Support Engineer

IOTA Software is an innovative, early-stage startup revolutionizing the way manufacturing industries harness data. We specialize in developing a cutting-edge SaaS data visualization platform designed to empower manufacturing teams with real-time insights, dynamic dashboards, and actionable analytics. Our mission is to help businesses make smarter, data-driven decisions, optimize performance, and drive their digital transformation goals forward. 

As a fully virtual company, we bring together a global team of talented individuals, breaking geographical boundaries to deliver innovative solutions. Serving industries such as pharmaceuticals, energy, chemicals, utilities, and green energy, our scalable platform offers seamless access to data that drives informed decision-making. 

In this role, you’ll be the go-to person for ensuring our cloud-based solutions run smoothly for our customers, in particular you will have the following...

Lead Application Support Engineer

Location: Hybrid role in Tampa (preferred), Dallas, Washington D.C., or Jersey City Salary: Up to $140,000 base with a 10% annual bonus potential

Our client, a leading financial services company, is seeking a Lead Application Support Engineer to join their dynamic team. This role requires expertise in distributed application support and a wide range of technologies.

Key Responsibilities:

• Provide expert-level support for distributed applications
• Manage and optimize application performance across various platforms
• Troubleshoot complex issues in diverse technological environments
• Collaborate with cross-functional teams to ensure system reliability and efficiency

Must-Haves:

1. Bachelor's degree or equivalent experience
2. Minimum 6 years of related experience, with at least 4 years in Distributed Application Support
3. Strong experience in Java/J2EE, XML, HTML,...

Sigma Defense is seeking a Senior Program Analyst - Engineering Assessment Support to provide on-site support to our customer in Norfolk, VA.      

The desired candidate has experience at the senior-level to include supervisory experience who will review program-specific data, evaluate program plans and changes, and assist in the preparation of documents with various senior leaders, civilian, and military stakeholders.
The hired candidate must be able to analyze program information, strategize plans, produce quality analytic work in the form of information papers, white papers, briefs, executive correspondence, and effectively present the results in a clear and concise manner when required. They will also utilize...

Document Crunch is seeking a full-time Technical Support Engineer to join our energetic and tight-knit team.  You’ll be working with everyone in the company to provide excellent support to our customers and great visibility into the customer experience to our product and development teams. 

What makes Document Crunch a great place to work? 

We’re cutting-edge innovators. We’re changing an industry. We’re making a real difference. Document Crunch builds AI-powered software tools for the built world. As the construction industry’s only document compliance platform, we simplify complex construction contracts and project documents, identifying critical risk provisions and providing teams with real-time guidance to make great decisions and comply with contractual obligations throughout the project lifecycle. We empower the industry, make it more efficient, reduce risks, and protect profits. Our company is...

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped 2.5 million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. 

We are looking for a Director of Support Engineering & Intelligence who will lead a high-performing team responsible for providing world-class technical support and data-driven insights. You will drive operational excellence, ensure high customer satisfaction, and foster a culture of innovation within...

Aretum is seeking a dedicated Support Tech Engineer to join our team. In this role, you will be instrumental in providing high-quality technical support to our clients and ensuring their systems operate effectively. You will serve as a critical point of contact for troubleshooting, diagnosing, and resolving technical issues.

Our ideal candidate is an individual with strong technical skills, excellent problem-solving abilities, and a passion for helping others. You will have the opportunity to work in a dynamic and fast-paced environment while developing your skills and advancing your career.

Key Responsibilities:

• Collaborate with other IT staff to ensure the smooth operation of the IT infrastructure. Develop and implement solutions for new or unknown issues.
• Assist in the installation, configuration, and maintenance of Microsoft Defender products across our organization's systems. Implementing solutions for efficient deployment and...

Product Support Specialist - Entry Level

As a Product Support Technician based in Miami, you will be responsible for providing customers with in-office support, troubleshooting, and solutions for our EV tractor equipment. In this position, you will utilize your expertise in mechanical, electrical, and hydraulic schematics while demonstrating a strong commitment to continuous learning.

• Strong knowledge with reading electrical and mechanical schematics

• Handling emails, including inquiries about part numbers and technical questions.

• Managing parts, ensuring accurate identification, and timely delivery.

• Locating drawings and identifying correct parts for customers.

• Diagnosing and troubleshooting fault codes.

• Reading wiring schematics and contacting engineers for further diagnostics.

• Following up with dealers to ensure timely and accurate resolution of issues.

• Conducting team meetings to discuss ongoing issues, share...

Job Title: Technical Support Engineer, Night Shift

Location: Remote (USA)

Always wanted to see your work make a real impact? As a rapidly growing firm in the law enforcement and corporate security space, we take pride in building a team of game changers, innovators, and thinkers who are driven to help create a platform that allows our customers to save money, time, and even lives. We are looking for a Technical Support Engineer who will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. We are moving forward in the growth of our support team to offer 24/7 operations to our customers, and you will be a part of the team dedicated to the night shift. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments. You'll be constantly...

Help Desk Support Engineer is a key role for the company. We are looking for a candidate who will be given a wide degree of creativity and latitude. He/she will be sharing responsibility for the day-to-day Help Desk support of over 500 employees which includes the following elements: 

• Level 1 help desk support  

• Managing and troubleshooting passwords and access issues in a Windows Azure environment 

• SSO and MFA login methodologies 

• Familiarity with Microsoft and Google workspace environments 

• Troubleshooting network connectivity issues 

• Troubleshooting audio/video issues  

• Providing support in a remote environment 

Responsibilities:

• Tier 1 help desk which includes assessing, resolving or escalated desktop issues and local infrastructure...

SciTec has been awarded multiple government contracts and is growing our Team! SciTec, Inc. is a dynamic small business with the mission to deliver advanced sensor data processing technologies and scientific instrumentation capabilities in support of National Security and Defense. We support customers throughout the Department of Defense and U.S. Government in building innovative new tools to deliver unique world-class data exploitation capabilities. 

Important Notice: SciTec exclusively works on U.S. government contracts that require U.S. citizenship for all employees. SciTec cannot sponsor or assume sponsorship of employee work visas of any type. Further, U.S. citizenship is a requirement to obtain and keep a security clearance. Applicants that do not meet these requirements will not be considered.

SciTec is seeking OPIR Mission Operations Support Engineers for duties assigned at Buckley Space Force Base and in Boulder,...

Job Title: Technical Support Engineer

Location: Lansing, Michigan (Hybrid)

Always wanted to see your work make a real impact?  As a rapidly growing firm in the law enforcement and corporate security space, we take pride in building a team of game changers, innovators, and thinkers who are driven to help create a platform that allows our customers to save money, time, and even lives.  We are looking for a Technical Support Engineer who will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.  You'll be constantly challenged to learn and innovate while delivering the technology that will change law enforcement and corporate security organizations around the globe.  If you...

We are looking for an IT Support Engineer (help desk Tier 2) for a Monday-Friday, 10:00 am - 7:00 pm EST shift OR an 8:00 am - 5:00 pm EST shift, to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. IT Support Engineer responsibilities include resolving network issues, configuring operating systems, and using remote software connections to provide immediate support. You will contact clients via phone or ticketing system and/or provide clear, written instructions and technical manuals. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, or a similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues, and are able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person our customers...

Product Support Specialist - Entry Level

As a Product Support Technician based in Miami, you will be responsible for providing customers with in-office support, troubleshooting, and solutions for our EV tractor equipment. In this position, you will utilize your expertise in mechanical, electrical, and hydraulic schematics while demonstrating a strong commitment to continuous learning.

• Strong knowledge with reading electrical and mechanical schematics

• Handling emails, including inquiries about part numbers and technical questions.

• Managing parts, ensuring accurate identification, and timely delivery.

• Locating drawings and identifying correct parts for customers.

• Diagnosing and troubleshooting fault codes.

• Reading wiring schematics and contacting engineers for further diagnostics.

• Following up with dealers to ensure timely and accurate resolution of issues.

• Conducting team meetings to discuss ongoing issues, share...

We are looking for an ONSITE Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays, weekends).

Tasks will be L1 & L2 IT/Networking related like desktop support, Server/Rack part (Hard disk drives, etc.) hardware installation & replacement. Provide on-site assistance (console access Router/Switch/Firewall etc.) to remote support.

Base Skill Set:

✅ Expertise in System Desktop Administration, Customer Service, Incident/Change/Release management, and Support for various third-party applications on Windows Platforms

✅ Professionally trained & certified in IT Infrastructure Library & Windows Server...

We are looking for a seasoned electrical or power engineer experienced in electric generation and distribution to provide subject matter expertise to a US Government client in assessing energy capabilities and supply chain risks to meet facility power requirements. Collaboration with a Business Analyst is key in compiling and organizing data responses from various agencies, ensuring accurate and timely information dissemination. A successful candidate will be highly knowledgeable in practical electric power distribution. Knowledge of nuclear power plant operations is also desirable.

Responsibilities:

In this role you will work with a small team to assess the feasibility and tradeoffs for employing available nuclear energy in specific use-cases. This expert will be responsible for a comprehensive analysis of energy supply options, distribution networks, availability trends, and system reliability. They will leverage...

Deskpro is award winning helpdesk software that helps to bring better online customer service to millions of people.

Our helpdesk software platform allows organisations to consolidate all of their customer support channels (email, phone, live chat, social) into one place. Giving them the software tools needed to provide incredible customer support.

Our Technical Support Engineers help diagnose and solve technical issues by email, phone, and chat. They work with big enterprise customers who have sysadmins of their own, all the way down to single-user accounts with not-so-technical administrators. We aim to provide fast and accurate help whenever it's needed.

What will you be doing?

This is a varied customer-facing role. You'll be performing deep technical troubleshooting to help solve complex problems for our customers. Also, working closely with our Customer Support team and other Technical Support engineers, and you'll often work...

Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.

Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with 1,000 ExoPeople (and counting!) around the world to help turn your ideas into a reality.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

Responsibilities

• Own the performance of...

TP-Link Systems Inc. is currently seeking a Level 2 Business Network Support Engineer.

Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people’s lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.

We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology. 

Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless...

Why We're Here:

• Industrial facilities around the world are facing unprecedented energy challenges around rising energy costs and carbon reduction goals. We help our customers measure and improve their carbon footprint, energy spend, and profitability in terms of their production. We call this Energy Intensity, and we do it with a "production first" mindset for maximum impact. That's why at Ndustrial our mission is "to accelerate the optimization of Energy Intensity in industrial facilities." We live out this mission every day from our software development teams to our go-to-market teams.

• Our Nsight Energy Intensity Platform is a market-leading SaaS platform which integrates IoT devices and control systems in the field with cloud-based systems. Nsight brings together all of this data to accelerate the energy transition for our industrial customers.

More About Us:

• We live our values everyday:...

Title: Infrastructure/Desktop Engineer

Location: Moline, IL

Job Requirements:

•  Knowledge of computing and networking concepts and fundamentals
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered
• Experience with IT Support in a manufacturing environment is preferred, but not required.

Requirements

• Networking
• ServiceNow
• Microsoft
• Troubleshooting
• IT Support
• Windows
• Install software/updates
• Troubleshoot printers/PC
• Desktop Support
• Hardware
• Software
• Microsoft...

Job Summary

The Customer Support Engineer is a critical member of our IT Service Desk team, responsible for providing exceptional support to our end users. This role involves handling incoming support requests through both phone and ticketing systems, providing desktop support, managing service requests, and performing initial triage of incidents and security alerts. The ideal candidate will possess strong technical skills, particularly in supporting Windows and Apple systems, and have a proven track record of delivering excellent customer service.

Requirements

Key Responsibilities

• Support Request Handling: Respond to and manage incoming support requests via phone and ticketing system, ensuring timely and effective resolution.
• Desktop Support: Provide technical support for end users on both Windows and Apple systems, including troubleshooting hardware and...

The Junior Engineering Support staff will assist in providing administrative and technical support for aircraft testing and evaluation efforts, gaining valuable experience in aerospace projects.

Key Responsibilities:

• Support documentation efforts for Test and Evaluation Master Plans and other reports.
• Assist in scheduling meetings and coordinating project activities.
• Maintain project files and track action items.

Requirements

Required Experience:

• 0-2 years of experience in technical or administrative support roles.
• Active Secret Clearance

Desired Experience:

• Interest or coursework in aerospace engineering or related fields.

Education:
bachelor’s degree in engineering or related field preferred.

Benefits

• Health Care Plan (Medical, Dental &...

The Associate Engineering Support Staff will provide administrative and technical support for aerospace test projects, assisting with documentation and coordination tasks.

Key Responsibilities:

• Assist in maintaining project documentation, including reports and meeting minutes.
• Support the preparation of Test and Evaluation Master Plans and technical reports.
• Help coordinate meetings and facilitate communication among project teams.
• Track action items and assist with project schedules.

Requirements

Required Experience:

• 1-3 years of experience in administrative or technical support roles.
• Active Secret Clearance

Desired Experience:

• Exposure to aerospace or engineering environments.

Education:
Associate’s degree in Engineering Technology, Business, or related field; relevant...

The Senior Engineering Support Staff will provide advanced administrative and technical support for aircraft testing and evaluation projects, ensuring efficient operations and documentation management.

Key Responsibilities:

• Coordinate administrative tasks related to test planning, documentation, and project management.
• Assist in the preparation and execution of Test and Evaluation Master Plans and other technical reports.
• Facilitate communication between engineering teams and external stakeholders.
• Maintain project documentation, including meeting minutes, reports, and action item tracking.
• Support the preparation of briefings and presentations for program status updates.

Requirements

Required Experience:

• 5+ years of experience in engineering support or project coordination.
• Strong organizational and communication skills.
• Active...

Northstrat is seeking an ideal candidate to perform technical planning, system integration, verification and validation, cost and risk, and supportability and effectiveness analyses for total systems. Analyses are performed at all levels of total system product to include: concept, design, fabrication, test, installation, operation, maintenance and disposal. Ensures the logical and systematic conversion of customer or product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints. Performs functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specifications. For positions that perform IT responsibilities, use E646, Systems Engr-IT.

This position is on the GVS Operations team, and will collaborate with the customer, subcontractors, local engineers, and geographically dispersed teammates and customers to...

Auria is looking to hire IT Network Engineer & Lab Support to join our Command and Control, Battle Management, and Communications (C2BMC) program.  This position will be based in Huntsville, AL.

The IT Network Engineer will join the Cyber and Platforms (CAP) information technology team, working alongside senior system administrators and government network subject matter experts. This role is designed for a career or journey-level professional who excels at network architecture, engineering, and troubleshooting to support crucial defense network environments.

Essential Functions

• Management and sustainment of network components to support the C2BMC's associated support networks.
• Understanding and implementing network routing protocols (BGP, OSPF, EIGRP).
• Applying basic knowledge of network testing using routers, switches, and firewalls.
...

About Us:

We are delivering cutting-edge solutions to Fortune 500 customers. Our team is passionate about creating innovative technology that drives business growth. We are seeking a highly motivated Technical Support Engineer to provide exceptional support to our enterprise customers while contributing to QA and customer operations automation initiatives.

Job Summary:

As a Technical Support Engineer, you will be the go-to expert for our customers, resolving technical issues and ensuring their success with our platform. You will collaborate closely with the product, QA, and engineering teams, providing critical feedback and working on automation projects to enhance our operational efficiency. This role is ideal for someone who thrives in a fast-paced environment and is eager to tackle complex problems.

Key Responsibilities:

- Provide timely and professional technical support to Fortune...

At TNN Capital, we proactively work with clients and families to accumulate, preserve and successfully transfer wealth across generations. In today’s ever changing environment, our mission is to provide independent and objective advice, by understanding and simplifying the complexities affluent families are faced with when it comes to wealth management. But we also ensure that our expertise is executed with the utmost discretion and commitment to excellence.

We are looking for a cloud support engineer who will manage TNN Capital's cloud infrastructure to support our business objectives. You will play a pivotal role in designing, implementing, and managing our cloud infrastructure to support our business objectives. The candidate shall collaborate closely with our IT team to architect scalable, secure, and highly available cloud solutions.

About The Job

This role involves working closely with IT and research teams to ensure that our cloud...

As a Field Support Engineer at McLane Intelligent Solutions, you will play a crucial role in providing on-site technical support and solutions to our valued clients. Your primary focus will be to ensure seamless operations and high levels of customer satisfaction by troubleshooting, diagnosing, and resolving issues that arise in the field.

Key Responsibilities:

• Provide hands-on support for network systems, servers, and end-user devices, addressing technical issues promptly.
• Assist clients with the installation, configuration, and maintenance of hardware and software products.
• Develop comprehensive documentation for support procedures and technical resolutions.
• Collaborate with team members and clients to identify, replicate, and resolve system malfunctions.
• Deliver training and guidance to end-users to enhance their understanding of technical solutions.
• Participate in system upgrades, maintenance, and...

Laravel is looking for experienced and empathetic customer support engineers with working knowledge of the Laravel ecosystem including Forge, Vapor, Spark, Envoyer, and Nova.

For this role, you don’t need to be an expert in all of these products, but an understanding of how they work and experience using at least one or two of them is ideal.

We are also looking for people who would be able to assist our customers with our newly announced product Laravel Cloud.

Customer Success & Support at Laravel

The customer success and support teams at Laravel work both independently and together to solve customer problems quickly and efficiently, with friendly and professional communication. They have the technical skills to dive into complex product issues, and the ability to empathize with customers. They are the voice of the customer within the company and offer feedback and insights to the product team on a regular basis.

The Role

...