Find a Lender”...

Have you been looking for an opportunity to join a fast-growing start-up and take on a dynamic and data-driven role with tons of opportunity to learn and grow?

BizzyCar is looking for a Customer Success Specialist to join our Customer Success team. You will own customer accounts and help build an innovative team that is laser-focused on unlocking customer value. As outlined in more detail below, you will be analyzing, executing and reporting on strategies and tactics to preserve and increase value for customers. Your efforts will be directed at meaningfully moving the needle on internal Key Performance Indicators of customer satisfaction, time-to-value, Logo Retention Rate, Gross Retention Rate and Net Retention Rate.

This position is essential to the success of our automotive dealership partners and our company. Through your efforts, we will help our industry put safer used cars on the road, create revenue growth for our customers, and solve challenging automotive...

Buxton is the global leader in retail customer analytics, and we aim to provide data-driven insights and shape the future of customer engagement across all channels. This role is based in Fort Worth, TX and follows a hybrid work model.

About the role

We are looking for a detail-oriented, self-starter to join the Buxton Customer Success team. The Customer Success Specialist confers with clients to identify problems, questions, and needs. A Customer Success Specialist’s role is to offer technical support for products, respond to client queries in a timely and accurate manner, help clients use specific product features, and identify the cause of any bugs or problems.

Customer Success Specialists make a real impact in the world of customer support. At Buxton, we offer an opportunity to join both the passion for helping clients succeed, with a dynamic role that combines technical expertise, problem-solving, and relationship-building....

DSI is a sales enablement company that has an immediate career opportunity for an Inbound Account Support Agent to help us manage customer-facing communications. At DSI we pride ourselves on a fun family-oriented work environment, and we take great satisfaction in going the extra distance for our customers.

As the Inbound Account Support Agent, you will process orders, complete modifications, and escalate cases across several communication channels. To succeed in this role, you need to deliver excellent customer service while remaining calm when customers are frustrated. It is essential that you have experience working with computers and web-based applications.

*This is an in-office position that will report to our Urbandale, IA office*
Schedule Monday – Friday

About DSI

DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners;...

Ready to embark on the quest of joining Hack The Box?

At the end of this thrilling journey, you'll become a proud member of Hack The Box, with the ultimate mission to help redefine cybersecurity expertise. Get ready for an exciting adventure into the world of cybersecurity! 🚀🔒💻

✨The core mission of the Customer Success Specialist:
Drive engagement along the Hack The Box journey with high profile clients. Execute outcomes from success criteria for the world’s largest enterprises, universities and governmental organizations. Become their trusted partner and assure a great user experience leading to long lasting relationships. (OKRs: GRR, NRR, NPS)

🍺 The fellowship you’ll be joining:
The team consists of experienced members of various technical and non-technical backgrounds covering a wide spectrum of industries and sectors such as Education, Gov/Federal, SMBs and Enterprise. The team collaborates closely with...

Greenfly is seeking an outstanding Customer Success Specialist to support our company’s growth. Our enterprise SaaS platform enables the world’s biggest sports and media organizations to leverage Greenfly’s short-form content ecosystem to capture, organize and share digital media across departments as well as to athletes, broadcasters, talent, and partners. 

The ideal candidate for this position is organized, an excellent communicator, and a strong multitasker. You have technical experience working behind the scenes for customers, are solutions oriented, and have the ability to manage your time well in a fast paced environment. In this role, your priorities will be to support lead CSMs on our most strategic accounts, triage and solve general customer inquiries, and manage a small book of business.

Responsibilities

• Support strategic customer success leads on highest valued customers 
• Quickly and thoroughly...

TL;DR:

• Ground-floor customer success role at venture-backed startup (Lightbank, TenOneTen Ventures, Jason Calacanis)
• The position is entirely remote, with regular all-expenses-paid team retreats
• Significant equity package, upside as we revolutionize a $20 trillion (yes, with a t) global industry
• Salary range from $70k - $100k, unlimited PTO, competitive health benefits, wellness incentives
• Epic team of A+ players, executing and having a ton of fun doing it. We’d love to have you join us!

About Us

SparkPlug is realigning the economics of the retail and restaurant industries to make every employee an owner. In CPG and service industry verticals like beauty, outdoor gear, and full-service restaurants, customers rely on the product recommendation of point-of-purchase experts up to 92% of the time (be it a beauty consultant, bartender, or a member of the Geek Squad). SparkPlug allows brands to directly...