Call Center Customer Support Tech

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

As a Customer Service Technician, you will be responsible for providing technical support and troubleshooting assistance to customers over the phone or through chat/email. Join our dynamic and fast-paced work environment and become an integral part of our team!

Responsibilities:

• Provide technical support and troubleshooting for customer inquiries
• Assist customers with product setup, configuration, and usage
• Resolve customer issues by identifying and explaining solutions
• Document customer interactions and solutions in the system
• Collaborate with team members to ensure prompt and accurate customer service

Requirements

• Previous experience in a customer service or technical support role is a plus

• Strong knowledge of computer hardware, software, and operating systems
• Excellent problem-solving and communication skills
• Ability to work independently and as part of a team
• High school diploma or equivalent

Benefits

• The WEEKLY COMISSION will be paid as 3 tiers based on ORS Score. Based on your ORS Score depends on if you receive an additional $1, $2, or $3 an hour.
• To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.
• If you have more than 150 hours you will be paid additional $1 for every hour worked for the month.

• Full-Time Hours: 40 hours per week schedule! 

• GREAT Earning opportunities: Competitive hourly pay 
• Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call-taking!
• Benefits: Health Care Plan (Medical, Dental & Vision)
• Growth: Opportunity for professional advancement as we grow!
• Culture: Diverse, welcoming culture with Employee Resource Groups