Support Engineer

As part of the Global Customer Success support team the support engineers are responsible for handling all inbound cases raised by Vizrt customers across the globe. Using expertise and product knowledge working hand in partnership with Vizrt customer base to ensure a timely and quality resolution.

A TriCaster Support engineer will:

• Accept all inbound customer contacts either by Phone, Chat, Email or through global support portal.
• Prioritize case workload as per the global support priority process.
• Troubleshoot, identify solutions and, using effective communications work in partnership with our customers to ensure resolution and satisfaction.
• Escalate appropriate cases where necessary to other departments (E.G. Professional services)
• Take ownership of individual performance to achieve KPI expectations.
• Adhere to the Global Support Quality Framework expectations.
• Ensure full, effectively...

Vehicle Support Engineer – Central USA

INEOS Automotive – Built For More

Story so far

Since we started our journey to build a no nonsense 4X4, we’ve come a long way. We’ve established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We’ve partnered with some of the biggest names in the automotive industry. We’ve made our way from vision to prototype. We’ve secured a world-class production facility and delivery team. We’ve delivered Grenadiers to customers all around the world. We’re building our double cab pick up, the Quartermaster.

People and Culture

Easy never changed anything. Not in manufacturing, science, engineering or energy – and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigour and humour. Our Automotive team consist of...

Akkadian Labs focuses exclusively on creating collaboration-inspired software that maximizes business results by improving the way people communicate and work together. Our solutions include turnkey applications and custom software. Technology is complex. We make it simple.

This position is based in the US and is fully remote. We prefer candidates on Eastern or Central time.

What You'll Do:

• Initiate technical assessment, troubleshooting and root-cause analysis for Unified Communication applications and integration within client environments
• Ability to handle complex problems effectively, separating key issues and generating multiple solutions
• Remediate open issues by implementing a work-around or permanent fix
• Facilitate testing when applicable
• Primary point of contact for clients reporting issues
• Responsible for successfully managing customer expectations
• Maintain a constant line...

About Blueprint:

Blueprint is a venture-backed, mission-driven digital health company leveraging the best of AI, consumer design, technology and clinical research to dramatically improve the quality of mental health therapy for millions.

Mental Health in the U.S. in 2024 is facing a crisis. Depression, anxiety and other complex conditions continue to rise rapidly in the U.S. population, while Therapists are forced to do more with less, leading to burnout and lower quality care.

To solve this crisis, we have built the world's first 'Therapist Enablement Platform'. Clinicians use Blueprint to leverage AI documentation automation, measurement-informed care assessments, automated workflows and hundreds of digital worksheets and other resources to save admin time, deliver high-quality therapy, and engage clients between sessions. Taken together, Blueprint's therapist enablement platform drives dramatically better clinical outcomes, resulting in 5-10X...

Vasion is looking for a Product Support Engineer that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees across the world, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah.

POSITION SUMMARY

The Product Support Engineer, Tier 1, is the first point of contact for internal, customer, reseller, and partner support. The selected candidate is responsible for addressing and resolving basic product-related issues and escalating more complex cases as needed. The Tier 1 Product Support Engineer must communicate technical information effectively to non-technical users and maintain strong relationships. This position reports to the Product Support...

We are looking for an IT Support Engineer (help desk Tier 2) for a Monday-Friday, 11:00 am - 8:00 pm EST shift OR an 8:00 am - 5:00 pm EST shift, to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. IT Support Engineer responsibilities include resolving network issues, configuring operating systems, and using remote software connections to provide immediate support. You will contact clients via phone or ticketing system and/or provide clear, written instructions and technical manuals. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, or a similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues, and are able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person our customers...

Job Summary

The Client Support Engineer is a critical member of our IT Service Desk team, responsible for providing exceptional support to our end users. This role involves handling incoming support requests through both phone and ticketing systems, providing desktop support, managing service requests, and performing initial triage of incidents and security alerts. The ideal candidate will possess strong technical skills, particularly in supporting Windows and Apple systems, and have a proven track record of delivering excellent customer service.

This role requires onsite presence in our Duluth, GA office Monday-Thursday.

Requirements

Key Responsibilities

• Support Request Handling: Respond to and manage incoming support requests via phone and ticketing system, ensuring timely and effective resolution.
• Desktop Support: Provide technical support...

We are seeking a dedicated and customer-focused Technical Support Engineer to join our team at Stigg. In this role, you will be the first point of contact for our global customers, handling both Tier 1 and Tier 2 technical inquiries. Your primary responsibility will be to ensure our customers have a seamless experience with our SaaS platform, which is built on robust APIs, by troubleshooting issues and collaborating with cross-functional teams to deliver timely solutions. If you are passionate about technology and problem-solving, we want to hear from you.

Responsibilities

• Act as the initial point of contact for Tier 1 and Tier 2 support requests from global customers.
• Diagnose, troubleshoot, and resolve technical issues related to Stigg’s SaaS platform and its API-based functionalities.
• Assist customers in addressing technical challenges with integrations using Stigg’s APIs.
• Collaborate with internal teams...

XMSTART is looking to add an experienced and strategic full-time Acquisition Support Engineer to our team, in Chantilly, VA. This position is 100% Onsite.

Requirements

Responsibilities:

• Draft acquisition documentation to include acquisition plan, fee plan/milestone payment plan, statement of work, contract data requirements list, and other documentation required for a competitive source selection.
• Monitor performance requirements and identify disconnects with Request for Proposal (RFP) intent and available budget.
• Support processes to track and report progress on the accomplishment of all contract actions.
• Identify critical program milestones and match them with appropriate contract requirements.
• Develop artifacts and briefings in support of critical oversight reviews to include National Acquisition Board (NAB), Acquisition Strategy...

Our global operation continues to expand. We’re looking to grow our support team with hard-working, tech-savvy support agents to take part in the journey.

The ideal candidate is service-oriented, self-motivated, with excellent organizational skills and a willingness to learn new technologies.

We’re a start-up, so the work is highly interdisciplinary. Providing technical support is the backbone of the role and giving product feedback based on your knowledge of clients’ pain points, and take part in other tasks.

The position is shift-based and requires work during weekends.

What You’ll do

• Provide technical support to enterprise customers on our products and services
• Employ creative problem-solving skills to efficiently solve customers’ issues
• Develop expertise in Autofleet products and stay up to date on new features and improvements
• Work with Product and R&D to investigate issues and provide...

Vasion is looking for a Product Support Engineer, Tier 2 that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees across the world, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah.

Note: This position is located in St. George or Lehi, Utah. Hybrid may be considered for the right candidate.

POSITION SUMMARY

The Product Support Engineer, Tier 2 is the primary technical resource for internal, customer, reseller, and partner support. The selected candidate is responsible for identifying, troubleshooting, and resolving issues that are either directly or indirectly related to the product. Thus, the support engineer must be able to...

Product Support Specialist - Entry Level

As a Product Support Technician based in Miami, you will be responsible for providing customers with in-office support, troubleshooting, and solutions for our EV tractor equipment. In this position, you will utilize your expertise in mechanical, electrical, and hydraulic schematics while demonstrating a strong commitment to continuous learning.

• Strong knowledge with reading electrical and mechanical schematics

• Handling emails, including inquiries about part numbers and technical questions.

• Managing parts, ensuring accurate identification, and timely delivery.

• Locating drawings and identifying correct parts for customers.

• Diagnosing and troubleshooting fault codes.

• Reading wiring schematics and contacting engineers for further diagnostics.

• Following up with dealers to ensure timely and accurate resolution of issues.

• Conducting team meetings to discuss ongoing issues, share...

Internal Support Solutions Engineer

The Elevator Pitch

Are you ready to dive into the world of Solutions Engineering and Presales? Do you have a passion for developing innovative solutions in a dynamic, fast-paced environment? Are you eager to gain hands-on experience and build critical skills to shape your future career? Do you have a knack for creating “how-to” videos and training content?

As an Internal Support Solutions Engineer Intern in this 10-week program, you’ll work closely with seasoned solutions engineers and customer experience operations professionals, gaining practical, hands-on learning opportunities. You’ll develop and present solutions to the team, sharpening your technical and problem-solving skills. Beyond solutions support, you’ll gain valuable exposure to the inner workings of the company and collaborate with other customer-focused departments, broadening your understanding of cross-functional operations.

This internship offers the...

About Us 

CorDx, a multi-national biotech organization, focused on pushing the limits of innovation and supply in global health. With over 2000 employees across the world serving millions of users in over 100 countries, CorDx delivers rapid testing and point-of-care medical device solutions used in the detection of infectious disease such as COVID-19, pregnancy, drug abuse, biomarkers and more. CorDx is at the cutting edge of technology, artificial intelligence, and data science with the goal of delivering diagnostic solutions to some of the most critical questions in healthcare. 

The IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to troubleshooting, issue tracking, escalation, documentation, customer support and reporting. 

Responsibilities 

• 1. Technical Support and...

Who We Are:

Hi! We’re Carbyne and we are on a mission to help Public Safety Agencies save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings operational improvement and game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get to the right people, in the right place, at the right time. We currently provide services to over 400 million people in over eight countries worldwide, and partner with Amazon, Microsoft, AT&T and others to deliver life-saving technologies. Want to join our mission-driven team? Read on. 

Headquarters: New York City, New York

Current Headcount: 180 People and counting….

Carbyne Website

Recent Press

Techcrunch article: Carbyne raises $56M Series...

About DataVisor:

DataVisor is a next generation security company that utilizes industry leading technologies to detect fraudulent activity for financial transactions, mobile user acquisition, social networks, commerce and money laundering. Our solution is used by some of the largest enterprises in the world to protect them from the ever-increasing risk of fraud. These companies include FedEx, SoFi, Affirm, Synchrony Financial, Western Union, Booking.com, and Sony. 

DataVisor holds a rich portfolio of AI-powered SaaS products, such as Risk Platform, dEdge SDK, Unsupervised Machine Learning modeling platform, Case Management and Knowledge Graph. Our award-winning software is powered by a team of world-class experts in fraud prevention, big data, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results driven. Come join us!

Job Summary:

As a Sr. Product Support Engineer, you will provide product and...

You in The Role and on The Team: In this role, you are a highly motivated Support Engineer that will help drive customer success and satisfaction by assisting our customers with their robot implementation! As a support engineer you will play a critical role in driving exceptional customer experience with our robotics solutions by guiding and mentoring our customers; documenting and reporting of technical issues, creating of knowledge base articles and/or standard responses, and ensure customers realize exceptional value from their investment in Prime Robotics services.  
 

A Day in the Life at Prime Robotics  

• Prioritize customer needs and responses on items with the greatest customer impact first  

• Provide hands-on functional and software support for our customers across North America  

• Develop exceptional internal and customer relationships based on trust and shared...

Work schedule: Part-Time 3 days per week
Work location: Onsite Milwaukee, WI 

16-18/hr 6 month contract approx 30 hrs per week

The IT Support Specialist will be responsible for the proper functioning of our local IT hardware operations, offering basic technical support to users related to their notebooks, headsets, etc. via chat, email or in-person. This position will ensure that new employees have the necessary equipment for a smooth start at the company.

• Prepare and send the necessary hardware for new joiners.
• Receive and assess the return of the hardware from leavers.
• Provide basic support for local office hardware (printers, conferencing/AV equipment).
• Manage IT hardware stock making sure that there is enough equipment on hand.
• Hands-on experience with end user applications e.g. Windows 10/11, MS Outlook, MS Teams, and MS Office a plus
• Demonstrate ability to work with relevant business...

Help Desk Support Engineer is a key role for the company. We are looking for a candidate who will be given a wide degree of creativity and latitude. He/she will be sharing responsibility for the day-to-day Help Desk support of over 500 employees which includes the following elements: 

• Level 1 help desk support  

• Managing and troubleshooting passwords and access issues in a Windows Azure environment 

• SSO and MFA login methodologies 

• Familiarity with Microsoft and Google workspace environments 

• Troubleshooting network connectivity issues 

• Troubleshooting audio/video issues  

• Providing support in a remote environment 

Responsibilities:

• Tier 1 help desk which includes assessing, resolving or escalated desktop issues and local infrastructure...