Customer Success

Position Summary:

The Customer Success Team Lead will oversee a team of Customer Success Managers responsible for re-engaging small business owners who have previously taken financing through our platform. The goal is to generate revenue by offering renewed financing solutions tailored to the evolving needs of our clients. The Team Lead will coach and mentor their team to ensure they meet or exceed performance targets, maintain high customer satisfaction, and foster long-term relationships with our clients.

Requirements

Key Responsibilities:

• Team Leadership & Development:
• Lead, mentor, and motivate a team of Customer Success Managers to consistently meet or exceed revenue targets.
• Provide regular coaching, feedback, and performance reviews to support team growth and development.
• Create a positive, results-driven work environment where team...

Why Perfect Venue?

• Early Impact: Work with a lean team that moves quickly.
• Proven Product: Hundreds of paying customers and a #1 ranking on G2.
• Leadership Collaboration: Work directly with the CEO & other company leaders.

About Us 

Private events and catering can significantly increase restaurant revenue, but many restaurants are stuck using outdated, error-prone manual processes - unlike the sophisticated software employed by large chains. Perfect Venue is leveling the playing field by offering local restaurants an affordable, user-friendly, event management tool to help local restaurants compete with big chains. This is just the start, with plans to expand into a broader marketplace that includes venues and other event services (DJs, florists, etc).

Recently featured in TechCrunch,...

About the Company:

ArcSite is the premier provider of mobile sketching and drawing-based takeoff and estimate solutions. It is relied upon by designers, field salespeople, technicians, and inspectors to create exceptional drawings on both mobile devices and laptops, from anywhere, without the steep learning curve of traditional CAD applications. ArcSite helps businesses close deals immediately while saving hours each week by efficiently generating quotes and takeoff reports.

Our dynamic team is dedicated to making CAD available to more people globally. We're a team of skilled and innovative individuals, committed to revolutionizing our customers' design experiences. At ArcSite, where innovation meets customer focus, you have the opportunity to elevate your career. Join us in shaping the future of drawing.

About the Role:

ArcSite is actively seeking a talented, energetic, and highly motivated professional to become an...

The Lead, Customer Success Manager will join the expanding Customer Success team as a player/coach, serving as both a hands-on contributor and mentor a team of 4-6 Customer Success Managers. The role involves ensuring clients receive a smooth experience from onboarding to post-launch support.  

The Lead, Customer Success Manager will spend 70% of their time coaching and mentoring the team and the other 30% driving client satisfaction, continued growth and expansion opportunities. You will be working closely with other members of the Customer Success team to support your book of business and work cross functionally with other teams like Sales and Marketing to support product adoption. You will also have the opportunity to advocate for your customers and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, expansion opportunities for Sales & Partnerships, and visibility into use cases and customer health for the...

PhotoShelter is the world leader in Digital Asset Management (DAM) and content workflow solutions. Our tools help marketing and creative teams manage their visual assets in the cloud. Nearly 2,000 world class brands rely on the PhotoShelter Platform to manage, distribute and deliver creative content to their audience. Customers include Major League Baseball, the NFL, NASCAR, Delta Airlines, Wendy's, Special Olympics, FreshDirect and more.

We are seeking a seasoned Customer Success Manager (CSM) to join our Enterprise team and lead the success of our most strategic accounts in the Sports vertical. This role requires a proactive professional with a passion for building strong relationships and driving superior customer value. The ideal candidate will possess deep social media expertise, exceptional communication skills, and a commitment to exceeding client expectations - and a love of sports and sports business.

Responsibilities

...

Curenta is seeking a driven and strategic Customer Success Manager to ensure our clients maximize the value of our AI and B2B solutions. In this role, you will be responsible for building and maintaining strong client relationships, driving product adoption, and transforming satisfied customers into long-term advocates for Curenta. The ideal candidate is skilled in understanding customer needs, problem-solving, and collaborating with internal teams to enhance customer experiences. This position demands a proactive approach to customer retention and growth through data-driven insights and optimization strategies.

Requirements

Customer Success Manager Responsibilities:

• Serve as the primary point of contact for customers, ensuring a seamless onboarding process, adoption of the product, and ongoing satisfaction.
• Drive customer retention and growth by understanding the business needs of each client and proactively...

CircleLink is seeking a motivated Senior Customer Success Manger to help us tackle the $600B problem of chronic condition health in America.

This role will report directly to the CEO, have one CSM report, and have room for growth as our operations scale. This is a unique opportunity to join a mission-driven company on the road to break-even and set to grow ~50% in the second half of 2024.

Ideally, candidates will have 5+ years’ experience in healthcare roles such as customer success/service, consulting, professional services, or healthcare account management. Candidates with no healthcare experience will also be considered.

We offer competitive salary, 90% health coverage, commission, equity and an unlimited vacation policy.

Job functions:

• Lead the entire post-signature revenue function ("Customer Success")
• Manage customer on-boarding and happiness
• Management of one customer success manager, with room for growth...

Worth AI is on the lookout for a dedicated Customer Success Representative/Manager who is passionate about helping customers achieve their goals using our innovative AI solutions. As part of our dynamic team, you will be instrumental in driving customer satisfaction and long-term success by fostering relationships and ensuring customers gain maximum value from our products.

Your role will involve onboarding new clients, understanding their unique needs, and providing tailored support to enhance their experience. You will act as a strategic partner, helping clients navigate our platform effectively and instilling confidence in our technology.

Join us at Worth AI as we reshape the landscape of decision-making powered by AI, and become a key player in our commitment to delivering exceptional customer experiences.

Responsibilities

• Onboard new customers and provide training to ensure they are equipped to use our AI solutions effectively.
• Build...

Join us at Seeq as we elevate our customer experience with a pivotal Customer Success Manager position, reporting to our Director of Revenue Operations. As the Customer Success Manager, you are a proactive and hands-on leader who is a trusted advisor to our customer success team and leaders. You are dedicated to optimizing the customer success functions through process, analysis, and tools to reach our customer revenue objectives. 

You will be responsible for building strong relationships with other functional departments to influence decisions, identifying opportunities for business efficiencies (productivity improvement, use cases for technology/automation, process optimization), developing analytical views/dashboards to drive decision-making, and supporting the development as well as tracking against our financial budget. Ultimately, you will help drive business transformation and operational excellence in designing a world-class customer success model and...

FlowX is a leading provider of AI-powered application modernization solutions, dedicated to expediting the digital transformation journey for global financial institutions. Through its innovative solutions, clients realize swift ROI, substantial cost savings, and unlock new revenue opportunities. Recently, FlowX secured the largest Series A funding round for enterprise software over the past two years.

Mission

FlowX.ai is seeking a Customer Success Manager to to own client relationships and drive long-term partnerships with our customers c-suite.

As a Customer Success Manager, your goal is to be a strategic consultant for our enterprise clients, particularly in the financial services sector, and help them leverage FlowX.ai to successfully build modern digital platforms swiftly and efficiently, and accelerate modernization of their systems and infrastructure. You are responsible for driving account strategy, leading revenue generation through both...

We seek a proactive and visionary Customer Success Manager with experience working in the restaurant arena to establish and lead our Customer Success department. This role is pivotal in enhancing customer experience, driving product adoption, and ensuring our clients achieve their desired outcomes. The ideal candidate will have a strong background in customer success, project management, and team building, with a passion for fostering lasting customer relationships.

If you are passionate about creating exceptional customer experiences and are excited about the opportunity to build a Customer Success department from the ground up, we’d love to hear from you!

Key Responsibilities:

1. Department Setup:
• Develop and implement the vision, strategy, and objectives for the Customer Success department.
• Create scalable processes and best practices for onboarding, engagement, and retention.
• Collaborate with...

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

• Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.
• Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve
• Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses...

Job Overview:

Curenta is seeking a driven and strategic Customer Success Manager to ensure our clients maximize the value of our AI and B2B solutions. In this role, you will be responsible for building and maintaining strong client relationships, driving product adoption, and transforming satisfied customers into long-term advocates for Curenta. The ideal candidate is skilled in understanding customer needs, problem-solving, and collaborating with internal teams to enhance customer experiences. This position demands a proactive approach to customer retention and growth through data-driven insights and optimization strategies.

Customer Success Manager Responsibilities:

• Serve as the primary point of contact for customers, ensuring a seamless onboarding process, adoption of the product, and ongoing satisfaction.
• Drive customer retention and growth by understanding the business needs of...

Sales Professional – Needed To Box Out Competitors

The Sales Professional we need is a natural-born closer who lives for the thrill of the hunt, impacting lives, and making serious bank. If you seek the freedom to obliterate your business goals, never step away from challenge, and are done working with a leadership team that’s holding you back, then you’ve come to the right place. If you’re a people magnet and use your gift of persuasion to optimize your network- then keep reading. You’re going to love it at Jake’s Finer Foods.

Our next Customer Success Representative will enjoy the luxury of warm leads that funnel through our website or through our inside sales support team. That said, the hard charger we’re seeking doesn’t sit around waiting for the phone to ring or inbox to ding. They know to make serious money, they gotta have a hit list and get after it. Prioritizing opportunities and juggling dozens of touchpoints at once...

Who We Are

Titan Cloud is a market-leading provider of Fuel Asset Optimization, which helps the world’s largest and most complex

convenience stores, fleets and their suppliers reduce compliance risk, drastically decrease overall asset maintenance

costs, and increase revenue and overall fuel yield. For our customers, we are the enterprise software platform and

system of record that ties together their environment, fuel, store operations and maintenance departments. Our

customers save millions a year from reducing lost sales, improving customer experience, mitigating fuel loss, reducing

excessive maintenance bills, and reducing environmental reserves and fines.

Our Mission Statement

We connect people, equipment, and facilities to maximize the operational efficiency and minimize the environmental

impact of every fueling facility in the world.

About the Role

As a...

Are you a driven and experienced Call Center Manager looking to advance your career?  

If so, Kooner Fleet Management Solutions wants you to join our growing team! The Call Center & Customer Success Manager will be responsible for overseeing our call center and customer support operations. If you are a tactical leader with a passion for customer service in the transportation industry, we invite you to join our dynamic team and contribute to our ongoing commitment to excellence.

Why Kooner Fleet Management Solutions? 

With over 8 years of experience in the industry, Kooner Fleet Management Solutions is recognized as one of the leading providers of truck maintenance and emergency repair services in the United States. Our commitment to providing efficient and reliable truck maintenance and repair services ensures that our clients' trucks and trailers remain in top condition, allowing them to operate safely...

The Jr Customer Success Manager, or JrCSM, is an basis position in our CSM Team for Sales & Marketing. Working closely with our Sales Account Executives (AEs), this role is the main point of contact for our customers throughout the customer life cycle. Building and maintaining long-term relationships with our customers, the JrCSM acts as a liaison between our customers and various departments within our company. The JrCSM assists their AEs in generating, monitoring, and closing potential sales leads as well as processing sales orders.

In addition, the JrCSM is a direct support for the Sales Operations Manager (SOM), tackling administrative tasks for Sales and Marketing as needed and requested by the SOM, including Social Media and Customer Outreach initiatives. This supports the continuous forward movement of the team, as well as boosting the JrCSM’s continued growth and knowledge gain of the inner workings of ETS Sales &...

At Sama, we're more than just a fast-growing, technology-driven coaching company. We're totally driven by our vision to elevate employee engagement to make the world a better place. Our mission is to create the optimal platform for every employee to unlock their potential.

Today, we're tackling the $8.8 trillion employee engagement challenge head-on by providing accessible professional coaching to every employee via our app. Our evidence shows that when professional coaching is democratized, employees feel fulfilled and empowered, leading to more productive, agile companies that can retain their best people.

We're seeking a dynamic individual from an HR background to step into the pivotal role of Customer Success Director to build a world-class Customer Success Program that ensures we delight each customer as best we can.

Our ideal candidate is not only incredibly talented at building long-lasting relationships but is also deeply passionate about...

TetraScience is the Scientific Data and AI Cloud company with a mission to radically improve and extend human life. TetraScience combines the world's only open, purpose-built, and collaborative scientific data and AI cloud with deep scientific expertise across the value chain to accelerate and improve scientific outcomes. TetraScience is catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which it brings to life in a growing suite of next generation lab data management products, scientific use cases, and AI-based outcomes.

Our core values, defined and embodied by Tetra Leadership, are designed to guide our behaviors, actions, and decisions such that we operate as one. We are looking to add individuals to our team that demonstrate and also embody the following values:

• Transparency and Context- We execute on our ambitious mission by starting with radical data transparency and business context. We openly and...

Vitally is looking for a Customer Success Manager to join our Customer Success team. As a CSM, you'll use your people and communication skills (alongside our own product, of course 😉) to guide our customers towards success, from implementation through adoption. From helping new customers implement the product to proactively resolving issues with long standing customers, you'll get a variety of experiences in all things post-sales here.

Requirements

• Ability to juggle multiple complex projects, and consistently deliver high quality work internally at Vitally, and externally for their customers.
• Proactively creates insights from customer’s data, and coaches customers to make sense of their own data.
• Sees potential issues and barriers to success months before they become issues, and is able to put together a plan to proactively solve with minimal escalations.
• Collaborate with CS teams to proactively seeks out...

You in The Role and on The Team:  In this role you are a highly motivated Delivery Manager from a Consulting firm who is interested in helping our startup excel.  As a Delivery Manager, you will play a critical role in shaping the future of our warehouse automation solutions delivery and support to customers.  You have the ability to dive deep into the warehousing industry and support building relationships across clients and prospects. 

A Day in the Life

• Managing all current and future implementations of current and future clients. 
• Use project management methods to organize the work and the team to make progress
• Lead the team by facilitating delivery of daily and weekly goals
• Capturing detailed customer requirements
• Interface closely with Engineering to create estimates
• Negotiate with existing customers.
• Define change requests to improve...

PredictHQ is the pioneer in Predictive Demand Intelligence, strengthening AI-powered demand planning by eliminating business blind spots caused by demand volatility related to external events. PredictHQ empowers businesses to master predictability so they can optimize inventory, staffing, pricing, and marketing to capitalize on real-time local events. PredictHQ’s unique combination of forecast-grade event data, superior AI models, and agile infrastructure fuels smarter business decisions by going beyond WHAT local events are happening to help business leaders predict the unpredictable: WHY each event matters to them. 

We cover every major event category, from conferences and concerts to unscheduled events such as extreme weather or airport delays. PredictHQ utilizes advanced artificial intelligence techniques to extract actionable insights from vast amounts of event data. Through machine learning, the platform automatically identifies relevant events from diverse sources and...

Location: Remote
Department: Customer Success
Reports To: Director of Client Growth
FLSA Status: Exempt

Job Summary:

We are seeking a motivated and experienced Customer Success Manager with a strong background in neurology to join our dynamic startup team. This role will focus on building strong relationships with clients in the neurology field, ensuring they derive maximum value from our products and services. The ideal candidate will have a data-driven approach, experience in client management, and the ability to thrive in a remote startup environment with minimal oversight.

Requirements

Key Responsibilities:

• Develop and maintain strong relationships with clients in the neurology sector, ensuring their needs are met and expectations are exceeded.
• Serve as the primary...

Jirav is the leading financial planning and forecasting solution for Accounting, CFO Advisory, and SMBs, empowering businesses to turn insights into action with dashboards, reports, and AI and driver-based budgeting and forecasting. As the preferred solution provider of CPA.com, Jirav enables over 3,000 businesses to optimize forecasts for expenses, revenue, and profits to achieve sustainable growth.

Working at Jirav allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture based on our core values: make the future simpler, let your geek flag fly, bring the Jirav sparkle, use speed as the ultimate weapon, listen and care, and bring your magic to the Tower (a group of Giraffes and how we refer to our internal team). We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

The Biz team...

At ReversingLabs, we are providing the world’s largest threat intelligence repository to protect software development and power advanced security solutions, keeping the most advanced cybersecurity organizations and Fortune 500 enterprises informed and ahead of the threats. Our software supply chain security and threat intelligence solutions have become essential to advancing enterprise cybersecurity maturity globally.

Notable breaches such as SolarWinds, CircleCI and 3CX have elevated software supply chain security as a top initiative across every organization developing or purchasing software. Only ReversingLabs delivers the software package analysis speed and intelligence needed to protect against this critical area of risk.

Our vision is clear. Arming every company with end-to-end insights to ensure development releases securely, IT purchases safely, and the SOC can effectively detect, isolate and respond. We are seeking extraordinary talent for this game changing...

We’re looking for a Customer Success Manager (CSM) to manage and grow our Scaled SMB customer base. As a CSM, you will be responsible for building strong relationships with our customers and driving successful outcomes at scale. You will work to ensure customer satisfaction, retention, and expansion, utilizing digital Customer Success (CS) methodologies to efficiently manage a large portfolio of accounts.

This is a great opportunity for someone who thrives in fast-paced environments and has experience managing large books of business using scalable and digital-first strategies.

Responsibilities:

• Manage and scale a large portfolio of SMB customers to ensure their success with ActivTrak products and services.
• Leverage digital customer success methodologies to deliver proactive and automated support, including customer onboarding, product adoption, and usage optimization.
• Be the main point of contact for...

Exemplar Global is seeking a proactive Customer Success Specialist / Live Chat Support to join our remote team. In this dynamic role, you will be the first point of contact for our valued customers, providing timely assistance and resolving inquiries through live chat. Your primary objective will be to enhance customer satisfaction by ensuring prompt responses and delivering quality support that aligns with our company values. You will work closely with cross-functional teams to continuously improve our service offerings and ensure our customers have a seamless experience. Your passion for customer success and ability to communicate effectively will help build long-lasting relationships with our clients, making you an integral part of our mission to deliver excellence.

Responsibilities

• Engage with customers through live chat, addressing inquiries and providing product support.
• Maintain a high level of professionalism and empathy in all customer...

About Us

Cynch is a fast-growing, AI startup on a mission to empower small businesses.  We combine reasoning, machine learning, and generative AI to help business owners make better financial decisions. We are a team of experienced AI scientists, engineers, and operators passionate about the financial well-being of individuals and businesses, and we look for people who share that passion.

About the Job

At Cynch, our customer success associates are called, Client Advocates. They are the primary point of contact for our clients and are responsible for the client experience.

As the Lead Client Advocate, you will be responsible for a team of Client Advocates. You will be a player/coach, both managing the team and acting as a primary point of contact for a select group of clients. You will ensure the firm delivers an exceptional client experience by collaborating with operations, product, and engineering to...