Customer Care Specialist

We are looking for a dynamic Customer Care Specialist who will improve customer experience and retention while evaluating customer needs and resolving issues! We are a private equity backed, home services company; and we are experiencing RAPID GROWTH, headed from $8M to 250M in 5 years! If THAT caught your attention, keep reading!

With over 40 years in the business, we pride ourselves on our unmatched services in the Greater Chattanooga area and our team is always on the lookout for high performing, dynamic leaders that contribute to a company who supports a ‘Greatest Place to Work’ culture! We are intentional in looking for diverse candidates, and we will train you! We are looking for a Customer Care Specialist that will:

Overview of Responsibilities:

• Grow our book of business by:
• Providing exceptional customer care for our current customer base.
• Evaluating customer needs and resolving customer issues via phone, text, or e-mail.
• Help save appointments from customers requesting to cancel services.
• Collect balances from customers on inbound and outbound calls.
• Partner and Collaborate with our Sales team:
• Offer additional services to our customers and transferring calls to the sales team.
• Scheduling customer appointments for in-home quotes.
• Handling sales calls for team when needed.
• Communicate effectively.
• Bring a ‘fire in the belly’ to win, create, and maintain a BEST Place Work Culture by living our Core Values

Day-to-Day Expectations will include:

• Utilizing our CRM system to manage leads, track sales activity, and update customer information.
• Staying up to date with industry trends, product knowledge, and company offerings to effectively communicate with customers.
• Computer experience and is able to type accurately, while interacting with a customer (approx. 35 words per minute).

Requirements

Requirements:

• High school diploma or equivalent.
• Excellent communication and negotiation skills.
• Ability to work independently, manage time effectively, and manage a team.
• Goal-oriented with a strong work ethic and a results-driven mindset.
• Proven track record successfully handling customer service calls.

Benefits

In this role, you can expect:

• Competitive Compensation:
• A competitive hourly rate. $15/hour

Competitive Benefits (Subject to Change as Needed):

• 401k @ 6% match
• Health
• Dental
• Optical
• Life Insurance
• Paid Time Off
• Paid Holidays
• Empowered, Passionate, and exciting culture

• Career Growth Opportunities:
• We believe in promoting from within.
• We provide opportunities for professional development and advancement, including a leadership development program.

• Established Company:
• You are a part of a reputable and well-established company, with over 40 years of experience
• We have a strong customer base and a track record of success.
• We have over 90% customer and employee retention.

We are an equal opportunity employer that complies with EEOC rules and regulations. We are committed to diversity, equity and inclusion and do not discriminate based on race, age, disability or other non-merit characteristics. We believe and model a culture in which everyone should feel like they belong in our company because we believe that everyone should feel valued, respected and accepted. Our hiring decisions are based exclusively on merit, qualifications and business needs.