Support Engineer

We’re looking for an analytical and detail-oriented Technical Support Engineer to be an integral part of our Texas factory team. As the Technical Support Engineer, you will be part of a cross-functional team within the Technology department, working closely with Operations teams to ensure the highest quality and production standards for Wallbox products. You’ll play a key role in managing product incidents and deployments at our new factory. Are you ready to change the world with us?

You will

• Manage incidents on the factory assembly line, solving or escalating as quickly as possible.
• Provide full engineering support to the site Production team to meet operational targets.
• Diagnose root causes of incidents.
• Carry out planned, reactive, and predictive maintenance to ensure continuous functionality of machinery
• Verify aspects of new product releases prior to being deployed on the assembly line.
• Deliver...

Position is onsite in Waterloo, IA.
Part-time, approximately 30 hours per week
As a Documentation Specialist, Engine Controls for John Deere Power Systems, you will:
• Draft and maintain FOCUS software quality process documentation and work instructions
• Process software change requests and problem reports to assure adherence to PDP processes
• Review and verify work process steps performed by Software Engineers for accuracy and completion
• Provide administration and support for various embedded software development tools
• Develop and sustain knowledge sharing tools including various SharePoint sites
• Execute FOCUS onboarding/offboarding duties and schedule training sessions
• Facilitate, and contribute to various meetings regarding process improvements and defects
• Embrace and promote the Charthouse Learning FISH! Philosophy as a means to enhance employee engagement and overall team culture

...

NaturalPoint is seeking a Technical Support Engineer for its suite of software and hardware products. The ideal candidate will enjoy communicating with others regarding a wide range of technical topics and troubleshooting issues to resolution.This is a multi-facet position that requires a high level of multitasking skills and understanding of various processes.

Applicants should be detail oriented, meticulous and practice exemplary communication skills. If you are savvy with technology, and if you enjoy helping and teaching others, we would love to hear from you.

Core Responsibilities:

• Respond to customer inquiries through phone and email, answering day-to-day technical questions and helping troubleshoot unexpected problems.
• Assist with demos and answer questions about the use of our technology to solve customer needs.
• Communicate with internal teams to keep all aware of new and developing issues.
• Travel to on-site...

The Product Support Engineer II identifies solutions to resolve field/customer issues and concerns as it relates to aircraft system and component products. This position is responsible for the effective and timely support and configuration of IFE/avionic equipment on various types and models of aircraft to ensure customer satisfaction. The Product Support Engineer II leads the support and modification plans to ensure implementation and ensure deliverables meet customer/program schedules. Serves as a first level contact for the company’s IFE/avionic customers via telephone, fax, email, in-person and etc. This position also works on a number of projects with partners/vendors and with the company’s internal teams to resolve issues and concerns from the field.

Duties and Responsibilities:

• Direct customer facing liaison on multiple topics; including configuration, documentation, maintenance, regulatory requirements and general...

We are making the future of mobility come to life today.

At Autofleet we support the world’s largest vehicle fleet operators and transportation providers helping them optimize existing operations and seamlessly launch new, dynamic business models - driving efficient operations and maximizing utilization.

You Are:

Our ideal candidate is service oriented, self-motivated, with excellent organizational skills and a willingness to learn new technologies.

We’re a fast paced start-up, so the work is highly interdisciplinary. Providing support is the backbone of the job, but you’ll regularly take part in QA, give product feedback based on your knowledge of clients’ pain points, and take part in other tasks.

What You’ll do:

• Provide technical support to enterprise customers on our products and services
• Employ creative problem-solving skills to efficiently solve customers’ issues
• Develop expertise in...

At Fortanix, we are redefining what cloud security means. Our customers use our software platform to build and run software much more securely than was previously possible. We are seeking Customer Support Engineers who will help deploy, implement, upgrade and optimize the Fortanix platform.

This position requires a mixture of excellent project management, problem solving, troubleshooting, analytical and strong technical skills. The ideal candidate will be comfortable interacting with customers at all levels, working with our engineering teams and driving technical workstreams.

Responsibilities

• Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
• Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
• Use fault isolation and root cause analysis skills to diagnose and tackle...

About Caxton:

Caxton Associates, founded in 1983, is a global trading and investment firm with offices in London, New York, Monaco, and Singapore. Caxton Associates’ primary business is to manage client and proprietary capital through global macro hedge fund strategies. Assets are managed via a broad mandate to trade in a variety of global markets and instruments. The firm's 36 portfolio management teams engage in a diverse set of investment strategies spanning all asset classes, products, and geographies.

About the role:

This role requires strong organizational, technical, and communications skills and a passion for the latest technology. The Desktop Support Engineer will be required to research issues and bring resolution to complex problems. 

The working hours are 7am to 3:30pm with rotational after-hour support. The role does sits as part of a broader team responsible for global desktop support and desktop...

Do you have a great personality and really, genuinely enjoy using your experience and talent in helping businesses maximizing technology to do their jobs well? If the answer to these questions are yes then it’s you we are looking for! Join the team that has fun rolling up our sleeves in the name of making someone’s day better through technology.

What do we do?

McLane Intelligent Solutions (MIS) is a fast-growing and managed services provider located in Central Texas. We provide a broad range of outsourced IT services including design, installation, support, maintenance, and consulting to the Small/Medium Business market.

What we are looking for.

We have an immediate opportunity for a Support Engineer to join our talented team to look after the service and maintenance needs of our customers. As a Support Engineer, you will be required Troubleshoot, respond to service requests, and provide technical training on company...

The Contractor shall provide assistance in the development of projects and services with supporting engineering calculations to include rough sizing of mechanical systems, piping, ductwork and other facility systems and mechanical components. The proposed support will encompass technical mechanical engineering reviews of approximately four (4) complex multi-discipline designs and the drafting of approximately four (4) Statements of Work (SOW) / Performance Work Statement (PWS) with supporting cost estimates annually. Mechanical engineering services shall include supporting project execution with engineering assistance for technical reviews and providing recommendation / review comments to the Government representative regarding contract status with schedule, and Contractor’s compliance with contracts on an estimated total of twelve (12) individual site visits annually and support for retrofitting and re-commissioning activities for an estimated two (2) locations. These services...

Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our unique solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture unique in our industry. Veracross has recently expanded its offerings through acquisition of four additional SaaS product brands. Today, the company has 340 employees in the US, UK and Australia and supports 3200+ schools in 60 countries.

Role Summary

Support Engineers interface directly with staff members at intendent schools over our ticketing system to resolve, explain, and consult on support issues that require engineering skill. They become proficient in the inner-workings of independent schools, applying knowledge of the product to develop and implement software solutions that ensure that systems run smoothly and successfully. This position requires software problem...

Who are we?

Oxa is enabling the transition to self-driving vehicles through an initial focus on the most commercially advanced sector; the autonomous shuttling of goods and people.We are home to some of the world’s leading experts on autonomous vehicles, creating solutions such as Oxa Driver, equipping vehicles with full self-driving functionality; Oxa MetaDriver, using Generative AI to accelerate and assure the safety of deployments; and Oxa Hub, a set of cloud-based offerings for autonomous fleet management. Our technology is being deployed across the UK and the U.S, and we’re partnering with a fast-growing ecosystem of operators, vehicle OEMs and equipment makers serving autonomous transportation globally as it advances.

Based in Oxford, and with offices in Canada and the U.S, Oxa was founded in 2014 and is  growing rapidly (350+ ‘Oxbots’ to date). Our purpose is to change the way the Earth moves, through an uncompromising focus on safety,...

AAC is hiring an Acquisition Logistics Engineer to join our program support staff in Sterling, VA. This position will supports our prime contractor product team in their development of their Integrated Logistic Support artifacts within the Total Life Cycle Systems engineering process. Further, they will assist the Program team in the development of Product Concept & Plan and fielding to the fleet. Reviews fleet requirements and recommends tooling and test equipment. They will be responsible for establishing maintenance requirements for field systems/equipment including all maintenance tasks, and they will review documentation for technical adequacy.

The customer is located in Sterling, VA, but candidates may be considered for on-site, hybrid, fully remote, or alternate work locations (to include Chantilly VA, Austin TX, Sarasota FL, Denver CO, and San Diego, CA).

Responsibilities also include:

• Support to multiple logistics projects...

This is a US only position. Please read on for the complete list of states we are hiring in.

Do you have experience repairing computers, laptops, iPads, and printers?

Do you have an interest in technology and exploring the ins and outs of how things work?

Do you take things apart and put them back together for fun?

Do you have at least three years of technical support experience?

We want to hear from you!

In order to succeed in this role, you must have 3 years of experience troubleshooting hardware in a previous role or otherwise relevant experience.

Your mission is to help our photo booth owners succeed with their hardware, which means you'll need significant experience troubleshooting and investigating hardware related issues.

If you're a natural problem solver, curious about everything, and driven to find the root issue in every scenario that comes your way, great! Read...

The Photonics Support Engineer I is responsible for providing entry level technical support by solving problems, troubleshooting, and working with customers to guide them to the best possible product solutions for their applications and experiments. The  position works with several other Photonics Support and Design Engineers to support optics, lasers and light sources, fiber, opto-mechanics, motion control, microscope and other imaging systems, telecom instruments and more. Between onsite lab opportunities, customer interactions, tradeshows and Thorlabs manufacturing entities visits, the position can be exposed to every facet of the photonics industry.

Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations.

Essential Job Functions include the following, but are not limited to:

·        Provide technical support...

The currency you can never get back: time. At EngFlow, that’s exactly what we’re saving. By speeding up builds and tests, we are helping increase resource efficiency, developer productivity, and product quality. Our cloud-based distributed service uses remote execution and caching to parallelize work.

Join us to grow your career and make an impact with some of the brightest minds in the industry. You will work with and build relationships with the best engineers at the world’s top high-tech companies.

The Developer Support Engineer is an articulate and experienced technical expert (DevOps, Developer Support, SRE, or Software Engineer) who understands and appreciates the challenges developers face integrating multiple services into custom environments. You have a technical depth, developer skillset, SRE mindset, and a real passion for helping EngFlow’s customers and partners succeed.

Duties & Responsibilities

• Primary...

The currency you can never get back: time. At EngFlow, that’s exactly what we’re saving. By speeding up builds and tests, we are helping increase resource efficiency, developer productivity, and product quality. Our cloud-based distributed service uses remote execution and caching to parallelize work.

Join us to grow your career and make an impact with some of the brightest minds in the industry. You will work with and build relationships with the best engineers at the world’s top high-tech companies.

The Developer Support Engineer is an articulate and experienced technical expert (DevOps, Developer Support, SRE, or Software Engineer) who understands and appreciates the challenges developers face integrating multiple services into custom environments. You have a technical depth, developer skillset, SRE mindset, and a real passion for helping EngFlow’s customers and partners succeed.

Duties & Responsibilities

• Primary...

The currency you can never get back: time. At EngFlow, that’s exactly what we’re saving. By speeding up builds and tests, we are helping increase resource efficiency, developer productivity, and product quality. Our cloud-based distributed service uses remote execution and caching to parallelize work.

Join us to grow your career and make an impact with some of the brightest minds in the industry. You will work with and build relationships with the best engineers at the world’s top high-tech companies.

The Developer Support Engineer is an articulate and experienced technical expert (DevOps, Developer Support, SRE, or Software Engineer) who understands and appreciates the challenges developers face integrating multiple services into custom environments. You have a technical depth, developer skillset, SRE mindset, and a real passion for helping EngFlow’s customers and partners succeed.

Duties & Responsibilities

• Primary...

XperiencOps Inc. is seeking a Technical Support Engineer to join our dedicated technical customer support team. This 100% onsite position, based in the East Bay, CA, is tailored for an individual who boasts not only a robust technical proficiency but also excels in customer communications. The right candidate will possess extensive experience with Jira Service Desk, embodying advanced user or administrative skills, and a broad understanding of IT operations. While direct responsibilities do not solely focus on device lifecycle management, employee onboarding and offboarding processes, and automations, knowledge in these areas will be pivotal to thriving in this role. 

Requirements

• Primary technical point of contact for premier enterprise customers.   
• Take end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause and issue resolution of our SaaS products with...

 Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide (EEFT) offers a complete suite of ATM management services, from routine maintenance and monitoring cash management and updates. We have an exciting role for a DevOps Support Engineer responsible for providing support between the development and operations team.

The DevOps Support Engineer will be responsible for automating, integrating, and improving software development and business processes. The DevOps Support Engineer is also responsible for solving Level 3 escalated ATM support issues from the ATM Tech Support team. This position will be located in Mandeville, Louisianna.

Responsibilities:

• Automating Business Processes through technology

• Troubleshooting and resolving technical issues related to hardware, software, telecommunication, networks and providing quick solutions to minimize downtime.

• Provides...

Grapevine MSP Technology Services seeks a Senior IT Support Engineer - Level 3 to help build, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a talented team of engineers demonstrating superb technical competency, delivering mission-critical infrastructure, and ensuring the highest availability, performance, and security levels. Qualified engineers will have an IT, computer systems engineering, or systems engineering and analysis background.

They will support Windows Active Directory networks of various sizes, Office 365 Email, cloud solutions, infrastructure, and backup and disaster recovery processes. Additionally, this person will ensure our monitoring tools are reporting accurately and that all internal procedures are followed at each site.

Responsibilities will include the management of VMware, Backups, Storage, Active Directory, Databases, RMM infrastructure, Alerts, Monitoring, and IT tickets. This crucial role will be called...

Join us at Gorilla, a pioneering SaaS company reshaping the energy sector landscape. Focusing on innovation, we provide cutting-edge data applications for energy retailers, revolutionising pricing, forecasting, and portfolio analysis.

Gorilla is a start-up on a fast-paced journey where innovation and your voice matter! We are expanding into the US and are on the lookout for passionate individuals to be part of our brand-new team in Austin, Texas.

Dive with us in complex challenges as we spearhead change in the energy and utility industry.

As part of the international customer success team, you are the key between Customer Success and Product Development and you will be working with a small team of passionate engineers, architects, and subject matter experts to serve and support our customers. 

Your role and responsibilities include:

• You are...

 Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide (EEFT) offers a complete suite of ATM management services, from routine maintenance and monitoring cash management and updates. We have an exciting role for a DevOps Engineer responsible for providing support between the development and operations team. Individual will be responsible for automating, integrating, and improving software development and business processes. The Dev Ops Engineer is also responsible for solving Level 3 escalated ATM support issues from the ATM Tech Support team. This position will be located in New Orleans.

Responsibilities:

• Automating Business Processes through technology

• Troubleshooting and resolving technical issues related to hardware, software, telecommunication, networks and providing quick solutions to minimize downtime.

• Provides Level 3 ATM/ITM support.

• Deploys...

Ripple is looking for an experienced NOC Engineer. You probably have 6 or more years of IT experience (Previous MSP experience is a bonus). You are definitely enthusiastic about both people and IT - you are someone who loves to help clients and lead a team to success. Here’s the mission of the job, and what you can expect. The salary is $80k AUD or higher, depending upon experience.

Mission for a Ripple Cloud Engineer:
To make Ripple clients feel human, especially when they are having an IT problem. To solve problems - and prevent future ones - using smart thinking. To become a better person in the process, and help us become better people for knowing you. To nurture and lead fellow Ripplers with your technical and people...

We are seeking a highly motivated and experienced full stack Senior Software Engineer (Java/MySQL/AWS/Javascript) to join our Support Tools team. The ideal candidate will be a positive and collaborative team player with a strong background in both front and backend development. We are looking for someone to grow with our team in a fresh, fun, and innovative environment. This is a 100% remote position with an opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA or Chicago, IL metro area!

Keeper’s cybersecurity software is trusted by millions of users and thousands of organizations, globally. Join one of the fastest-growing cybersecurity companies and be responsible for expanding and architecting Keeper’s Support Tools!

About Keeper

Keeper Security is transforming cybersecurity for organizations around the world with next-generation privileged access management. Keeper’s zero-trust and zero-knowledge cybersecurity...

Job Title: Software Technical Support Engineer

Department: Support

Position: Exempt, Full-Time

Job Summary

IPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team work directly with integrators and customers ranging from small installation companies to Fortune 100 corporations. The position is responsible solving the most challenging enterprise video management issues. You will work with other engineers to debug, troubleshoot, write scripts, and create solutions. You will document solutions and work with product groups to improve IPConfigure products. You will build and configure servers running IPConfigure software. The ideal candidate will work in person in the Norfolk, Virginia office.

Duties/Responsibilities

• Communicate technically complex information with IPConfigure’s customers via telephone, written...

Location - United States [ REMOTE ]

Do you live and breathe legacy Unix? Do you have a brain for network troubleshooting and running virtual machines and the experience that proves it? Does the idea of interacting with customers from Fortune 50 companies to SLED to military agencies excite you? Does helping others get out of their legacy IT trap strike a chord? If so, we have the perfect job for you:

• A walking Wiki of Unix (past & present) – You can not only...

Futurex is seeking talented individuals with a passion for technology and an interest in business to join our team as a Technical Support Engineer. This position is on-site at Futurex’s Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas.

This position involves individuals in both the business development and IT support for Futurex’s advanced line of cryptographic security solutions. Initially, individuals in this position work to develop a deep knowledge of Futurex technology and industry standards by participating in our software quality assurance process. This progresses into customer support and sales with Tier-1 organizations worldwide.

RESPONSIBILITIES INCLUDE:

• Provide ongoing technical support and guidance to Futurex’s global customer base
• Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry
• Apply business knowledge and...

Exotec is at the forefront of technological excellence, redefining the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.

Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with over 600 ExoPeople around the world to help turn your ideas into a reality.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

Responsibilities

• Provide first level contact and convey...

Title: DevOps Support Engineer

Location: Mt. Laurel, NJ

Job Type: Full Time

Salary: $Market

Summary

This is a functional technology role created to drive the DevOps Continuous Integration (CI) Build capabilities for the client

Requirements

Technical Requirements:

• Requires at least two years of experience managing services in Microsoft Azure.
• Requires at least three years with CI/CD deployment supporting Microsoft technologies. IIS, Team Foundation Server (TFS,VSTS), Octopus Deploy and Team City is preferred.
• Requires strong knowledge of Docker containerization.
• Strong knowledge of Windows 2008/2016, ActiveDirectory, IIS and Linux.
• Solid understanding of troubleshooting connectivity to Oracle and MSSQL databases.