Customer Service Representative

Job Description: Customer Service Representative

At Liberty Fox Tech, we pride ourselves on delivering excellent service to our customers. As a Customer Service Representative, you will be responsible for managing customer queries and complaints, providing product and service information, and resolving issues in a timely manner. You will work collaboratively with our team to enhance customer satisfaction and ensure a seamless experience.

The ideal candidate will be a proactive problem solver with a passion for helping others. Your ability to communicate effectively and build rapport with customers will be essential in this role. Join us in fostering an environment that prioritizes exceptional customer service!

Requirements

• High school diploma or equivalent; additional education is a plus.
• Previous experience in customer service or a related field preferred.
• Strong verbal and written communication skills.
• Ability to handle difficult situations with patience and professionalism.
• Familiarity with customer service software and tools.
• Excellent listening skills and attention to detail.
• Ability to work independently and as part of a team.
• Flexibility to work various shifts including evenings and weekends.
• Basic knowledge of our products and services is an advantage.
• Empathy and willingness to help customers resolve their issues.