Online Booking Assistant

This role requires a finetuned attention to detail, as you will input and manage data accurately to avoid any scheduling conflicts. You will be using various software tools to track appointments and ensure that customers receive timely follow-ups. The ideal candidate is someone who thrives in a fast-paced environment and can juggle multiple tasks while maintaining a friendly and professional demeanor. If you enjoy helping others and are excited about the opportunity to contribute to a growing business while working in a supportive team setting, then we encourage you to apply for this rewarding role. We look forward to potentially having you join our dedicated team at Plumber Brother!

Responsibilities

• Manage the online booking system and ensure all appointments are scheduled correctly.
• Communicate with customers regarding service options and scheduling details through email and phone calls.
• Confirm and remind clients of their appointments to reduce no-show rates.
• Handle customer inquiries and resolve any issues related to the booking process.
• Update and maintain customer records in the database accurately and efficiently.
• Coordinate with technicians to ensure they are informed about their schedules and any special instructions.
• Provide administrative support to the team as needed, including data entry and reporting.

Requirements

• Proven experience in a customer service role, preferably in an administrative capacity.
• Excellent verbal and written communication skills to assist customers effectively.
• Strong organizational skills with the ability to multitask and prioritize tasks.
• Proficiency in using computer applications and online booking systems.
• Attention to detail to ensure accuracy in scheduling and record-keeping.
• Ability to work independently and collaboratively within a team environment.
• Flexibility to adapt to changing priorities and demands in a fast-paced working environment.