Fleet Support Engineer

Royalty Staffing is helping an on-demand, autonomous ride-hailing company hire a Fleet Support Engineer to be actively engaged in the operational uptime of the company fleet.

In this role, you'll diagnose complex hardware/software related issues, interface with cross-functional engineering teams to drive resolution, capture the troubleshooting details and place them in the internal knowledge database. This role will require flexibility to work nights/weekends as needed with advanced notice.

We are looking for someone that has a bachelor's degree and a minimum of 2 years relevant experience (e.g. transportation, aerospace or autonomous vehicles). Ideally you have experience with electric vehicle technology and remotely supporting vehicle troubleshooting.

As Fleet Support Engineer, you'll:

• Act as point of contact for real-time escalation from technicians on fleet issues. 
• Document, amend and maintain a troubleshooting guide for all technicians to use as faults are diagnosed/resolved.
• Establish diagnostic procedures to expedite troubleshooting in the future.
• Provide historical review of vehicle/fleet data, parsing/interpreting vehicle logs and their physical implications.
• Work with engineering design to improve tooling and detection of issues.
• Work to implement effective countermeasures across the fleet. 
• Define/capture required data points to validate issue resolution. 
• Occasionally travel within the U.S. to support various operational locations

Preferred Qualifications:

• Experience with electric vehicle technology
• Experience with remotely supporting vehicle troubleshooting 
• Hands-on experience with vehicle hardware 
• Experience with Linux and Python-based programming systems for fleet-level data processing 
• Experience with software that interfaces with hardware
• Familiarity with networking, TCP and socket programming

Requirements

• Bachelor’s degree in Electrical Engineering, Computer Engineering or Automotive Engineering
• 2+ years of relevant experience in transportation, aerospace or autonomous vehicles
• Experience with low/high voltage circuits, Unified Diagnostic Services (UDS) and experience on how to safely troubleshoot
• Understanding of hardware/software systems architecture, communications to support in an operations setting 
• Embraces a holistic problem-solving approach to identifying issues with high-level vehicle functions and drive specific resolution into single components
• Self-starter with the ability to build relationships across the company
• Ability to comprehend schematics, electrical diagrams and connector end views/pinout
• Have availability for nights/weekends as needed with advanced notice

Benefits

• Pre-tax commuter benefits 
• Employer Subsidized healthcare benefits
• Flexible Spending Account for healthcare-related costs
• Employer covers all costs for short and long term disability and life insurance
• 401k package