Technical Customer Success Specialist

Are you passionate about technology and have experience with electronics hardware and software projects? Are you excited about the potential of smart devices, including software, hardware, and operating systems?

If so, we want you! Join us and use your knowledge and communication skills to help our customers integrate technology effectively into their businesses, enhancing value and efficiency.

About Us

Optisigns, the worldwide leader in this space, giving our clients a competitive advantage since 2016. The value we bring to our customers comes from our understanding of their challenges, feature-rich software platform, ease of use, with advanced AI and IoT

Primary responsibilities:

• Become an expert in our software and hardware solutions, including Windows, Android, Raspberry Pi, Linux, and other devices.
• Respond to end-user inquiries and issues through our ticket platform, escalating to Zoom calls when needed.
• Suggest changes to technical documents and help desk articles.
• Work with customers, help them understand how the app works, and how to use it in their businesses.
• Troubleshoot customer issues and provide solutions, suggestions.
• Run diagnostics and troubleshooting on both hardware and software.
• Gather feedback from customers regarding application usage.
• Identify and analyze recurring malfunctions.
• Escalate complex issues to the engineering team as necessary.

Requirements

• Good understanding of audio / video and other embedded hardware and software.
• Familiarity with images, applications, and projects related to A/V and embedded systems.
• Creative thinking and problem-solving abilities.
• Ability to work collaboratively in team settings.
• Strong communication skills to explain technical concepts to non-technical users.
• 8 hour shift
• Monday to Friday
• On call

Benefits

• Work Location:
• Houston, TX Headquarters Office
• Work Remotely
• Opportunity for 1 day a week, at management discretion.
• Job Type: Full-time
• Benefits:
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Compensation package:
• Bonus opportunities
• Experience level:
• 1 year
• Schedule:
• 8 hour shift
• Monday to Friday
• On call
• Application Question(s):
• Share a time when your efforts helped a customer better understand what they need and led to greater customer satisfaction.
• Education:
• Bachelor's (Preferred)
• Experience:
• Customer service: 1 year (Preferred)
• Ability to Commute:
• Houston, TX 77040 (Required)
• Ability to Relocate:
• Houston, TX 77040: Relocate before starting work (Required)
• Work Location: In person