support_engineer

Help Desk Support Engineer is a key role for the company. We are looking for a candidate who will be given a wide degree of creativity and latitude. He/she will be sharing responsibility for the day-to-day Help Desk support of over 500 employees which includes the following elements: 

• Level 1 help desk support  

• Managing and troubleshooting passwords and access issues in a Windows Azure environment 

• SSO and MFA login methodologies 

• Familiarity with Microsoft and Google workspace environments 

• Troubleshooting network connectivity issues 

• Troubleshooting audio/video issues  

• Providing support in a remote environment 

Responsibilities:

• Tier 1 help desk which includes assessing, resolving or escalated desktop issues and local infrastructure...

At ZeroAvia, we’re clean sky thinkers. For the world to achieve truly clean, guilt-free flight, we need a scalable solution; hydrogen-electric powertrains. As a leader in zero-emission aviation and a UK Jet Zero Council member, we’re designing and commercialising hydrogen-powered solutions that will positively impact the future of aviation, global connectivity, and the world.

We are seeking a highly skilled and motivated IT Support Engineer to join our dynamic team. The successful candidate will provide first and second-line support, manage virtualization systems, oversee SD-WAN infrastructure, and support on-premise as well as cloud infrastructures based on AWS. Additionally, you will handle the support of various engineering software applications to ensure seamless operations.

Requirements

Key Responsibilities:

1. First and Second-Line Support:
• Respond to and resolve IT support tickets...

Position Overview:
We are seeking a Senior Cloud Support Engineer to join our dynamic team. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues in customer technical environments. The ideal candidate has a strong background in cloud infrastructure, networking, and security technologies, with a preferred focus on HSMs, PKI, and key management systems. If you have a passion for solving technical challenges and delivering exceptional customer experiences, this is the perfect role for you.

Key Responsibilities:

1. Technical Troubleshooting and Support:
• Provide advanced troubleshooting and technical support for customer cloud environments.
• Analyze and resolve issues involving networking, system configurations, and application integrations.
• Serve as an escalation point for complex technical issues.
...

WHO ARE WE?

Pereview Software is the fastest growing provider of asset and portfolio management software to the global commercial real estate industry. To that end, multiple times since our inception, we have been recognized by Inc. 500, Dallas 100 as a fastest growing privately held business in the United States and have also been recognized by the Dallas Business Journal as one of the top places to work.

Pereview Software is the only life of the asset solution to the commercial investment management industry supporting both debt and equity investments. We serve clients on a global basis from very small investment management managers to some of the largest global firms in the industry.

Would you describe yourself as:

• Methodical
• Visionary
• Factual Communicator

If so, please complete the survey upon applying to the role – https://go.cultureindex.com/p/jpWdN1edfuuOn6MKyTV

WHO...

Akkadian Labs focuses exclusively on creating collaboration-inspired software that maximizes business results by improving the way people communicate and work together. Our solutions include turnkey applications and custom software. Technology is complex. We make it simple.

This position is based in the US and is fully remote. We prefer candidates on Eastern or Central time.

What You'll Do:

• Initiate technical assessment, troubleshooting and root-cause analysis for Unified Communication applications and integration within client environments
• Ability to handle complex problems effectively, separating key issues and generating multiple solutions
• Remediate open issues by implementing a work-around or permanent fix
• Facilitate testing when applicable
• Primary point of contact for clients reporting issues
• Responsible for successfully managing customer expectations
• Maintain a constant line...

About Blueprint:

Blueprint is a venture-backed, mission-driven digital health company leveraging the best of AI, consumer design, technology and clinical research to dramatically improve the quality of mental health therapy for millions.

Mental Health in the U.S. in 2024 is facing a crisis. Depression, anxiety and other complex conditions continue to rise rapidly in the U.S. population, while Therapists are forced to do more with less, leading to burnout and lower quality care.

To solve this crisis, we have built the world's first 'Therapist Enablement Platform'. Clinicians use Blueprint to leverage AI documentation automation, measurement-informed care assessments, automated workflows and hundreds of digital worksheets and other resources to save admin time, deliver high-quality therapy, and engage clients between sessions. Taken together, Blueprint's therapist enablement platform drives dramatically better clinical outcomes, resulting in 5-10X...

Vasion is looking for a Product Support Engineer that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees across the world, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah.

POSITION SUMMARY

The Product Support Engineer, Tier 1, is the first point of contact for internal, customer, reseller, and partner support. The selected candidate is responsible for addressing and resolving basic product-related issues and escalating more complex cases as needed. The Tier 1 Product Support Engineer must communicate technical information effectively to non-technical users and maintain strong relationships. This position reports to the Product Support...

We are looking for an IT Support Engineer (help desk Tier 2) for a Monday-Friday, 11:00 am - 8:00 pm EST shift OR an 8:00 am - 5:00 pm EST shift, to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. IT Support Engineer responsibilities include resolving network issues, configuring operating systems, and using remote software connections to provide immediate support. You will contact clients via phone or ticketing system and/or provide clear, written instructions and technical manuals. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, or a similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues, and are able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person our customers...

Job Summary

The Client Support Engineer is a critical member of our IT Service Desk team, responsible for providing exceptional support to our end users. This role involves handling incoming support requests through both phone and ticketing systems, providing desktop support, managing service requests, and performing initial triage of incidents and security alerts. The ideal candidate will possess strong technical skills, particularly in supporting Windows and Apple systems, and have a proven track record of delivering excellent customer service.

This role requires onsite presence in our Duluth, GA office Monday-Thursday.

Requirements

Key Responsibilities

• Support Request Handling: Respond to and manage incoming support requests via phone and ticketing system, ensuring timely and effective resolution.
• Desktop Support: Provide technical support...

We are seeking a dedicated and customer-focused Technical Support Engineer to join our team at Stigg. In this role, you will be the first point of contact for our global customers, handling both Tier 1 and Tier 2 technical inquiries. Your primary responsibility will be to ensure our customers have a seamless experience with our SaaS platform, which is built on robust APIs, by troubleshooting issues and collaborating with cross-functional teams to deliver timely solutions. If you are passionate about technology and problem-solving, we want to hear from you.

Responsibilities

• Act as the initial point of contact for Tier 1 and Tier 2 support requests from global customers.
• Diagnose, troubleshoot, and resolve technical issues related to Stigg’s SaaS platform and its API-based functionalities.
• Assist customers in addressing technical challenges with integrations using Stigg’s APIs.
• Collaborate with internal teams...

XMSTART is looking to add an experienced and strategic full-time Acquisition Support Engineer to our team, in Chantilly, VA. This position is 100% Onsite.

Requirements

Responsibilities:

• Draft acquisition documentation to include acquisition plan, fee plan/milestone payment plan, statement of work, contract data requirements list, and other documentation required for a competitive source selection.
• Monitor performance requirements and identify disconnects with Request for Proposal (RFP) intent and available budget.
• Support processes to track and report progress on the accomplishment of all contract actions.
• Identify critical program milestones and match them with appropriate contract requirements.
• Develop artifacts and briefings in support of critical oversight reviews to include National Acquisition Board (NAB), Acquisition Strategy...

Our global operation continues to expand. We’re looking to grow our support team with hard-working, tech-savvy support agents to take part in the journey.

The ideal candidate is service-oriented, self-motivated, with excellent organizational skills and a willingness to learn new technologies.

We’re a start-up, so the work is highly interdisciplinary. Providing technical support is the backbone of the role and giving product feedback based on your knowledge of clients’ pain points, and take part in other tasks.

The position is shift-based and requires work during weekends.

What You’ll do

• Provide technical support to enterprise customers on our products and services
• Employ creative problem-solving skills to efficiently solve customers’ issues
• Develop expertise in Autofleet products and stay up to date on new features and improvements
• Work with Product and R&D to investigate issues and provide...