Technical Support Engineer

CloudQuery is a developer-first cloud governance platform that consists of three main components that can be used together or stand alone; Data Pipelines, Cloud Asset Inventory and CSPM (Cloud Security Posture Management). We're a Series-B Startup who are powering data movement for SREs, platform, and security teams in Fortune 100.

We’re looking for a Technical Support Engineer to troubleshoot and resolve technical issues for our cloud governance platform. You will collaborate with customers, engineering, and product teams to ensure a smooth user experience.

Requirements

• 3+ years in technical support, system administration, or cloud operations.
• Experience with AWS, Azure, or Google Cloud.
• Familiarity with cloud security, compliance, and cost optimization.
• Proficiency in monitoring tools and automation scripting (Python, Bash, PowerShell).
• Experience with SQL and data querying for troubleshooting cloud asset inventory.
• Knowledge of monitoring, observability, and log analysis tools.
• Strong troubleshooting and communication skills.

Responsibilities:

• Provide first level technical support via email, chat, video calls and Slack channels
• Ensure compliance with support SLAs, prioritizing and resolving issues within agreed response times.
• Maintain and improve the support platform, including ticketing systems, automation, and documentation to enhance efficiency and customer experience.
• Troubleshoot cloud governance, security, and compliance issues (AWS, Azure, GCP).
• Collaborate with engineering and escalate complex issues and document resolutions.
• Work closely with the sales and customer success to support POCs and customer requirements
• Assist in testing new releases and maintaining knowledge base articles.
• Stay updated on cloud technologies and best practices.

Preferred Qualifications:

• Cloud certifications (AWS, Azure, or Google Cloud).
• Experience with ITSM tools, Terraform, Kubernetes, or DevOps.
• Familiarity with CI/CD, Git, and API troubleshooting.
• Understanding of security frameworks and compliance standards.

Benefits

• Remote-first company!
• Competitive pay with significant options pack upside.
• Remote-friendly environment and culture that nurtures company and team events to stay connected
• Lots of responsibilities with tons of opportunities for advancement - be part of the early GTM team