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Service Coordinator

Grapevine MSP Technology Services

Bakersfield, california


Job Details

Full-time


Full Job Description

Grapevine MSP Technology Services is seeking a full-time Service Coordinator to join our team. The role involves providing exceptional customer service, enhancing customer satisfaction, and strengthening working relationships.

Responsibilities

  • Fast turnaround of customer requests
  • Contribute to a team environment by communicating effectively and coordinating with all to ensure maximum utilization.
  • Schedule internal and field technical resources within the dispatch ticketing system.
  • Handle and resolve customer concerns or issues promptly and accurately via email or phone, escalating to the Service Manager as needed.
  • Communication with customers as required. Keep customers informed of progress, notifying them of impending changes or outages.
  • Assist with escalating service requests not scheduled within agreed service level agreements.
  • Monitor technicians' schedules to ensure accurate and prompt arrival times.
  • Before missing appointment times, communicate with the technician and customer for alternative times.
  • Handle incoming phone calls related to sales opportunities, working with customers and sales representatives to handle pre- and post-sale activities.
  • Work with the procurement team to monitor product order shipments to ensure on-time delivery to customers.
  • Notify customers of shipping flow issues in advance.
  • Develop knowledge about each customer's business, requirements, and network.
  • Become familiar with training materials related to job tasks and requirements.
  • Maintain a competent understanding of our company's capabilities and goals.
  • Coordinate, analyze, and improve customer service functions to meet our and customers' goals.
  • Responsible for tracking, monitoring, utilizing, and providing reports as requested by management.

Requirements


  • Previous experience in Service Coordination/Dispatch, IT, or other related fields
  • Strong communication and interpersonal skills
  • Great attention to detail
  • Excellent organizational and coordination abilities
  • Self-Driven
  • Multitasking
  • Dependable
  • Office 365

Benefits

  • Competitive Pay
  • 401K Plan with matching pay contributions
  • Grapevine MSP offers access to low-cost, high-quality healthcare options, "Health, Dental, and Vision."
  • Vacation time
  • Paid Sick Time
  • Performance Bonuses
  • Work Anniversary Recognition
  • Equipment and Tools Provided
  • Plenty of training courses are covered if you want to advance further; Grapevine MSP offers Growth and Development Plans with Industry-Specific Training.
  • Team Events
  • Social Events.

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