Production Support

At Oceania International, we are a diversified company with business interests in e-commerce, advanced materials, and renewable energy. Our mission is to bring high-quality consumer products at low cost by combining innovative marketing with data-driven technologies. Since our founding, Oceania International has experienced rapid growth, expanding our market internationally to over ten countries in North America, Europe, and Asia.

We are seeking a diligent and customer-oriented Product Support Specialist to join our team. This role is essential in providing exceptional support to our customers regarding our products and services. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for helping others. You are meticulous in providing excellent customer services by handling a variety of customer queries related to our diverse product lines. The ideal candidate will also have a strong technical background and the ability to...

Summary:

Oceania International is a fast-growing E-commerce company seeking an experienced and proactive Product Support Specialist to join the team. This position will oversee these operations ensuring that the most efficient use of resources are being utilized. Production and customer service targets will be met through planning, coordinating, continuous improvement, and directing of labor resources.

The Product Support Specialist will play a critical role in managing our repairs and quality control team, facilitating communication between the US and China, and ensuring operational excellence. This position requires a bilingual professional fluent in Chinese and English, with strong organizational skills, familiarity with data analysis, and basic knowledge of warehouse management SOPs and workflows. The Product Support Specialist will report directly to the Chief Operating Officer (COO) and must be flexible to accommodate meetings with our China team during...

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY:

Responsible for the overall customer service support for an assigned territory.  Ensuring customer satisfaction through proper planning and implementation of a support plan which includes resources to achieve company objectives.  This includes acceptance of vehicles, warranty review, retrofit completion and ensuring company policies are closely adhered to.

WHAT YOU WILL DO:

• Maintain employee compliance with field service and customer processes to ensure a safe working environment within...

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY:

Responsible for the overall customer service support for an assigned territory.  Ensuring customer satisfaction through proper planning and implementation of a support plan which includes resources to achieve company objectives.  This includes acceptance of vehicles, warranty review, retrofit completion and ensuring company policies are closely adhered to.

WHAT YOU WILL DO:

• Maintain employee compliance with field service and customer processes to ensure a safe working environment within...

Vasion is looking for a Product Support Engineer - Tier 3 that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees across the world, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah.

POSITION SUMMARY

As Product Support Engineer - Tier 3, you will be responsible for providing advanced technical support and solutions for complex issues related to the company's products or services. Working closely with Tier 1 and Tier 2 support teams, your primary focus will be on troubleshooting escalated cases, performing in-depth analysis, and delivering effective resolutions to ensure customer satisfaction.

RESPONSIBILITIES:

• Investigate...

Can people always hear the smile in your voice? Does a happy user give you a good feeling?

We are looking for a full-time Technical Support / Product Testing Specialist to provide technical support to our growing customer base along with hardware and software product testing. The three prime requirements are technical expertise with Microsoft operating systems, hands-on experience with testing hardware/software, *and* interpersonal competence to make customers feel comforted and valued. You should be smart, nice, and dedicated to perfect implementation.

XDR Radiology is a leading provider of digital radiography software and hardware for dental professionals nationwide, focusing on delivering easy to understand solutions. Our customers love us thanks to hard work, dedication to scientific smarts, and most importantly, our respectful approach. We treat each other like human beings because we know that working with great people is as important as working with a...

Vasion is looking for a Product Support Engineer that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees across the world, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah.

POSITION SUMMARY

The Product Support Engineer, Tier 1 is the primary technical resource for internal, customer, reseller, and partner support. The selected candidate is responsible for identifying, troubleshooting, and resolving  issues that are either directly or indirectly related to the product. Thus, the support engineer must be able to articulate technology and product positioning to both business and technical users. The support engineer must be able to establish...

The Product Support Engineer identifies solutions to resolve field/customer issues and concerns as it relates to aircraft system and component products. This position is responsible for the effective and timely support and configuration of IFE/avionic equipment on various types and models of aircraft to ensure customer satisfaction. The Product Support Engineer leads the support and modification plans to ensure implementation and ensure deliverables meet customer/program schedules. Serves as a first level contact for the company’s IFE/avionic customers via telephone, fax, email, in-person and etc. This position also works on a number of projects with partners/vendors and with the company’s internal teams to resolve issues and concerns from the field. 

Duties and Responsibilities: 

• Direct customer facing liaison on multiple topics; including configuration, documentation, maintenance, regulatory requirements and general...

TP-Link is a leading provider of consumer Wi-Fi networking products. We continuously develop new products and technologies that transform the way people connect. Our networking expertise uniquely positions us as a leader in emerging technologies that improve our everyday lives, such as smart home products. TP-Link networking and smart home products and services make daily lives simple and secure.

Spacious and modern, our new Irvine location creates a casual atmosphere that fosters team collaboration. In addition to free snacks and drinks, we provide all employees with fully paid medical, dental and vision insurance, and contribute to their 401k funds. We have a robust benefits package, including over four weeks of PTO per year bi-annual pay increases. We strive to create an inclusive environment that provides opportunities for career development and advancement. We offer health & wellness benefits, including free gym membership, quarterly team building events and more....

Unmind is the leading workplace wellbeing platform, on a mission to create mentally healthy workplaces where employees can flourish.

Grounded in science and built for enterprise, we drive people-first performance at some of the world’s biggest brands, including Uber, Major League Baseball, NHS, Disney, Standard Chartered, Mediacom and British Airways.

Our services support the whole organisation with data-driven performance insights for leaders, training for managers, wellbeing tools for all employees, as well as access to a global network of accredited mental health practitioners.

Our internal standards are as high as those of our clients. We’re an ambitious VC backed software business on the exhilarating 10-100M phase of our growth journey. It’s hard and rewarding work and we’re determined to be our very best case study along the way.

Unmind believe high performance will hinge on the powerful harmony between our relentless drive for results and creating an...

Position Summary:

We are a dynamic mobile construction equipment company seeking an Aftermarket Product Support Specialist to join our manufacturing team. In this critical role, you will be responsible for ensuring the highest level of customer satisfaction by handling service calls, managing parts inquiries, and conducting meticulous final quality inspections on cranes. Additionally, you will play a pivotal role in maintaining our commitment to excellence.

If you are passionate about technical solutions, customer satisfaction, and contributing to a high-performing team, we encourage you to apply! Please submit your resume and a cover letter detailing your relevant experience.

Additional Information:

• Position Type: Exempt, salaried plus aftermarket parts sales commissions
• Location:  Onsite in Sparks, NV facility (relocation allowance...

About Us:

At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself.  By allowing restaurants to easily expand menus without added complexity, we’re driving incremental growth with the push of a button.

Awarded as one of the Best California Startups in 2023, our beverage solution has created a new industry category, universally applicable to any cuisine, demographic, and business. Our machines are being rapidly deployed around the country for customers to experience & enjoy.

We deliver a world of flavors at your fingertips by sourcing top-tier ingredients from around the globe. Thanks to valuable data collected through our integrated CloudBar system, we easily guide our partners through their drink menu innovation.

Each drink is crafted by nature, and perfected by innovation - we’d love to have you be a part of it.

Job...

Geoprobe®/DRILLMAX® is looking for a high character individual to join our fabrication team as a part of our laser/press brake team.  This team is responsible for producing components/parts that support our goal of building technical drilling equipment. As a team, we seek to be an asset to our clients, understanding their objectives, needs and challenges.  

Successful candidates should be goal oriented, self-motivated, and driven to produce high quality work while maintaining a safe and clean work space.  This job will initially support the press brake and laser operations, but there is opportunity for growth in learning how to run both operations.  Press brake or laser experience would be helpful, but we are willing to train the right candidate. 

Requirements

Maintain safe operations by adhering to safety procedures and regulations  

• Maintain equipment by completing preventative...

At ieso everyone is committed to the same goal: transforming the way mental health problems are treated worldwide. As one of the UK’s largest and most trusted providers of digital mental healthcare, the work we do already changes lives every single day. But our mental healthcare revolution is just getting started.

As a 1st Line Product Support Engineer, you will be the first point of contact for customers experiencing issues with our product. This role involves understanding the customer's problem, troubleshooting it, and either resolving the issue or escalating it to the appropriate team.

We have a 190-strong team and a health and wellbeing package to support you each and every day, alongside plenty of opportunities for growth and development as we all strive to achieve our collective ambition.

Reporting to: IT and Security Team Lead

Working Hours for this role will be in Central Time...

About One Legal, an InfoTrack Company

One Legal, a division of InfoTrack, is a one-stop online solution for legal professionals to file court documents in every California court, manage service of process nationwide, and more. A leader in innovative technology solutions for legal professionals for more than 30 years, One Legal continues to be among the most respected in the industry.

As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.

About the role

Join One Legal as a Production Support Administrator, where you will be an essential part of our dynamic team, providing tier 2 and 3 support across our suite of production applications...

Position is onsite in Waterloo, IA.
Part-time, approximately 30 hours per week
As a Documentation Specialist, Engine Controls for John Deere Power Systems, you will:
• Draft and maintain FOCUS software quality process documentation and work instructions
• Process software change requests and problem reports to assure adherence to PDP processes
• Review and verify work process steps performed by Software Engineers for accuracy and completion
• Provide administration and support for various embedded software development tools
• Develop and sustain knowledge sharing tools including various SharePoint sites
• Execute FOCUS onboarding/offboarding duties and schedule training sessions
• Facilitate, and contribute to various meetings regarding process improvements and defects
• Embrace and promote the Charthouse Learning FISH! Philosophy as a means to enhance employee engagement and overall team culture

...

The Product Support Engineer II identifies solutions to resolve field/customer issues and concerns as it relates to aircraft system and component products. This position is responsible for the effective and timely support and configuration of IFE/avionic equipment on various types and models of aircraft to ensure customer satisfaction. The Product Support Engineer II leads the support and modification plans to ensure implementation and ensure deliverables meet customer/program schedules. Serves as a first level contact for the company’s IFE/avionic customers via telephone, fax, email, in-person and etc. This position also works on a number of projects with partners/vendors and with the company’s internal teams to resolve issues and concerns from the field.

Duties and Responsibilities:

• Direct customer facing liaison on multiple topics; including configuration, documentation, maintenance, regulatory requirements and general...

About Us:

In the last few years OMTech Laser has grown tremendously in the Laser engraving and cutting space. We are leading the markets with our strong brand and recognition by the Laser Engraving Community. We serve the biggest user community here in the USA. Here at OMTech Laser, we have a dynamic and passionate team that thrives on being proud of our products (Laser/ CNC/ Fiber Cutting machines).

A successful candidate will have an interest in machinery (especially laser), have understanding of basic machine functions, willingness to learn and develop knowledge for our products, posses technical ability, excellent organizational skills, great communication skills, and have grit and determination to achieve results in a fast-paced environment.

Job Description:

The Engraving Machine Operator/ Technical Support is responsible for providing excellent customer service for all customers by utilizing in-depth knowledge of...

RightCapital - Join one of Connecticut's Top Ten Tech Startups!

RightCapital is an innovative financial tech startup providing a cutting edge holistic financial planning software. We were recently voted by The Daily Finance as one of Connecticut's Best Fintech companies! We started as a group of entrepreneurs working from a garage in Connecticut to now having the 3rd largest financial planning technology company in the US. We have seen tremendous growth within this space, and have our eyes squarely set on growing this company to the best it can be as we help Financial Advisors add value to their clients!

Product Support Specialist – join our talented Support Team
As part of our Product Support Team, you will be working with our customers, Financial Advisors, helping them to utilize our software to create financial plans for their clients. With a 98% customer satisfaction rate, we take great pride in assisting our customers each and...

At Fortanix, we are redefining what cloud security means. Our customers use our software platform to build and run software much more securely than was previously possible. We are seeking Customer Support Engineers who will help deploy, implement, upgrade and optimize the Fortanix platform.

This position requires a mixture of excellent project management, problem solving, troubleshooting, analytical and strong technical skills. The ideal candidate will be comfortable interacting with customers at all levels, working with our engineering teams and driving technical workstreams.

Responsibilities

• Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
• Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
• Use fault isolation and root cause analysis skills to diagnose and tackle...