VITA - Sr Desktop Support Tech

Client:  VITA – Tech Support

Sr Desktop Support Tech - 100% ON SITE

Interview Process - Both Phone and In PERSON Interviews will be conducted.
100% ON SITE from Day One
Parking not provided for contractors

ABOUT THE ROLE

Virginia Tax seeks qualified resource to be responsible for: Responding to queries on the phone, via email, in person, or through remote access.
Offering technical assistance on the delivery, configuration, set up, maintenance, troubleshooting of computer systems, hardware, and software.
Training computer users.
Training other staff on troubleshooting and diagnosing problems.
Writing and editing documentation about troubleshooting and diagnosing problems.
Gaining feedback from customers to improve training methods.
Writing and editing training manuals.
Running reports and analyzing common complaints and problems.
Troubleshooting VPN, Networking, and ISP problems.

Requirements

Required Skills:

·       Strong working knowledge of computer systems, hardware, and software, including drivers and bios - Required 6 Years

·       Excellent problem-solving, analytical, and team-working skills - Required 4 Years

·       Excellent communication and interpersonal skills - Required 4 Years

·       Demonstrated ability to obtain feedback from customers to improve training methods - Required 4 Years

·       Writing and editing training manuals - Required 4 Years

·       Running reports and analyzing common complaints and problems - Required 4 Years

·       An openness to learning new technologies - Required 2 Years

An openness to learning new technologies - Required 4 Years