Customer Success & Insurance Specialist

Come join VisitorsCoverage, one of Silicon Valley's most successful InsurTech companies, certified as a Great Place to Work®! We are looking for a full-time employee to join our growing customer service team.

What We Do:

VisitorsCoverage is an Insurtech company, located in the heart of Silicon Valley, revolutionizing the way travelers search, compare, purchase, and manage their travel insurance. Imagine a place where buying travel insurance is as easy as ordering an item from your favorite online retailer. You know exactly what the benefits are and what each word on the coverage document means, and you are able to zip through the checkout process. We are obsessed with simplifying Travel Insurance! We wake up everyday thinking of new ways to meet the same expectations that users have from their online retailers and delivery or streaming services. We are a team of people who counter the thought that insurance is boring and love the challenge of delighting our users at every step of their decision-making process.

If this sounds like the perfect role and workplace for you, we encourage you to apply for this position! VisitorsCoverage is on a mission to hire only the best, and we are committed to providing exceptional employee experiences with meaningful work and true work/life balance.

Job Summary:

We are looking for responsible and dynamic individuals who have the ability to handle inbound customer calls and provide customer service such as, but not limited to: helping customers over the phone, navigate products on our website, close sales, conduct inside sales, respond promptly to customer emails and inquiries, and handle customer queries in a courteous and professional manner.

This is an ENTRY LEVEL position. with the option of both part-time and full-time. We are located in Santa Clara, California and are looking for candidates local candidates only. This opportunity would be a great fit for college students or recent graduates looking to give a head-start to career growth. GREAT Compensation package with above-market pay!

Must be legally authorized to work in the U.S. No visa sponsorship will be offered.

Requirements

Required Skills:

• Excellent telephone, people, and customer service skills
• Strong written and verbal communication skills
• Multilingual in Spanish or Mandarin is a plus
• Must be punctual, organized, resourceful, detail-oriented, and able to multi-task
• Must be able to work independently and be solution-oriented
• Must possess basic computer skills; proficiency with internet navigation, MS Office, and emails
• California accidental, life, and health insurance licensed agents preferred

Responsibilities:

• Ensure customer satisfaction by creating solutions for customers and ensuring a smooth sales process to close sales
• Promptly attend to customer calls, emails, WhatsApp messages, and chats; collaborate with team to ensure no tickets are missed
• Identify and analyze customer needs; guide and lead customer to appropriate products and services
• Clearly document and log customer details through all forms of communication
• Use CRM technology successfully to keep customer records and capture customer feedback; discuss existing opportunities and challenges when presented
• Provide professional, accurate, and friendly customer service in relation to our products
• Establish client relationships and follow up with customers as required
• Provide key information regarding customer trends to other departments as needed
• Conduct relevant online research when needed; multi-task simple projects in collaboration with other departments

Qualifications:

• Any experience in a call center or telephone customer support is a plus.
• Must be flexible with hourly-based scheduling and available to work on weekends.
• Some post-secondary education or any college degree is preferred.

*Hired candidate will be required to obtain a specialized license that the company will pay and provide training for.

Benefits

Benefits & Perks

• 100% company paid individual medical, dental, & vision insurance coverage
• Pet insurance
• 401(k) retirement plan
• Paid time off for annual charity or volunteer work
• Paid vacation and sick days
• Fitness/Wellness gym stipend
• Great work-life balance

The pay range for this position is $19 - $23/hour and is dependent on location and experience.