Online Booking Assistant

Key Responsibilities:

• Manage and oversee online booking requests from clients, ensuring accurate data entry and processing
• Communicate effectively with clients to confirm bookings and provide detailed information regarding services offered
• Maintain and update the online booking system, ensuring all services are current and available
• Provide customer support to address inquiries and resolve any issues related to bookings
• Collaborate with other team members to ensure a seamless booking experience for clients
• Analyze booking trends and provide feedback for improving the booking process
• Assist with marketing initiatives related to promoting online booking services
  

Requirements

• Previous experience in customer service, scheduling, or administrative roles is an advantage
• Familiarity with online booking systems or software is...

Plumber Brother is looking for a detail-oriented and proactive Online Booking Assistant to join our team. In this role, you will be responsible for managing online bookings for our plumbing services, ensuring that customers have a seamless experience from the moment they reach out to us. This position is essential in helping us maintain high standards of customer service and satisfaction.

Responsibilities

• Manage and coordinate online bookings, ensuring all customer requests are processed accurately and efficiently.
• Respond to customer inquiries regarding services, availability, and booking procedures through various online channels.
• Maintain and update the online scheduling system to reflect real-time availability of our plumbing professionals.
• Provide excellent customer service by addressing any booking-related questions or concerns.
• Work closely with the service team to communicate required appointment details and...