Customer Education Specialist

We are seeking a Customer Education Specialist to join our team at Defiance Energy Services, LLC. As a Customer Education Specialist, you will be responsible for providing training and educational resources to our customers to ensure they have a thorough understanding of our products and services.

Responsibilities:

• Develop educational materials such as user guides, tutorials, and videos to assist customers in understanding product features and functionality.
• Conduct training sessions remotely, to educate customers on how to effectively use our products.
• Assist in the development and implementation of customer onboarding programs to ensure a smooth transition for new customers.
• Collaborate with cross-functional teams including Sales, Marketing, and Product Development to gather customer feedback and identify areas for improvement in our educational resources.
• Stay up to date on industry trends and advancements to ensure our educational materials are current and relevant.

Requirements

• Excellent communication skills, both written and verbal.
• Prior experience in customer education or training role is preferred.
• Familiarity with instructional design principles and eLearning tools.
• Strong presentation skills with the ability to engage and educate customers.
• Highly organized with the ability to manage multiple projects and priorities.
• Ability to work independently and collaboratively in a team environment.

Benefits

Medical, Health, dental, vision, IRA, 401k, paid vacation and holidays