End User Support Tech - Onsite

Join the Interapt team as an End User Support Tech and be a vital part of our mission to provide exceptional technical support to one of our premier partners. Interapt is a leading technology services company that is committed to transforming the way businesses operate through innovative solutions and outstanding service. We are looking for a dedicated individual who is passionate about helping others and possesses a strong technical acumen.

As an onsite End User Support Tech, you will play a crucial role in troubleshooting and resolving hardware and software issues for a premier enterprise partner. You will be the first point of contact for onsite support requests, ensuring a friendly, efficient, and effective resolution to any inquiries. Your contributions will directly enhance the user experience and help maintain a productive work environment.

• Provide top-tier technical support to end-users via phone, email, and in-person interactions.
• Diagnose and resolve hardware and software issues efficiently.
• Track and document support requests in our ticketing system.
• Assist users with software installations, application troubleshooting, and general IT inquiries.
• Collaborate with IT teams to escalate and resolve complex issues as necessary.

Requirements

• Strong customer service and communication skills are essential.
• Experience in a help desk or IT support role is required.
• Familiarity with ticketing systems like ServiceNow is a plus.
• Ability to work independently and manage multiple tasks effectively.

*This is a full time position, and we encourage applicants from the surrounding areas to apply. We expect this team to start in early February, and as a result this will be an expedited recruitment process.

**At Interapt, we celebrate diversity and value the unique perspectives it brings to our team. If you are excited about making a difference, even if you don't meet every qualification outlined, we encourage you to apply!

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

Interapt will not discriminate against applicants based on RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX (INCLUDING PREGNANCY AND GENDER IDENTITY), SEXUAL ORIENTATION, GENETIC INFORMATION, OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER.