Tech Support

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

As a Customer Service Technician, you will be responsible for providing technical support and troubleshooting assistance to customers over the phone or through chat/email. Join our dynamic and fast-paced work environment and become an integral part of our team!

Responsibilities:

• Provide technical support and troubleshooting for customer inquiries
• Assist customers with product setup, configuration, and usage
• Resolve customer issues by identifying and explaining solutions
• Document customer interactions and solutions in the system
...

Position Overview:
At Hog Technologies, our team members take pride in being passionate problem-solvers who embody our core values daily. We are dedicated to upholding the “anything, anytime, anywhere” philosophy. Joining Hog Technologies offers a career path that involves learning from industry-leading experts, engaging with impactful technologies, and fostering a drive for innovation. By becoming a part of our team of expert innovators and problem-solvers, you will contribute to delivering world-class solutions for our esteemed customers. Embrace the opportunity to be a part of something greater with Hog Technologies.

We are currently seeking a skilled and motivated Field Mechanic/Service Technician to join our team. The Field Mechanic/ Service Technician is responsible for providing testing, repairing both on-site and off-site troubleshooting, and maintenance of Hog equipment and vehicles. The Mechanic Service Technician position is responsible for...

We’re IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. IntelliShift is the fleet intelligence platform for safety and operations teams, and we empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful platform. We provide these customers with a level of insight they’ve never had before to improve safety, establish next generation operational efficiency, and make intelligent decisions. Our consistent, organic growth plus a recent $70M investment has accelerated the expansion of our fantastic team and we are currently seeking a service-minded Technical Support Specialist.

As part of our Customer Support Team, you will be responsible for providing technical support for IntelliShift hardware and software applications to the IntelliShift...

Junior Tech Support

Location: San Antonio, TX

Required: US Citizen/GC/1099

Project description

The Tech Support Specialist will play a critical role in assisting the Helpdesk to support employees with technical issues. This project initiative focuses on providing timely and effective technical support to ensure smooth operations and uninterrupted productivity within the organization. The work location for this role is TX04X, and the candidate may need to adhere to varying work hours, including weekdays, Saturdays, and holidays, to meet the needs of the team and the organization.

Responsibilities:

• Accept Inbound Calls: Receive and handle inbound calls from employees reporting technical issues.
• Identify, Document & Troubleshoot: Identify, document, and troubleshoot technical issues reported by employees, ensuring accurate and comprehensive issue resolution.
...

Technical Support and Customer Care Specialist to provides front line customer assistance with technical problems, accessibility, functionality, replacement parts, and our emerging digital curriculum platform. This role also works with guidance from our Implementation Team on software installation, maintenance, repairs of computer hardware and software within the CLS environments.

Requirements

Duties And Responsibilities 

• Provide technical assistance for customers in a timely and efficient manner, via phone, email, or video conferencing tools 
• Use Salesforce customer relationship management tool to keep track of all customer inquiries, including how and when the issue was resolved and other useful information 
• Identify customer needs and help customers troubleshoot technical challenges or use specific features on our digital curriculum platform or provisioned...

We’re IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. IntelliShift is the fleet intelligence platform for safety and operations teams, and we empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful platform. We provide these customers with a level of insight they’ve never had before to improve safety, establish next generation operational efficiency, and make intelligent decisions. Our consistent, organic growth plus a recent $70M investment has accelerated the expansion of our fantastic team and we are currently seeking a service-minded Technical Support Specialist.

As part of our Customer Support Team, you will be responsible for providing technical support for IntelliShift hardware and software applications to the IntelliShift...

Client:  VITA – Tech Support

Sr Desktop Support Tech - 100% ON SITE

Interview Process - Both Phone and In PERSON Interviews will be conducted.
100% ON SITE from Day One
Parking not provided for contractors

ABOUT THE ROLE

Virginia Tax seeks qualified resource to be responsible for: Responding to queries on the phone, via email, in person, or through remote access.
Offering technical assistance on the delivery, configuration, set up, maintenance, troubleshooting of computer systems, hardware, and software.
Training computer users.
Training other staff on troubleshooting and diagnosing problems.
Writing and editing documentation about troubleshooting and diagnosing problems.
Gaining feedback from customers to improve training methods.
Writing and editing training manuals.
Running reports and analyzing common complaints and problems.
Troubleshooting VPN, Networking, and...

• Are you an HVAC residential service technician who is getting tired of running around out in the field?
• Do you love talking with homeowners?
• Would you instead like to be able to work from the comfort of your own home, talking with customers on the phone?
• Are you a friendly and cooperative team player?
• Are you articulate and easily able to explain things to people clearly in a way they can quickly understand?

If yes, great news! We have an incredible opportunity for you to improve your job satisfaction when you join us as an HVAC Technical Support representative!

Alpine is a team of forward-thinking innovators working to provide intelligent heating and cooling...

AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility, and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care.

A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference....

Position Overview:

The AssistRx CSR/Helpdesk position must be self-motivated and able to multi-task. The applicant must have the ability to successfully handle multiple issues simultaneously while being service driven in order to ensure company success and user satisfaction. Candidates must demonstrate extreme professionalism, excellent verbal and written communication abilities, Customer Support, and Team cooperation skills.

• Provide Helpdesk Support for Users and Clients
...

Q Analysts (A Qualitest company) is looking for an Events Support Specialist for a project with a major technology company.

This role is responsible for supporting Events.

Requirements

Manage event setup and teardown, including electrical and connectivity logistics, check-in/out tables, booking venues, planning signage

Supporting event attendees with technical help and troubleshooting, guidance through the event, queue management, campus direction

Coordinating logistics with vendors (catering/prizes/swag/decorations/site prep)

Pre/post-event marketing on fliers, Workplace Groups, forums, and more.

Attendee communications, including scheduling, confirmation, follow-up

Device preparation (sanitation, flashing, app installation, charging), distribution, tracking

Benefits

Why Qualitest?

• Founded in 1997, Qualitest offers a wide range of digital quality solutions designed to provide...

Our Company:

Congo Brands is at the epicenter of where consumer demand meets product development. Through brand partnerships with lead influencers, we are afforded an inside look at what consumers truly desire. E-commerce becomes the laboratory for consumer feedback and serves as a data pool for future retail endeavors. Congo Brands is a health and wellness brand that sells supplements, fitness snacks, hydration drinks, energy drinks, and more through ecommerce and retail partnerships. Congo Brands houses some of the World’s most noted brands including Alani Nu, Prime Hydration, Prime Energy, and 3D Energy only to include more in the coming years. Congo Brands is on pace to become one of the World’s most noted consumer product brand companies, with revenue growth increasing exponentially year over year. Congo Brand’s goal is to be the go-to ‘Better for You Brand’ for everything from nutritional supplements, energy drinks, snacks and much...

Q Analysts (A Qualitest company) is looking for an Events Support Specialist for a project with a major technology company.

This role is responsible for supporting Events.

Requirements

Manage event setup and teardown, including electrical and connectivity logistics, check-in/out tables, booking venues, planning signage

Supporting event attendees with technical help and troubleshooting, guidance through the event, queue management, campus direction

Coordinating logistics with vendors (catering/prizes/swag/decorations/site prep)

Pre/post-event marketing on fliers, Workplace Groups, forums, and more.

Attendee communications, including scheduling, confirmation, follow-up

Device preparation (sanitation, flashing, app installation, charging), distribution, tracking

Benefits

Why Qualitest?

• Founded in 1997, Qualitest offers a wide range of digital quality solutions designed to provide...

The Technical Support and Customer Care Supervisor leads a team responsible for providing front line customer assistance with technical problems, accessibility, functionality, replacement parts, and our emerging digital curriculum platform. This team also works with guidance from our Implementation Team on software installation, maintenance, repairs of computer hardware and software within the CLS environments.

Requirements

Duties And Responsibilities

• Lead a small team of Technical Support Specialists to provide outstanding customer support to our SmartLab Customers
• Coach and support team members to continue improve and grow professionally and as team
• Develop and maintain technical and troubleshooting documentation for internal and customer use
• Provide support and resolution for escalated issues both internally and externally
• Be accountable for Technical Support KPIs and action...

• Assist staff with the installation, configuration, and ongoing usability of desktop computers, software within established standards and guidelines.
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Works with Network operations staff as appropriate to determine and receive problems received from clients.
• Process incoming IT tickets.
• May perform other duties as assigned or required.

Requirements

• Required - CompTIA A+ Certification
• Work onsite.
• Ability to work 40 hours per week.
• Engaging personality that blends well with fast-paced, goal-driven environment
• Highly motivated, flexible and great attitude
• Must be willing to weekends and work at night when necessary.
• Excellent written and oral communication skills
• Ability to trouble shoot computer issues.
• Ability to...

• Assist staff with the installation, configuration, and ongoing usability of desktop computers, software within established standards and guidelines.
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Works with Network operations staff as appropriate to determine and receive problems received from clients.
• Process incoming IT tickets.
• May perform other duties as assigned or required.

Requirements

• Required - CompTIA A+ Certification
• Work onsite.
• Ability to work 40 hours per week.
• Engaging personality that blends well with fast-paced, goal-driven environment
• Highly motivated, flexible and great attitude
• Must be willing to weekends and work at night when necessary.
• Excellent written and oral communication skills
• Ability to trouble shoot computer issues.
• Ability to...

The Pixelogic Internship is a paid position at $18/hr. In this role, you will develop in the technical support and support processes for all facets of the operation. This is a first response position which includes responsibilities in hardware/software installation, telecommuting support, collaboration with teams to provide support where needed and exploring process improvements.

You will go through training, learning and knowledge application for twelve weeks. Each week you will be required to meet or exceed set objectives and will evaluate these goals in a regular 1-1 meeting. You will be assigned a direct manager and a mentor resource to help them learn and develop. Your work will be hands on and the skills acquired in this role are transferable to any entry level IT Technical Support role.

Training includes introduction to IT process and procedure as well as systems and support. Across the twelve weeks you will follow a curriculum that incorporates planned learning...