Support Engineer

XMSTART is looking to add an experienced and strategic full-time Acquisition Support Engineer to our team, in Chantilly, VA. This position is 100% Onsite.

Requirements

Responsibilities:

• Draft acquisition documentation to include acquisition plan, fee plan/milestone payment plan, statement of work, contract data requirements list, and other documentation required for a competitive source selection.
• Monitor performance requirements and identify disconnects with Request for Proposal (RFP) intent and available budget.
• Support processes to track and report progress on the accomplishment of all contract actions.
• Identify critical program milestones and match them with appropriate contract requirements.
• Develop artifacts and briefings in support of critical oversight reviews to include National Acquisition Board (NAB), Acquisition Strategy...

Sigma Defense is seeking a Senior Program Analyst - Engineering Assessment Support to provide on-site support to our customer in Norfolk, VA.      

The desired candidate has experience at the senior-level to include supervisory experience who will review program-specific data, evaluate program plans and changes, and assist in the preparation of documents with various senior leaders, civilian, and military stakeholders.
The hired candidate must be able to analyze program information, strategize plans, produce quality analytic work in the form of information papers, white papers, briefs, executive correspondence, and effectively present the results in a clear and concise manner when required. They will also utilize...

Our global operation continues to expand. We’re looking to grow our support team with hard-working, tech-savvy support agents to take part in the journey.

The ideal candidate is service-oriented, self-motivated, with excellent organizational skills and a willingness to learn new technologies.

We’re a start-up, so the work is highly interdisciplinary. Providing technical support is the backbone of the role and giving product feedback based on your knowledge of clients’ pain points, and take part in other tasks.

The position is shift-based and requires work during nights and weekends.

What You’ll do

• Provide technical support to enterprise customers on our products and services
• Employ creative problem-solving skills to efficiently solve customers’ issues
• Develop expertise in Autofleet products and stay up to date on new features and improvements
• Work with Product and R&D to investigate issues and...

Vasion is looking for a Product Support Engineer, Tier 2 that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees across the world, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah.

Note: This position is located in St. George or Lehi, Utah. Hybrid may be considered for the right candidate.

POSITION SUMMARY

The Product Support Engineer, Tier 2 is the primary technical resource for internal, customer, reseller, and partner support. The selected candidate is responsible for identifying, troubleshooting, and resolving issues that are either directly or indirectly related to the product. Thus, the support engineer must be able to...

Product Support Specialist - Entry Level

As a Product Support Technician based in Miami, you will be responsible for providing customers with in-office support, troubleshooting, and solutions for our EV tractor equipment. In this position, you will utilize your expertise in mechanical, electrical, and hydraulic schematics while demonstrating a strong commitment to continuous learning.

• Strong knowledge with reading electrical and mechanical schematics

• Handling emails, including inquiries about part numbers and technical questions.

• Managing parts, ensuring accurate identification, and timely delivery.

• Locating drawings and identifying correct parts for customers.

• Diagnosing and troubleshooting fault codes.

• Reading wiring schematics and contacting engineers for further diagnostics.

• Following up with dealers to ensure timely and accurate resolution of issues.

• Conducting team meetings to discuss ongoing issues, share...

Internal Support Solutions Engineer

The Elevator Pitch

Are you ready to dive into the world of Solutions Engineering and Presales? Do you have a passion for developing innovative solutions in a dynamic, fast-paced environment? Are you eager to gain hands-on experience and build critical skills to shape your future career? Do you have a knack for creating “how-to” videos and training content?

As an Internal Support Solutions Engineer Intern in this 10-week program, you’ll work closely with seasoned solutions engineers and customer experience operations professionals, gaining practical, hands-on learning opportunities. You’ll develop and present solutions to the team, sharpening your technical and problem-solving skills. Beyond solutions support, you’ll gain valuable exposure to the inner workings of the company and collaborate with other customer-focused departments, broadening your understanding of cross-functional operations.

This internship offers the...

About Us 

CorDx, a multi-national biotech organization, focused on pushing the limits of innovation and supply in global health. With over 2000 employees across the world serving millions of users in over 100 countries, CorDx delivers rapid testing and point-of-care medical device solutions used in the detection of infectious disease such as COVID-19, pregnancy, drug abuse, biomarkers and more. CorDx is at the cutting edge of technology, artificial intelligence, and data science with the goal of delivering diagnostic solutions to some of the most critical questions in healthcare. 

The IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to troubleshooting, issue tracking, escalation, documentation, customer support and reporting. 

Responsibilities 

• 1. Technical Support and...

Who We Are:

Hi! We’re Carbyne and we are on a mission to help Public Safety Agencies save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings operational improvement and game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get to the right people, in the right place, at the right time. We currently provide services to over 400 million people in over eight countries worldwide, and partner with Amazon, Microsoft, AT&T and others to deliver life-saving technologies. Want to join our mission-driven team? Read on. 

Headquarters: New York City, New York

Current Headcount: 180 People and counting….

Carbyne Website

Recent Press

Techcrunch article: Carbyne raises $56M Series...

About DataVisor:

DataVisor is a next generation security company that utilizes industry leading technologies to detect fraudulent activity for financial transactions, mobile user acquisition, social networks, commerce and money laundering. Our solution is used by some of the largest enterprises in the world to protect them from the ever-increasing risk of fraud. These companies include FedEx, SoFi, Affirm, Synchrony Financial, Western Union, Booking.com, and Sony. 

DataVisor holds a rich portfolio of AI-powered SaaS products, such as Risk Platform, dEdge SDK, Unsupervised Machine Learning modeling platform, Case Management and Knowledge Graph. Our award-winning software is powered by a team of world-class experts in fraud prevention, big data, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results driven. Come join us!

Job Summary:

As a Sr. Product Support Engineer, you will provide product and...

You in The Role and on The Team: In this role, you are a highly motivated Support Engineer that will help drive customer success and satisfaction by assisting our customers with their robot implementation! As a support engineer you will play a critical role in driving exceptional customer experience with our robotics solutions by guiding and mentoring our customers; documenting and reporting of technical issues, creating of knowledge base articles and/or standard responses, and ensure customers realize exceptional value from their investment in Prime Robotics services.  
 

A Day in the Life at Prime Robotics  

• Prioritize customer needs and responses on items with the greatest customer impact first  

• Provide hands-on functional and software support for our customers across North America  

• Develop exceptional internal and customer relationships based on trust and shared...

Work schedule: Part-Time 3 days per week
Work location: Onsite Milwaukee, WI 

16-18/hr 6 month contract approx 30 hrs per week

The IT Support Specialist will be responsible for the proper functioning of our local IT hardware operations, offering basic technical support to users related to their notebooks, headsets, etc. via chat, email or in-person. This position will ensure that new employees have the necessary equipment for a smooth start at the company.

• Prepare and send the necessary hardware for new joiners.
• Receive and assess the return of the hardware from leavers.
• Provide basic support for local office hardware (printers, conferencing/AV equipment).
• Manage IT hardware stock making sure that there is enough equipment on hand.
• Hands-on experience with end user applications e.g. Windows 10/11, MS Outlook, MS Teams, and MS Office a plus
• Demonstrate ability to work with relevant business...

Help Desk Support Engineer is a key role for the company. We are looking for a candidate who will be given a wide degree of creativity and latitude. He/she will be sharing responsibility for the day-to-day Help Desk support of over 500 employees which includes the following elements: 

• Level 1 help desk support  

• Managing and troubleshooting passwords and access issues in a Windows Azure environment 

• SSO and MFA login methodologies 

• Familiarity with Microsoft and Google workspace environments 

• Troubleshooting network connectivity issues 

• Troubleshooting audio/video issues  

• Providing support in a remote environment 

Responsibilities:

• Tier 1 help desk which includes assessing, resolving or escalated desktop issues and local infrastructure...

About us

Sciolex Corporation was established in February 2006 to provide Program Management, System Engineering, Architecture Development, System Integration, and Operations Support to include Acquisition Program Support, Enterprise Engineering Support, Performance Quality Assurance and Assessment, and Intelligence Analysis support to the Intelligence Community member Agencies and Organizations.

Sciolex Corporation brings indepth and hands-on Government and Business experience working for and with Intelligence Community entities; providing expert domain knowledge and vision to the most difficult and demanding issues facing our customers today.

Responsibilities

• Provide front-line support for technical issues via email, phone, and chat.
• Diagnose and troubleshoot hardware and software problems for clients.
• Document and track customer interactions and solutions in our ticketing system.
• Collaborate with IT and...

ABOUT ORGANOX:

OrganOx is an innovative, fast-paced, global medical device company with a mission to save lives by making every donated organ count. We are a commercial stage organ technology company, spun out of the University of Oxford in 2008, committed to improving transplantation outcomes throughout the world. The company’s first product, the OrganOx metra® normothermic machine perfusion (NMP) system for liver transplantation, has been used to support more than 4,000 liver transplant operations globally, optimizing the use of donated organs by enabling assessment of the quality of livers as well as longer preservation durations.  As part of our ongoing expansion, we seek a Product Support Engineer to join our team.

POSITION SUMMARY:

The Product Support Engineer-North America will be primarily responsible for the on-site service and repair of complex electro-mechanical medical...

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa.

Job Summary:

Provides first level support for all end-users within the Company.

Duties and Responsibilities:

• Provides phone support to all divisions with computer applications and hardware issues including Pivotal, Microsoft Office and JD Edwards applications.  ...

The Company

Founded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, ambitious, and continually seeking new, ideas. That’s us, is it you? At Cubic you will find an environment filled with energy and collaboration, where we set out every day to improve not just the world, but ourselves and each other.

The Role

We are looking for an energetic, enthusiastic Post Feature Delivery Test Support Engineer who is committed to their work, and should be comfortable working in a fast paced, highly flexible environment. The role will be responsible for providing excellent technical support and test support as part of our Level 2 support. The role reports to the Post Feature Delivery Lead and is based in Detroit,...

About Us:  

In today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. Businesses need a dynamic approach to defend against constant cyber threats and ensure agile data security. Fortanix leads the way in data-centric cybersecurity for hybrid multicloud environments, using advanced cryptography, encryption, and confidential AI solutions.  

As data breaches become more frequent and traditional defenses fall short, we focus on data exposure management to keep your information safe. Our unified data security platform addresses vulnerabilities in hybrid multicloud environments, defends against threats, and makes it easier to discover, assess, and fix data exposure risks. Whether implementing a Zero Trust model or preparing for the post-quantum computing era, we help businesses worldwide protect their most sensitive data, wherever it is. 

Our commitment to solving the world’s...

Contingent upon contract award.

First Division Consulting is hiring a Logistics Management Specialist to support Civil Engineering Support Equipment (CESE). The role involves inventory management, maintenance oversight, and providing technical expertise to maintain and enhance system performance.

The contractor shall perform the following:

• Manage inventory and ensure availability of CESE.
• Oversee maintenance operations to ensure system reliability.
• Provide technical support for CESE systems.
• Work with cross-functional teams to enhance logistics efficiency.

Requirements

• Experience with CESE.
• Expertise in logistics and maintenance of CESE.
• Familiarity with related technical systems and components.
• Strong problem-solving and teamwork skills.
• An Active Secret clearance is Required.
...

Helpdesk Support Engineer

We are looking to expand our team of superstars.

At The Garam Group, we believe happy employees lead to happy clients. This is why our driving principles are to provide a fun and dynamic work environment where customer service is job number one and why we only hire the most talented people in the industry.

While we have a wide array of backgrounds and work experience, everyone at The Garam Group shares one common trait - a passion for creating that "WOW!" experience for our clients. If you possess a fierce commitment to customer support and have a work ethic to match, we believe we have an environment in which you will thrive.

Become part of a team built on:

Integrity – Doing the right thing even when no one is watching.

Dedication – Taking ownership and seeing things through to completion.

Positive Attitude – Approaching every...

Keeper is hiring a driven Systems Support Engineer to join our B2B support team. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing complex technical support and resolution analysis.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly...

We create high performance storage systems/software based on Linux, and our customers do really interesting projects with the products we build—things like major filmmaking, special effects, and professional music production.

We are a small company with a big footprint and phenomenal worldwide reputation. We've increased our sales every year for more than a decade, and we're always looking to add another great person to our team. The person we hire will join an eclectic group of colleagues (all of whom love their jobs) and get to work with a wide variety of high-end technical stuff.

We're looking for someone who is a bit of a "Jack of all trades," technically speaking, who will happily contribute their many talents to help us improve our products. Like the rest of our team, we'll only bring on someone with a full-time great attitude, who’s intensely hard working, an enthusiastic contributor and problem solver, and a fun person to be around. (Great sense of humor...

Christopherson Business Travel, a globally recognized leader in Travel Management, is looking for an IT and Application Support Specialist to join our Technology team. This position will focus on end-user IT support as well as application support for both 3rd party and proprietary systems while providing the highest quality customer service. The Support team works in a fast-paced dynamic environment providing service over the phone, via email, in person and via remote sessions.

Responsibilities:

• Prioritize, evaluate, track and resolve Service Desk requests as well as maintain related user guides and other self-service documentation
• Support and troubleshoot customer issues both hardware and software related
• Perform basic system and application administration/configuration tasks
• Escalate requests when additional technical expertise is required
• Assist in technical projects as needed
• Seek opportunity...

About Us 

CorDx, a multi-national biotech organization, focused on pushing the limits of innovation and supply in global health. With over 2000 employees across the world serving millions of users in over 100 countries, CorDx delivers rapid testing and point-of-care medical device solutions used in the detection of infectious disease such as COVID-19, pregnancy, drug abuse, biomarkers and more. CorDx is at the cutting edge of technology, artificial intelligence, and data science with the goal of delivering diagnostic solutions to some of the most critical questions in healthcare. 

The IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to troubleshooting, issue tracking, escalation, documentation, customer support and reporting. 

Responsibilities 

• 1. Technical Support and...

IOTA Software is an innovative, early-stage startup revolutionizing the way manufacturing industries harness data. We specialize in developing a cutting-edge SaaS data visualization platform designed to empower manufacturing teams with real-time insights, dynamic dashboards, and actionable analytics. Our mission is to help businesses make smarter, data-driven decisions, optimize performance, and drive their digital transformation goals forward. 

As a fully virtual company, we bring together a global team of talented individuals, breaking geographical boundaries to deliver innovative solutions. Serving industries such as pharmaceuticals, energy, chemicals, utilities, and green energy, our scalable platform offers seamless access to data that drives informed decision-making. 

In this role, you’ll be the go-to person for ensuring our cloud-based solutions run smoothly for our customers, in particular you will have the following...

Lead Application Support Engineer

Location: Hybrid role in Tampa (preferred), Dallas, Washington D.C., or Jersey City Salary: Up to $140,000 base with a 10% annual bonus potential

Our client, a leading financial services company, is seeking a Lead Application Support Engineer to join their dynamic team. This role requires expertise in distributed application support and a wide range of technologies.

Key Responsibilities:

• Provide expert-level support for distributed applications
• Manage and optimize application performance across various platforms
• Troubleshoot complex issues in diverse technological environments
• Collaborate with cross-functional teams to ensure system reliability and efficiency

Must-Haves:

1. Bachelor's degree or equivalent experience
2. Minimum 6 years of related experience, with at least 4 years in Distributed Application Support
3. Strong experience in Java/J2EE, XML, HTML,...

Document Crunch is seeking a full-time Technical Support Engineer to join our energetic and tight-knit team.  You’ll be working with everyone in the company to provide excellent support to our customers and great visibility into the customer experience to our product and development teams. 

What makes Document Crunch a great place to work? 

We’re cutting-edge innovators. We’re changing an industry. We’re making a real difference. Document Crunch builds AI-powered software tools for the built world. As the construction industry’s only document compliance platform, we simplify complex construction contracts and project documents, identifying critical risk provisions and providing teams with real-time guidance to make great decisions and comply with contractual obligations throughout the project lifecycle. We empower the industry, make it more efficient, reduce risks, and protect profits. Our company is...

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped 2.5 million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. 

We are looking for a Director of Support Engineering & Intelligence who will lead a high-performing team responsible for providing world-class technical support and data-driven insights. You will drive operational excellence, ensure high customer satisfaction, and foster a culture of innovation within...

Aretum is seeking a dedicated Support Tech Engineer to join our team. In this role, you will be instrumental in providing high-quality technical support to our clients and ensuring their systems operate effectively. You will serve as a critical point of contact for troubleshooting, diagnosing, and resolving technical issues.

Our ideal candidate is an individual with strong technical skills, excellent problem-solving abilities, and a passion for helping others. You will have the opportunity to work in a dynamic and fast-paced environment while developing your skills and advancing your career.

Key Responsibilities:

• Device and Application Management: Configure, manage, and deploy policies for mobile devices, tablets, and desktops via Microsoft Intune to ensure secure and reliable access to corporate applications. Implementing and managing endpoints at scale by using Microsoft Intune, Microsoft Intune Suite, application package...

Technical Support:

• Provide first and second-level support for hardware, software, and network-related issues.
• Troubleshoot and resolve system errors, application issues, and connectivity problems.
• Respond to and resolve support tickets in a timely and efficient manner.

System Maintenance:

• Perform regular maintenance on IT systems, including updates, patches, and backups.
• Monitor and maintain servers, workstations, and network equipment.

End-User Assistance:

• Assist users with technical issues, providing guidance and training as needed.
• Set up and configure new user accounts, hardware, and software.

Documentation:

• Maintain detailed records of technical issues and solutions.
• Create and update IT support guides and training materials.

IT Infrastructure...