Customer Service Representative
M.S. Walker
Norwood, massachusetts
M.S. Walker has an immediate opening for a full-time Customer Service Representative. Responsibilities include handling calls from customers and outside sales staff, processing orders, sales support and various other administrative tasks. This position is a hybrid position.
Responsibilities:
- Identify customers' needs, clarify information, research issues, and provide solutions or alternatives
- Respond to consumer, customer, supplier, and sales representative inquiries via phone and/or email in timely manner
- Handle internal emails from Sales Representatives to check pricing, verify current deals, and bills orders accordingly
- Handle calls from customers, suppliers, and sales staff in Massachusetts, New York and New Jersey
- Input orders from customers and sales staff into the DEC system
- Note opportunities to upsell products
- Process supplier invoicing, bill-backs, and bills of...