Support Engineer

Title: Infrastructure/Desktop Engineer

Location: Moline, IL

Job Requirements:

•  Knowledge of computing and networking concepts and fundamentals
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered
• Experience with IT Support in a manufacturing environment is preferred, but not required.

Requirements

• Networking
• ServiceNow
• Microsoft
• Troubleshooting
• IT Support
• Windows
• Install software/updates
• Troubleshoot printers/PC
• Desktop Support
• Hardware
• Software
• Microsoft...

Job Summary

The Customer Support Engineer is a critical member of our IT Service Desk team, responsible for providing exceptional support to our end users. This role involves handling incoming support requests through both phone and ticketing systems, providing desktop support, managing service requests, and performing initial triage of incidents and security alerts. The ideal candidate will possess strong technical skills, particularly in supporting Windows and Apple systems, and have a proven track record of delivering excellent customer service.

Requirements

Key Responsibilities

• Support Request Handling: Respond to and manage incoming support requests via phone and ticketing system, ensuring timely and effective resolution.
• Desktop Support: Provide technical support for end users on both Windows and Apple systems, including troubleshooting hardware and...

Northstrat is seeking an ideal candidate to perform technical planning, system integration, verification and validation, cost and risk, and supportability and effectiveness analyses for total systems. Analyses are performed at all levels of total system product to include: concept, design, fabrication, test, installation, operation, maintenance and disposal. Ensures the logical and systematic conversion of customer or product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints. Performs functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specifications. For positions that perform IT responsibilities, use E646, Systems Engr-IT.

This position is on the GVS Operations team, and will collaborate with the customer, subcontractors, local engineers, and geographically dispersed teammates and customers to...

About Us:

We are delivering cutting-edge solutions to Fortune 500 customers. Our team is passionate about creating innovative technology that drives business growth. We are seeking a highly motivated Technical Support Engineer to provide exceptional support to our enterprise customers while contributing to QA and customer operations automation initiatives.

Job Summary:

As a Technical Support Engineer, you will be the go-to expert for our customers, resolving technical issues and ensuring their success with our platform. You will collaborate closely with the product, QA, and engineering teams, providing critical feedback and working on automation projects to enhance our operational efficiency. This role is ideal for someone who thrives in a fast-paced environment and is eager to tackle complex problems.

Key Responsibilities:

- Provide timely and professional technical support to Fortune...

At TNN Capital, we proactively work with clients and families to accumulate, preserve and successfully transfer wealth across generations. In today’s ever changing environment, our mission is to provide independent and objective advice, by understanding and simplifying the complexities affluent families are faced with when it comes to wealth management. But we also ensure that our expertise is executed with the utmost discretion and commitment to excellence.

We are looking for a cloud support engineer who will manage TNN Capital's cloud infrastructure to support our business objectives. You will play a pivotal role in designing, implementing, and managing our cloud infrastructure to support our business objectives. The candidate shall collaborate closely with our IT team to architect scalable, secure, and highly available cloud solutions.

About The Job

This role involves working closely with IT and research teams to ensure that our cloud...

As a Field Support Engineer at McLane Intelligent Solutions, you will play a crucial role in providing on-site technical support and solutions to our valued clients. Your primary focus will be to ensure seamless operations and high levels of customer satisfaction by troubleshooting, diagnosing, and resolving issues that arise in the field.

Key Responsibilities:

• Provide hands-on support for network systems, servers, and end-user devices, addressing technical issues promptly.
• Assist clients with the installation, configuration, and maintenance of hardware and software products.
• Develop comprehensive documentation for support procedures and technical resolutions.
• Collaborate with team members and clients to identify, replicate, and resolve system malfunctions.
• Deliver training and guidance to end-users to enhance their understanding of technical solutions.
• Participate in system upgrades, maintenance, and...

Laravel is looking for experienced and empathetic customer support engineers with working knowledge of the Laravel ecosystem including Forge, Vapor, Spark, Envoyer, and Nova.

For this role, you don’t need to be an expert in all of these products, but an understanding of how they work and experience using at least one or two of them is ideal.

We are also looking for people who would be able to assist our customers with our newly announced product Laravel Cloud.

Customer Success & Support at Laravel

The customer success and support teams at Laravel work both independently and together to solve customer problems quickly and efficiently, with friendly and professional communication. They have the technical skills to dive into complex product issues, and the ability to empathize with customers. They are the voice of the customer within the company and offer feedback and insights to the product team on a regular basis.

The Role

...

Two Circles is a vibrant, multi-award-winning and rapidly-expanding sports marketing agency. We work with some of the world’s biggest sports organisations including the NFL, Premier League and UEFA.

We’re looking for growth-oriented, dynamic and motivated new team members to help us build a once-in-a-lifetime sports business and reimagine the commercial frameworks of the global sports industry.

Every day, our team analyses billions of pieces of behavioural, attitudinal and purchase data from sports fans spanning the globe, using the latest machine-learning and data visualisation technology. We do this to give our clients the tools and insight required to build direct relationships with fans, grow engagement, and drive revenue across their eventday, sponsorship and media businesses.

We have a global team of just over 600 Two Circlers working from eight offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who...

Application Support Engineer (Shift: 2PM – 10PM CST)

126-132k

Carrollton, TX

This role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and clients to raise and resolve technical support incidents.

Skills: Application Support Engineer, Mainframe, COBOL, ITIL Change, Incident and Problem Management, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid, Mainframe Scheduling, Job abends, Predecessor/Successor, Unix, Linux, SQL/PLSQL,  Oracle, Snowflake, Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda, AWS Services, S3, EC2, Lambda, SQS, IAM Roles, Azure, OpenShift, RDS Aurora, Postgress, Scheduling Tool, CA AutoSys, Control-M

Benefits:

• Pension, 6% 401k match
• 25 days PTO, Backup child care
...

Who are we?

Oxa is enabling the transition to self-driving vehicles through an initial focus on the most commercially advanced sector; the autonomous shuttling of goods and people.We are home to some of the world’s leading experts on autonomous vehicles, creating solutions such as Oxa Driver, equipping vehicles with full self-driving functionality; Oxa MetaDriver, using Generative AI to accelerate and assure the safety of deployments; and Oxa Hub, a set of cloud-based offerings for autonomous fleet management. Our technology is being deployed across the UK and the U.S, and we’re partnering with a fast-growing ecosystem of operators, vehicle OEMs and equipment makers serving autonomous transportation globally as it advances.

Based in Oxford, and with offices in Canada and the U.S, Oxa was founded in 2014 and is  growing rapidly (350+ ‘Oxbots’ to date). Our purpose is to change the way the Earth moves, through an uncompromising focus on safety,...

Experience with supporting moderate to high level Windows system administration duties associated with various types of IT systems and enterprise applications not limited to Cameo and Teamwork Cloud, PKI certificate management, VDI infrastructure management, enterprise storage including quota management, backup and disaster recovery, Government Sponsor developed applications, system updates and upgrades, system hardening, general troubleshooting and other assigned duties. Experience working with test environments, server Deployment, Systems Deployments, Modernization Efforts and coordinating the movement of equipment and property control duties. Experience with supporting moderate to high level Windows Linux system administration duties associated with the DevSecOps environment including: Hyper-V, Anaconda / Python packages, Gitlab, kubernetes (Rancher), Docker/Podman, Artifactory, X-ray, Neuvector, applications updates and upgrades, application hardening, general troubleshooting...

Janes enables militaries, governments, and defence companies to make critical decisions. Our expert-driven tradecraft, developed over 120 years, combined with human-machine teaming, delivers assured open-source intelligence across military capabilities and order of battle, equipment, events, countries, companies, and markets.

Linking millions of assured data points, Janes data model creates a framework of interconnected open source defence intelligence. This allows our customers to integrate all relevant data and connections into a single intelligence environment to deliver a more complete and accurate answer. Using Janes, our customers can use their scarce resource more effectively, to get to better decisions with higher confidence, more quickly.

Job purpose

We are looking to hire a skilled IT support engineer to assist our service delivery team with IT related technical support issues. You will be supported by a global managed service provider, but will...

We are looking for a seasoned electrical or power engineer experienced in electric generation and distribution to provide subject matter expertise to a US Government client in assessing energy capabilities and supply chain risks to meet facility power requirements. Collaboration with a Business Analyst is key in compiling and organizing data responses from various agencies, ensuring accurate and timely information dissemination. A successful candidate will be highly knowledgeable in practical electric power distribution. Knowledge of nuclear power plant operations is also desirable.

Responsibilities:

In this role you will work with a small team to assess the feasibility and tradeoffs for employing available nuclear energy in specific use-cases. This expert will be responsible for a comprehensive analysis of energy supply options, distribution networks, availability trends, and system reliability. They will leverage...

Job Title: Technical Support Engineer

Location: Denver, Colorado (hybrid)

Always wanted to see your work make a real impact?  As a rapidly growing firm in the law enforcement and corporate security space, we take pride in building a team of game changers, innovators, and thinkers who are driven to help create a platform that allows our customers to save money, time, and even lives.  We are looking for a Technical Support Engineer who will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.  You'll be constantly challenged to learn and innovate while delivering the technology that will change law enforcement and corporate security organizations around the globe.  If you thrive...

Engineer Solutions that Empower Students 

Are you passionate about technology, troubleshooting, and making an impact in education? MasteryPrep is seeking a Technical Support Engineer to provide high-quality support to both internal teams and external users, ensuring seamless operations across our technology platforms. Join a team dedicated to using technology to empower educators and students nationwide.

In this role, you will support our customers by troubleshooting and resolving technical issues related to software, hardware, and network systems. This hands-on position involves directly addressing and resolving engineering challenges, ensuring  our technology infrastructure is operating correctly, and collaborating with development teams to escalate complex problems with the goal of ensuring an excellent customer experience.

 Key Responsibilities: 

• Serve as the primary point of...

AeroCloud creates modular and scalable intelligent airport management software built on leading-edge technology. Our cloud-native platform uses predictive artificial intelligence and machine learning. Together with our common-use passenger processing and self-service solutions, we deliver an innovative answer to the complex operational challenges experienced by airports across the globe.

AeroCloud’s Intelligent Airport Management System (iAMS) and Flight Management System reduce manual inputs and centralise data, making it available to all members of airport stakeholder groups. Inspection, Lease and Asset Management systems support on-site logistical planning. In addition, Common-Use Passenger Processing and Self-Service solutions and our Mobile Bag Drop app help airports efficiently manage the ups and downs in daily passenger numbers.

Our platform is 100% cloud-native, and users can access it anywhere, anytime, and on any device. We configure all modules within the...

At ReversingLabs, our software supply chain security and threat intelligence solutions have become essential to advancing Cybersecurity maturity around the globe. We're on a journey to expand adoption and accelerate growth by hiring the top talent across the security industry.

Notable breaches such as SolarWinds, CircleCI and 3CX have elevated software supply chain security as a top initiative across every organization developing or purchasing software. Only ReversingLabs delivers the software package analysis speed and intelligence needed to protect against this critical area of risk.

Our vision is clear. Arming every company with end-to-end insights to ensure development releases securely, IT purchases safely, and the SOC can effectively detect, isolate and respond. We are seeking extraordinary talent for this game changing opportunity to help forge this transformational journey at ReversingLabs.

You, as the Support Engineer (TSE)...

TAT Piedmont (Piedmont Aviation Component Services) is looking for a Product Suport Engineer. TAT Piedmont has been in operation for more than six decades and has a long history of satisfied customers around the world. Our team is made up of highly skilled technicians dedicated to bringing you the best product, on time – every time. Our comprehensive service and support works to ensure that we can meet the needs and demands of our customers. We enjoy the ability of working without all the red tape usually found in larger organizations and with the family-dynamic of enjoying those we work alongside. If you are interested in throwing your hat in the ring of consideration - APPLY NOW!

The function of this position is to assist the Director of Engineering in the development and implementation of repair schemes and processes using reverse engineered data for customer and FAA-DER approval. 

DUTIES &...