Customer Success Specialist (Remote)

As a Customer Success Specialist you will play a pivotal role in ensuring our clients achieve success and maximize their utilization of the Opal platform. You will be responsible for nurturing strong client relationships, understanding their goals, and guiding them towards realizing value from our solutions.

About You

You are a customer-centric professional with a passion for technology and a knack for problem-solving. You thrive in a collaborative environment and are dedicated to helping customers achieve their desired outcomes through strategic guidance and support.

About Opal

Opal is the platform where marketing comes together! Opal combines a visual calendar, project management capabilities, and a content platform - all tailored to what marketers and communicators need. Visit workwithopal.com to learn why Opal is trusted by leading brands including Target, Starbucks, General Motors, and many more!

Responsibilities

• Develop strong relationships with assigned customers to understand their business objectives and ensure their success with Opal.
• Guide customers through onboarding, training, and implementation processes to drive adoption and usage of Opal’s features.
• Proactively identify and resolve potential issues to ensure customer satisfaction and retention.
• Collaborate with internal teams (Sales, Marketing, Product) to advocate for customer needs and drive continuous improvement of our platform.
• Assist with customer renewals and expansion opportunities by identifying upsell/cross-sell opportunities.

Requirements

• 2+ years of experience in customer success, or a related client-facing role.

• Understanding of SaaS platforms and the ability to communicate technical concepts to non-technical audiences.
• Strong communication skills, both verbal and written, with the ability to present to diverse stakeholders.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.

• Natural alignment with Opal’s Values: Open & Honest, Passionate, Accountable, Level-Up, Intentional, Teamwork, and Excellence.

• Experience in working with/on marketing teams is a plus.
• Undergraduate degree or equivalent experience required; advanced degree in a related field a plus

Benefits

• Competitive, market-leading compensation package, including stock options
• 100% company-paid Medical/Rx, Dental, and Vision Insurance for employees (plus company-subsidized dependent coverage)
• Employer funded Health Savings Account (HSA) 
• Flexible Spending Accounts (FSA) for Health, Dependent Care, Commuter, Parking
• Company-paid Life/AD&D, Short and Long Term Disability Insurance (with voluntary buy up options)
• Pet Insurance for your furry friend
• Unlimited Paid Time Vacation, Paid Sick Time, and 21 Paid Company Holidays
• Paid Parental Leave & Back-to-Work Program
• 401(k) and Roth Retirement Plans
• Company-sponsored outreach & activity programs
  

Opal is an equal-opportunity employer and committed to creating an inclusive and diverse environment.  We believe a diverse workplace promotes innovation and enhances decision making.  We encourage applications from all qualified candidates and will consider all applicants without regard to race, color, religion, gender identity or expression, national origin, sexual orientation, disability, age, or veteran status.

Compensation: $90,000 - $110,000 annual OTE (inclusive of base + variable)