Online Booking Assistant
Plumber Brother
New York, new york
Job Details
Full-time
Full Job Description
Key Responsibilities:
- Manage and oversee online booking requests from clients, ensuring accurate data entry and processing
- Communicate effectively with clients to confirm bookings and provide detailed information regarding services offered
- Maintain and update the online booking system, ensuring all services are current and available
- Provide customer support to address inquiries and resolve any issues related to bookings
- Collaborate with other team members to ensure a seamless booking experience for clients
- Analyze booking trends and provide feedback for improving the booking process
- Assist with marketing initiatives related to promoting online booking services
Requirements
- Previous experience in customer service, scheduling, or administrative roles is an advantage
- Familiarity with online booking systems or software is preferred
- Strong communication skills, both verbal and written
- Attention to detail and strong organizational skills
- Proficient in Microsoft Office Suite and comfortable with learning new software tools
- Ability to work independently and manage time effectively in a remote setting
Benefits
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Wellness Resources