Customer Specialist

The Customer Solutions Representative is responsible for providing quality service in all areas relative to serving the end user, the direct sales force, our distribution partners and our internal customers in a dynamic start-up environment. This position will project a professional company image through all written and verbal communication interactions.

Essential Duties and Responsibilities

• Enters customer orders into the ERP system prior to leaving each day and maintains 100% accuracy rating.
• Interact with, and provide support for Sales Management, Direct Sales Representatives and Alphatec Distributors.
• Answers multi-line phone queue promptly while being professional, clear and concise at all times.
• Provides timely and accurate information to all customer requests.
• Responsible for the daily activities within a designated territory including but not limited to: orders, reports, shipments and...

Greenfly is seeking an outstanding Customer Success Specialist to support our company’s growth. Our enterprise SaaS platform enables the world’s biggest sports and media organizations to leverage Greenfly’s short-form content ecosystem to capture, organize and share digital media across departments as well as to athletes, broadcasters, talent, and partners. 

The ideal candidate for this position is organized, an excellent communicator, and a strong multitasker. You have technical experience working behind the scenes for customers, are solutions oriented, and have the ability to manage your time well in a fast paced environment. In this role, your priorities will be to support lead CSMs on our most strategic accounts, triage and solve general customer inquiries, and manage a small book of business.

Responsibilities

• Support strategic customer success leads on highest valued customers 
• Quickly and thoroughly...

 We are seeking a motivated and experienced Training Specialist to help support our training department inside of Customer Service. Core responsibilities include providing outstanding service to our players by developing effective customer service procedures, implementing loyalty programs, and setting/achieving satisfaction goals, and developing team members. 

The training specialist will play an integral role in the creation and execution of various learning / development programs. This person will combine creativity, research and analysis, and a deep knowledge of adult learning to enhance existing materials and create new ones. Ability to solicit training evaluations and measure overall effectiveness to demonstrate the ROI of training and guide continual improvement. 

JOB RESPONSIBILITIES 

• Assist in developing engaging training materials by completing thorough research, game knowledge, analyzing player...

Old South Carriage Company is searching for well-rounded Customer Service Specialists to help us deliver the best possible experience for each and every guest. Our talented customer service team have a direct, immediate impact on the success of Old South Carriage through friendly customer interactions, insightful tour recommendations, accurate monetary transactions, and efficient dispatching. In this role, you’ll provide incredible service making sure our customers’ experience begins with a warm hello and friendly smile. Carriage Tours depart from the barn starting at 9am to 10pm most days. There are both am and pm shifts available for full time staff members.

Responsibilities

• Delight customers with our southern hospitality and service
• Demonstrate exceptional product knowledge, solid software skills, and accuracy in all financial transactions
• Organize and dispatch all horse-drawn carriage tours
• Work in conjunction...

At MSBAI, we enable users to set up simulations in minutes. We developed GURU, an autonomous system that drives expert workflows in software.

Check out this short video to learn more about us: https://youtu.be/84VPjXCUYzE

We are seeking Customer Discovery Specialists who will be responsible for engaging with potential customers, attending meetings, and conducting client research to gather valuable insights. The ideal candidate is highly personable, likable, and possesses excellent communication skills.

RESPONSIBILITIES AND DUTIES:

• General Customer Discovery Tasks:
  -Attend meetings and represent the company in a professional manner.
  -Draft compelling and effective emails to communicate with potential customers.
  -Conduct meetings with potential customers, demonstrating a personable and engaging approach.
  
• Customer Engagement:
  -Proactively reach out to potential customers through various channels...

As a Customer Support Specialist at Shift, you will play a vital role in ensuring our customers receive exceptional service and support for all their inquiries and needs related to our products. This multifaceted role will involve addressing customer inquiries, handling returns, coordinating product repairs, managing shipping logistics, and supporting B2B clients, among other responsibilities.

• Provide prompt and courteous assistance to customers via phone, email, and chat to resolve inquiries and issues.
• Maintain a deep understanding of Moonwalkers’ capabilities so that you can offer accurate information to customers.
• Assist B2B customers with order processing, product information, and account management.
• Manage and process returns, warranty claims, and repairs efficiently, ensuring customers are satisfied with the resolution.
• Collaborate with the logistics team to coordinate shipping, tracking, and delivery status for orders and...

TL;DR:

• Ground-floor customer success role at venture-backed startup (Lightbank, TenOneTen Ventures, Jason Calacanis)
• The position is entirely remote, with regular all-expenses-paid team retreats
• Significant equity package, upside as we revolutionize a $20 trillion (yes, with a t) global industry
• Salary range from $70k - $100k, unlimited PTO, competitive health benefits, wellness incentives
• Epic team of A+ players, executing and having a ton of fun doing it. We’d love to have you join us!

About Us

SparkPlug is realigning the economics of the retail and restaurant industries to make every employee an owner. In CPG and service industry verticals like beauty, outdoor gear, and full-service restaurants, customers rely on the product recommendation of point-of-purchase experts up to 92% of the time (be it a beauty consultant, bartender, or a member of the Geek Squad). SparkPlug allows brands to directly...