IT Service Coordinator

Proactive Technology Management is looking for an experienced Dispatcher/Service Coordinator to join our team. Our team answering the phones is our front-line defense and first impression with our clients. This team sets the tone for the clients IT support experience. The ideal candidate would be responsible for managing incoming service requests via email and phone. On average, this role will be answering 120-150 calls per week and coordinating with our Remote Support helpdesk team to ensure an efficient response time and friendly customer service experience every time.

Location:

This would be a fully remote position.

Proactive Technology Is Different:

• Monthly check-ins
• Fun, team-based approach
• Constantly learning
• We are Nuts about IT

Requirements

This is a fast-paced position requiring experience, efficiency, and a lot of organizational...

Founded in 1984, Firetrol is the national leader in fire protection & life safety services. We are seeking a monitoring services administrator for Firetrol’s office in Oklahoma City, Oklahoma. 

Under the direction of the Security Department Manager, this position will be performing administrative functions in accordance with established procedures. 

The successful candidate will be involved primarily with the duties associated with Monitoring Services, which include:

• Ensuring all necessary documentation is obtained.
• Sending and collecting monitoring agreements for new and existing customers.
• Following up with clients for documentation.
• Reviewing daily reports for potential action.
• Organize and keep records on work performed.
• Providing efficient and professional administrative and clerical service to colleagues.
• Additional duties will be assigned once familiar with our systems...

Are you passionate about providing top-notch IT support and ensuring smooth client operations? Do you thrive in a dynamic environment where problem-solving and teamwork are essential? If so, we have an exciting opportunity for you!

Company Overview:

Starting in 2009, owner and CEO Joe Gregory started Grapevine MSP Technology Services in the middle of a recession with the vision to partner with small businesses to provide innovative technology solutions. Our team at Grapevine MSP has grown exponentially, with 60+ employees. We serve small to enterprise businesses throughout the Central Valley. Services include proactive IT support, infrastructure management, strategic IT consulting services, phone system solutions, 24×7 help desk services, staff augmentation, managed cloud services, cybersecurity, and more.

At Grapevine MSP, we pride ourselves on delivering exceptional IT solutions and support to businesses of all sizes. Focusing on innovation and...