Customer Success Specialist

Job Description:

We are seeking an enthusiastic and proactive Customer Success Specialist to join our team. In this entry-level remote role, you will be responsible for ensuring our customers achieve their desired outcomes while using our products and services. You will serve as the primary point of contact for our customers, providing expert guidance, support, and solutions to help them succeed.

Key Responsibilities:

• Build and maintain strong relationships with customers, understanding their needs and goals.

• Provide timely and effective support via email, phone, and chat, addressing customer inquiries and resolving issues.

• Conduct onboarding sessions for new customers, ensuring a smooth and positive experience.

• Monitor customer usage and engagement, identifying opportunities for improvement and growth.

• Collaborate with internal teams to provide customer feedback and contribute...

Who we’re looking for

The ideal candidate has previous experience from an account management or project management environment. You will be detail oriented with a can do attitude and a very flexible and intuitive approach to overall customer experience. You should be able to analyse customer feedback and increase customer experience, while keeping profitability at the front of your decision making. You should be a mediator with great negotiation skills and capable of going the extra mile for both your colleagues and your customers. Do you have previous experience with a ticketing system? Even better…

About Ventrata

Founded in late 2016, Ventrata is an enterprise ticketing platform designed for high-volume attraction, tour, and activity operators. Our all-in-one platform powers online, in-person, & third-party sales, and provides robust functionality around resource management, hardware integrations, and 24/7 live...

Buxton is the global leader in retail customer analytics, and we aim to provide data-driven insights and shape the future of customer engagement across all channels. This role is based in Fort Worth, TX and follows a hybrid work model.

About the role

We are looking for a detail-oriented, self-starter to join the Buxton Customer Success team. The Customer Success Specialist confers with clients to identify problems, questions, and needs. A Customer Success Specialist’s role is to offer technical support for products, respond to client queries in a timely and accurate manner, help clients use specific product features, and identify the cause of any bugs or problems.

Customer Success Specialists make a real impact in the world of customer support. At Buxton, we offer an opportunity to join both the passion for helping clients succeed, with a dynamic role that combines technical expertise, problem-solving, and relationship-building....

The Astronaut Scholarship Foundation (ASF) is currently seeking a dedicated and customer-oriented individual to join our team as a Customer Success Specialist. ASF is a non-profit organization that annually awards scholarships to talented college students pursuing careers in science, technology, engineering, and mathematics (STEM).

As a Customer Success Specialist, you will play a vital role in ensuring the success and satisfaction of both our scholarship recipients and donors. You will serve as the primary point of contact for our stakeholders, providing them with exceptional support and guidance throughout their journey with ASF.

Responsibilities

• Build and maintain strong relationships with scholarship recipients and donors, ensuring their satisfaction and engagement with ASF.
• Provide timely and personalized support to address any inquiries or concerns from stakeholders.
• Collaborate with internal teams to coordinate...

The client is a Y-combinator backed AI platform revolutionizing the HVAC, Plumbing, and Electrical industries. Their innovative platform empowers technicians and representatives, enabling them to serve customers more efficiently and boost business revenue. With novel AI features deeply integrated with platforms like ServiceTitan, the client is at the forefront of transforming service delivery in these sectors.

The client is seeking a dedicated Customer Success Specialist to join their dynamic team. As a Customer Success Specialist, you will play a crucial role in managing customer relationships and ensuring their success with the client’s AI platform. This is an exciting opportunity to engage with customers, foster positive relationships, and drive value through our innovative solutions in the home services industry.

Responsibilities

• Build and maintain strong relationships with customers, acting as their primary point of...

DSI is a sales enablement company that has an immediate career opportunity for an Inbound Account Support Agent to help us manage customer-facing communications. At DSI we pride ourselves on a fun family-oriented work environment, and we take great satisfaction in going the extra distance for our customers.

As the Inbound Account Support Agent, you will process orders, complete modifications, and escalate cases across several communication channels. To succeed in this role, you need to deliver excellent customer service while remaining calm when customers are frustrated. It is essential that you have experience working with computers and web-based applications.

*This is an in-office position that will report to our Urbandale, IA office*
Schedule Monday – Friday

About DSI

DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners;...

The Momentus Capital branded family of organizations - which includes Capital Impact Partners, CDC Small Business Finance, and Ventures Lending Technologies - is transforming how capital and investments flow into communities to provide people access to the capital and opportunities they deserve. We are working to reinvent traditional financial systems that have failed to address systemic issues of inequality, economic empowerment, and the widening racial wealth gap by offering a continuum of financial, knowledge, and social capital to help local leaders build inclusive and equitable communities and create generational wealth. This includes a comprehensive package of loan products, impact investment opportunities, training, and business advising programs, and technology services that advance locally-led solutions. Our suite of products and services, experience, and scope will foster equitable job creation, wealth building, and economic...

Join a fast-growing EdTech company that is advancing mental health and wellness, worldwide!

moozoom is a fast-growing unique Netflix-style SEL+MTSS platform looking for a talented and enthusiastic former educator/customer success specialist who shares our excitement for building a better world for children. This role is a key part of our future success and will help support thousands – potentially millions – of young students, worldwide. 

Responsibilities

We are looking for a passionate and dedicated former educator to support the onboarding, implementation and product adoption of our California K12 schools and districts. You will serve as the main contact for teachers and administrators to ensure they have a positive experience and strong results with moozoom. As such, your main responsibilities will be to:

• Work strategically with schools and districts (mostly California and West Coast states) to facilitate moozoom implementation, drive...

About the Company: Jetpack Workflow is a leading B2B SaaS company serving the accounting and bookkeeping community. We help firms standardize, track and automate their processes allowing them to complete more work and prevent tasks from falling through the cracks. We help firm owners meet deadlines, track team progress, and grow their practice without worry. 

Role Overview: At Jetpack Workflow we pride ourselves on our innovative approach and our dedication to customer satisfaction. As a Customer Success & Support Specialist, you will be a key member of our customer team, helping to ensure that our customers have a seamless and positive experience with our products and services. You will work closely with customers to resolve issues, provide information, and gather feedback to drive continuous improvement in our offerings. This role will report directly to our Customer Success...

Withings is on a mission to be the trusted leader in clinical-grade smart health devices. Already the leading innovator of smart scales, our product portfolio includes connected scales, connected blood pressure monitors, sleep monitors, thermometers, and health/activity wearables.

Historically a B2C company, Withings created a new B2B division - Withings Health Solutions - in 2019, to extend Withings’ offering to the Healthcare industry and help bridge the gap between patients and their providers.

Today, our products enable a diverse and growing set of innovators in the healthcare industry to better take care of their patients. From chronic condition management to remote patient monitoring and clinical research, Withings has dedicated solutions that provide the richest array of accurate, real-world data, thanks to our complete ecosystem of connected devices, data connectivity options, and our remote patient monitoring platform.

Withings Health Solutions is a...

About IncentFit

We believe a company's employees are its greatest asset and healthy employees build great companies. IncentFit helps employers motivate and reward their employees to exercise and live healthier lives.

Founded in 2013, IncentFit has steadily grown to serve 200 clients across a diverse set of industries from major financial firms to manufacturing powerhouses, to public universities and nonprofits. IncentFit now helps over 250K users/employees make healthier choices all year round.

We’re driven by technology and passionate about getting things done (while also still striving for a healthy work/life balance). We’re a growing team of smart, talented people who love what we do...and want to help others love going to work too.

About the Opportunity

In a typical work day, you might complete the following tasks:

• Use our internal software to efficiently and accurately process a high volume of documents.
• Assist...

The Food Corridor is inviting enthusiastic, A-team players to apply for our fully remote role: Customer Support & Success Specialist.

Looking for a role in the food tech industry that's out of the ordinary? The Food Corridor (TFC) is on a mission to enable efficiency, growth, and innovation in local food by connecting kitchen owners with food businesses in need of commercial kitchen space.

As a boutique software company founded by Ashley Colpaart in 2015, TFC has been empowering kitchen administrators to be more efficient, so they can spend more time doing what they love–supporting local food entrepreneurs. With our innovative cloud-based management solution, we are the shared-use kitchen industry’s primary technology partner supporting the operation of hundreds of incubator, ghost, and commissary kitchen businesses - and thousands of their food business clients. 

We're a value-driven, profitable, and sustainably growing startup that...

Greenfly is seeking an outstanding Customer Success Specialist to support our company’s growth. Our enterprise SaaS platform enables the world’s biggest sports and media organizations to leverage Greenfly’s short-form content ecosystem to capture, organize and share digital media across departments as well as to athletes, broadcasters, talent, and partners. 

The ideal candidate for this position is organized, an excellent communicator, and a strong multitasker. You have technical experience working behind the scenes for customers, are solutions oriented, and have the ability to manage your time well in a fast paced environment. In this role, your priorities will be to support lead CSMs on our most strategic accounts, triage and solve general customer inquiries, and manage a small book of business.

Responsibilities:

• Support strategic customer success leads on highest valued customers 
• Quickly and thoroughly resolve...

HIGHLIGHTS

• Very unique opportunity to be on the ground floor at a fast-growing seed startup with strong product-market fit (hundreds of paying customers, #1 in G2 category, top-tier investors, etc)
• Help restaurants & small businesses across the country launch and grow their private events business using Perfect Venue by providing world-class support, onboarding, and account management.
• Hybrid role based out of our SF office.

ABOUT PERFECT VENUE

Private events and catering can significantly increase restaurant revenue, but many restaurants are stuck using outdated, error-prone manual processes - unlike the sophisticated software employed by large chains. Perfect Venue is leveling the playing field by offering local restaurants an affordable,...