Customer Service Representative

Plumber Brother is seeking a dedicated Customer Service Representative to join our team. In this role, you will be responsible for delivering top-notch customer support to our clients, ensuring their needs are met and their questions are answered promptly. Your customer-centric approach will help enhance the overall experience that our clients have with our plumbing services. As a Customer Service Representative, you will handle inquiries, process orders, and resolve service issues while maintaining a positive and professional demeanor. Your ability to communicate effectively and empathetically will be instrumental in building strong relationships with our customers. We are looking for an enthusiastic individual who is eager to contribute to a collaborative work environment and is committed to helping our customers achieve the best possible outcomes with our services.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a clear and friendly manner.
• Process orders and schedule appointments accurately and efficiently.
• Resolve customer complaints and service issues in a timely and professional manner.
• Provide product and service information to customers to help them make informed decisions.
• Document all interactions with customers in the CRM system for record-keeping.
• Collaborate with team members and other departments to enhance customer satisfaction.
• Follow up with customers to ensure their issues were resolved and they are satisfied with our services.

Requirements

• Previous experience in customer service or a related field is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and the capacity to work under pressure.
• Familiarity with CRM systems and customer service software.
• Ability to multitask and manage time effectively to meet deadlines.
• Detail-oriented with a commitment to providing high-quality service.
• Flexibility to work various shifts as required, including weekends.