Customer Success Specialist (Remote)

About Us

Canibuild automates the residential construction industry’s design, approval, and sales processes, allowing clients to answer 'Can I build this on this plot of land?' instantly. As a fast-growing SaaS platform backed by Australia’s largest hedge fund, we serve clients across Australia, New Zealand, Canada, and the US.

Job Summary

The Marketplace Specialist will focus on expanding Canibuild’s marketplace presence in the US. You will play a crucial role in driving new sales, enhancing client satisfaction, and expanding marketplace services across the architectural and building sectors (pools, houses, ADUs, sheds). By fostering strong client relationships and using data to inform strategies, you will ensure that our offerings are aligned with the unique needs of US builders and developers.

Key Responsibilities

• Develop and pursue new sales leads to expand the US client base.
• Build and maintain relationships with...

Exemplar Global is seeking a proactive Customer Success Specialist / Live Chat Support to join our remote team. In this dynamic role, you will be the first point of contact for our valued customers, providing timely assistance and resolving inquiries through live chat. Your primary objective will be to enhance customer satisfaction by ensuring prompt responses and delivering quality support that aligns with our company values. You will work closely with cross-functional teams to continuously improve our service offerings and ensure our customers have a seamless experience. Your passion for customer success and ability to communicate effectively will help build long-lasting relationships with our clients, making you an integral part of our mission to deliver excellence.

Responsibilities

• Engage with customers through live chat, addressing inquiries and providing product support.
• Maintain a high level of professionalism and empathy in all customer...

The Position

Ballotpedia seeks a 100% remote, full-time Customer Success Specialist to join its collaborative Communications Department.

The Customer Success Specialist is a vital part of Ballotpedia’s mission, acting as the first point of contact for our readers, candidates, and various audiences. This role demands a balance of reactive and proactive approaches to ensuring high-quality customer service and continuous improvement of our reader engagement processes. The ideal candidate is passionate about our mission, possesses strong research and communication skills, and is dedicated to providing exemplary service. They will manage inbound reader and candidate emails to address their questions and concerns, conduct bi-annual reader surveys, and track other customer experience metrics to measure and analyze Ballotpedia’s audiences' satisfaction with our organization's products and services to others.

The ideal candidate is empathetic, resourceful,...

Biz-Tech Services, Inc. is a leading technology solutions company, dedicated to providing exceptional services to businesses worldwide. We are currently seeking a proactive and customer-oriented Customer Success Specialist to join our remote team. As a Customer Success Specialist, you will be responsible for ensuring the success and satisfaction of our valued clients. You will serve as the main point of contact for clients, providing support, guidance, and solutions to their queries and concerns. This is a remote position, allowing you to work from the comfort of your own home while making a significant impact on our clients' success.

Responsibilities

• Build strong relationships with clients, understanding their goals and objectives.
• Provide timely and effective support to clients via phone, email, and other communication channels.
• Proactively identify opportunities to optimize clients' experience and drive their success.
• Collaborate...

NoGigiddy, a leading company in the on demand staffing and recruiting industry, is seeking a motivated and customer-focused Remote Customer Success Specialist to join our team. In this role, you will be responsible for ensuring the success and satisfaction of our gig workers by providing exceptional support and guidance throughout their journey with NoGigiddy. With our innovative platform connecting gig workers to various staffing local businesses, you will contribute to transforming the gig staffing industry and making a positive impact on the lives of gig workers nationwide.

At NoGigiddy, we prioritize the success and well-being of our gig workers by providing them with reliable earning opportunities and support services. As a Remote Customer Success Specialist, you will be a crucial part of our mission to empower gig workers and facilitate their growth and success. Join our team and be part of a company that values collaboration, innovation, and the pursuit of...

Job Description:

We are seeking an enthusiastic and proactive Customer Success Specialist to join our team. In this entry-level remote role, you will be responsible for ensuring our customers achieve their desired outcomes while using our products and services. You will serve as the primary point of contact for our customers, providing expert guidance, support, and solutions to help them succeed.

Key Responsibilities:

• Build and maintain strong relationships with customers, understanding their needs and goals.

• Provide timely and effective support via email, phone, and chat, addressing customer inquiries and resolving issues.

• Conduct onboarding sessions for new customers, ensuring a smooth and positive experience.

• Monitor customer usage and engagement, identifying opportunities for improvement and growth.

• Collaborate with internal teams to provide customer feedback and contribute...