Call Center Customer Support Tech

OneTouch Direct is not your typical call center. Established in 1998, we have grown into a leading provider of contact center solutions nationwide, collaborating with Fortune 500 companies to deliver exceptional products and services. We pride ourselves on being an extension of our clients while nurturing a distinct and vibrant company culture.

As a Call Center Customer Support Tech, you will provide essential technical support and troubleshooting assistance to our customers through multiple channels including phone, chat, and email. Join our enthusiastic and fast-paced team where your contributions will make a significant impact!

Key Responsibilities:

• Offer technical support and troubleshooting assistance for customer inquiries.
• Guide customers through product setup, configuration, and usage.
• Resolve customer issues by providing clear instructions and solutions.
• Document all customer interactions and...

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

As a Customer Service Technician, you will be responsible for providing technical support and troubleshooting assistance to customers over the phone or through chat/email. Join our dynamic and fast-paced work environment and become an integral part of our team!

Responsibilities:

• Provide technical support and troubleshooting for customer inquiries
• Assist customers with product setup, configuration, and usage
• Resolve customer issues by identifying and explaining solutions
• Document customer interactions and solutions in the system
...

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

As a Customer Service Technician, you will be responsible for providing technical support and troubleshooting assistance to customers over the phone or through chat/email. Join our dynamic and fast-paced work environment and become an integral part of our team!

Responsibilities:

• Provide technical support and troubleshooting for customer inquiries
• Assist customers with product setup, configuration, and usage
• Resolve customer issues by identifying and explaining solutions
• Document customer interactions and solutions in the system
...