Automotive Product Support Technician

Our client, who specialize in seaport tractors especially designed to support sea-port, industry and logistic operations has a direct hire position in their Mimai, FL office. As a  dealer they support new equipment sales, spare parts and technical support. 

Position

Automotive Product Support Technician - Entry Level

As a Product Support Analyst based in vibrant Miami, you will play a pivotal role in ensuring the optimal functioning of our network equipment across the entire American continent, from Canada to Chile. Utilizing your technical expertise and demonstrating a strong commitment to continuous learning, you will be a driving force in:

• Use proven technical expertise on proper maintenance and operation procedures;
• Provide guidance and support in troubleshooting malfunctions efficiently;
• Establish and maintain effective communication channels with distributors to address support-related inquiries promptly;
• Analyze and assess distributors feedback to improve troubleshooting support and refine parts identification;
• Monitor fleet error codes and contact customers/distributors proactively;
• Conduct training sessions on client products for distributor personnel on effective troubleshooting, operation and usage of virtual tools;
• Coordinate and follow up on new equipment commissioning with distributors;
• Coordinate and follow up on recall and campaigns;
• Assist our distributors in the identification of parts needed for maintenance and repair;
• Traveling up to 0%-15%.

Engineers, technicians and entry level applicants are welcome!

Join our team if you are ready to leverage your technical expertise, coupled with a proactive commitment to learning, in a collaborative office environment with occasional travel opportunities to enhance customer satisfaction and operational efficiency.

Requirements

Required for this position:

• General Diesel Engines Knowledge;
• General Electric Schematics reading and interpretation;
• General Hydraulic Schematics reading and interpretation;
• Microsoft Office Package;
• Ability to multitask and prioritize tasks;
• Ability to work in an international environment;
• Ability to work in a small team;
• Ability to work under minimal supervision;

Benefits

Medical, Dental, Vision, 401k