Customer Success

About Unifize:

At Unifize, we’re building a SaaS platform that revolutionizes process efficiency for product development, quality, and operations teams in ISO and FDA-regulated companies, especially in the medical device, aerospace, automotive, food processing, and engineering industries.

Unifize products (QMS, PLM, etc) are built on a no-code configuration platform that helps customers map their ideal workflows instead of using a one-size-fits-all solution.

By integrating communication, data, documents, and workflows into a single source of truth, we help our customers deliver better products on time, on budget, and with reduced risk. 

For additional insights:

• Case studies and testimonials from customers, who talk extensively about their transformational experiences using Unifize. 
• Medical device landing page, which explains how the Unifize platform solves problems for a specific industry...

Real Soft Inc is seeking a dedicated and passionate Customer Success Manager to join our dynamic team in the Management Consulting industry. In this role, you will be the voice of the customer and play a crucial part in ensuring that our clients achieve their desired outcomes through our consulting services. You will work closely with both our clients and internal teams to develop strong relationships, understand client needs, and deliver exceptional service. By leveraging your expertise, you will proactively identify opportunities for growth and improvement, helping our clients navigate their challenges while maximizing the value they receive from our solutions. You will not only act as a trusted advisor but also gather insights to enhance our offerings, ensuring we continuously adapt to the evolving requirements of our clientele. If you are a results-oriented individual with a strong background in customer success and a passion for helping others succeed, we want to hear from...

Worth AI is on the lookout for a dedicated Customer Success Representative/Manager who is passionate about helping customers achieve their goals using our innovative AI solutions. As part of our dynamic team, you will be instrumental in driving customer satisfaction and long-term success by fostering relationships and ensuring customers gain maximum value from our products.

Your role will involve onboarding new clients, understanding their unique needs, and providing tailored support to enhance their experience. You will act as a strategic partner, helping clients navigate our platform effectively and instilling confidence in our technology.

Join us at Worth AI as we reshape the landscape of decision-making powered by AI, and become a key player in our commitment to delivering exceptional customer experiences.

Responsibilities

• Onboard new customers and provide training to ensure they are equipped to use our AI solutions effectively.
• Build...

Salary Range: $100,000.00 - $130,000.00 per year base salary (which is dependent on a variety of factors including relevant experience, geographic location, business needs, and market demand).

Who We Are:

Persado provides the only Motivation AI platform that generates personalized communications at scale, inspiring each individual to engage and act. Many of the world’s largest brands, including Ally Bank, Coach, Dropbox, Kate Spade, JP Morgan Chase, Marks & Spencer, and Verizon, rely on Persado to engage customers across their journey, from acquisition communications to online cart conversion. Persado’s Generative AI for the enterprise is trained on more than 100 billion digital business language impressions across industries, enabling marketers to motivate customers and drive significant business value. Persado has been recognized by CB Insights as the top Leader for Generative AI Text Content Generation.

As an employer,...

Team Lead, Customer Success

Who is Eleos Health?

Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, 

We want to give clinicians the support they need to do the important work only they can do.

What is this opportunity?

We are seeking a motivated and experienced Customer Success Team Lead to oversee our growing Customer Success team. As a player-coach in this role, you will be responsible for overseeing a book of key strategic accounts, and leading team members, providing guidance, and fostering a collaborative environment. The ideal candidate will...

mParticle by Rokt is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more relevant and adaptive experiences is more important than ever. In January 2025 mParticle merged with Rokt and became mParticle by Rokt. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions, connecting 400 million customers across the world’s leading companies.

We are Rokt, a hyper-growth ecommerce leader. We enable companies to increase value by unlocking real-time relevancy in the moment that matters most,...

Position Summary:

The Director of Customer Success will lead a dynamic team of Customer Success Managers (CSMs) dedicated to ensuring customer satisfaction, retention, and growth for the Echo360 Learning Transformation Platform. This role is instrumental in guiding corporate clients, including Fortune 500 companies, to fully adopt and realize the value of Echo360’s solutions, aligning with their corporate Learning and Development (L&D) goals. The Director will design and implement strategies to enhance customer onboarding, engagement, and renewals, leveraging expertise in Corporate L&D practices, SCORM compliance, and HRIS and LMS integrations with platforms like Workday and Cornerstone.

This role demands a strategic leader with a proven track record in customer success, capable of building and mentoring a high-performing team while driving customer outcomes. Core responsibilities include leading scalable initiatives to optimize product adoption...

mParticle by Rokt is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more relevant and adaptive experiences is more important than ever. In January 2025 mParticle merged with Rokt and became mParticle by Rokt. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions, connecting 400 million customers across the world’s leading companies.

We are Rokt, a hyper-growth ecommerce leader. We enable companies to increase value by unlocking real-time relevancy in the moment that matters most,...

What you will love about Sidetrade and why you should be working here:

Are you interested in joining a fast-growing international company that is a leader in its market? Are you ready to tackle stimulating challenges targeting large enterprises? Passionate about Technology and Global Organizations?

Come and join us! Sidetrade is a global SaaS provider recognized as a Leader by Gartner in its Magic Quadrant. https://go.sidetrade.com/GartnerMagicQuadrant22.html .

You will become a part of a dynamic and collaborative environment, with a customer-focused culture of innovation. You will take an agile approach to high-potential sales in the business field. The role of Customer Success Manager - Digital Engagement at Sidetrade offers an ideal career path for individuals seeking high earning potential and professional growth.

Requirements

As a Customer Success Manager - Digital Engagement, you’ll be...

What you will love about Sidetrade and why you should be working here:

Are you interested in joining a fast-growing international company that is a leader in its market? Are you ready to tackle stimulating challenges targeting large enterprises? Passionate about Technology and Global Organizations?

Come and join us! Sidetrade is a global SaaS provider recognized as a Leader by Gartner in its Magic Quadrant. https://go.sidetrade.com/GartnerMagicQuadrant22.html .

You will become a part of a dynamic and collaborative environment, with a customer-focused culture of innovation. You will take an agile approach to high-potential sales in the business field. The role of Customer Success Manager at Sidetrade offers an ideal career path for individuals seeking high earning potential and professional growth.

Requirements

As a Customer Success Manager, you’ll be in charge of a portfolio of our...

The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to support our smallest school districts across the country contributing to a collaborative team of CSMs.

Your Responsibilities will include...

• Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts.
• Onboard new districts by leading their project kickoff, data integration, and training sessions. 
• Assess usage, engagement, and outcome data to determine health and action needed at each of your districts. 
• Build and maintain director and executive level relationships at each of your districts. 
• Facilitate renewal process (quote, verbal approval, signature) for your districts. 
• Provide well-structured...

The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to support our smaller school districts across the country. This will involve high levels of using data to drive strategy, project management and organization.

Your Responsibilities will include...

• Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts.
• Onboard new districts by leading their project kickoff, data integration, and training sessions. 
• Assess usage, engagement, and outcome data to determine health and action needed at each of your districts. 
• Build and maintain director and executive level relationships at each of your districts. 
• Facilitate renewal process (quote, verbal approval, signature) for...

The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to lead our larger, more complex district implementations.

Your Responsibilities will include...

• Meet onboarding, usage, and renewal targets for your portfolio of districts.
• Onboard new districts by leading their project kickoff, data integration, and training sessions. 
• Assess usage, engagement, and outcome data to determine health and action needed at each of your districts. 
• Build and maintain director and executive level relationships at each of your districts. 
• Facilitate renewal process (quote, verbal approval, signature) for your districts. 
• Provide well-structured customer feedback to our Product Team, collected during the various customer...

We’re looking for a Customer Success Manager (CSM) to manage and grow our MME customer base. As a CSM, you will be responsible for building strong relationships with our customers and driving successful outcomes at scale. You will work to ensure customer satisfaction, retention, and expansion, utilizing digital Customer Success (CS) methodologies to efficiently manage a large portfolio of accounts.

This is a great opportunity for someone who thrives in fast-paced environments and has experience managing large books of business using scalable and digital-first strategies.

Responsibilities:

• Manage and scale a large portfolio of MME customers to ensure their success with ActivTrak products and services.
• Leverage digital customer success methodologies to deliver proactive and automated support, including customer onboarding, product adoption, and usage optimization.
• Be the main point of contact for customer...

This Is No Ordinary Role. This Is No Ordinary Love.

This is for the bold, the creative, the unconventional. It’s for someone who knows customer success isn’t just about satisfaction—it’s about outcomes, innovation, and building lasting partnerships.

What if YOU could transform how customer success is defined, making it smarter, faster, and more impactful? What if you could rewrite the playbook for success in B2B SaaS, harnessing the power of AI and a customer-centric vision to deliver measurable value?

If you’ve ever thought, “There’s a better way to do this,” this is your opportunity to prove it.

About Us

Expedite Commerce is a Salesforce-native Lead-to-Cash SaaS platform delivering advanced Digital Engagement, CPQ, CLM, eCommerce, and Subscription Billing solutions. We are leveraging an AI-first approach to transform customer experience and productivity. As a Salesforce OEM partner, with a disruptive AI...

About Auror

At Auror, we’re empowering the retail industry to reduce theft and Organized Retail Crime, a $150 billion problem globally. It’s high volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand, we’re working with some of the best and largest retailers in the world across Australasia, North America, and the UK.

Auror connects people with intelligence to reduce crime. As a company, we’ve built a high-performing, positive culture with a focus on providing an inclusive environment for a diverse team. If you’re excited about reducing crime and building safer communities, for everyone, then we want you on our team.

The Role

We are looking for a Customer Success Associate to support our retail and police community across the US. Your primary responsibility is to ensure our users are supported and set up for success, resulting...

Why Thanks?

Joining Thanks means becoming part of a global-from-day-one, well-funded startup tackling one of advertising’s biggest challenges: ad fatigue. We’re redefining ad experiences with industry-leading engagement that not only captivate but also delight and reward consumers.

About the Role

Thanks is seeking an experienced Senior Client Success Manager with experience in the digital advertising space, to join our team and play a pivotal role in ensuring our strategic accounts achieve maximum value from their partnerships with us.

In this key position, you will act as the primary point of contact for our mid-market and enterprise clients, delivering exceptional service to support and drive growth.

We are ideally looking for someone who can deeply understand our partners and their business goals, and is comfortable working with Product & Engineering teams on innovative...

As a Customer Success Specialist you will play a pivotal role in ensuring our clients achieve success and maximize their utilization of the Opal platform. You will be responsible for nurturing strong client relationships, understanding their goals, and guiding them towards realizing value from our solutions.

About You

You are a customer-centric professional with a passion for technology and a knack for problem-solving. You thrive in a collaborative environment and are dedicated to helping customers achieve their desired outcomes through strategic guidance and support.

About Opal

Opal is the platform where marketing comes together! Opal combines a visual calendar, project management capabilities, and a content platform - all tailored to what marketers and communicators need. Visit workwithopal.com to learn why Opal is trusted by leading brands including Target, Starbucks, General Motors, and many...

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 7,500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

Senior living is deeply under-penetrated with software, and ECP is one of the industry's largest and fastest-growing software companies. Our mission is to build world-class software that improves the quality of life for seniors and improves clinical, business, compliance, and operational performance for our customers.

We are looking for someone to join our team who thrives in a fast-paced, high-growth, and high-performance culture to own the relationships and success of our largest customers. Driving retention, expansion, and advocacy. Someone who is a relationship builder and understands the importance of working both...

As a Customer Success Manager at ImPACT Applications, your primary responsibility is to ensure the satisfaction, adoption, and retention of our school and sports accounts. By efficiently leveraging our various technology platforms and nurturing customer relationships, you’ll play a pivotal role in driving customer success. This individual will play a critical role in expanding ImPACT Application’s reach and ensuring more athletes and patients worldwide safely recover from mild traumatic brain injuries.

In this role you will get to:

• Begin your career in Customer Success.  This role is considered an entry-level Customer Success position.
• Manage a high volume of school and sports accounts with support through digital automated campaigns and data analysis.
• Maximize customer retention and satisfaction by proactively engaging customers, while addressing any issues or concerns.
• Conduct regular check-ins and...

DemandBridge is a leading software provider that offers innovative and scalable solutions to distributors, suppliers, and other businesses operating in the print and promo marketing industry. Our goal is to empower companies of all sizes by streamlining their operations and driving growth. With over 5,000 power users, 10,000 storefronts, and hundreds of thousands of access users spanning various industries, including retail, consumer goods, healthcare, financial services, energy, and non-profit sectors, DemandBridge delivers technology solutions tailored to address unique business challenges. Our platforms seamlessly integrate powerful eCommerce, sourcing, logistics management, invoicing/accounting, and inventory management capabilities with industry-leading multi-channel brand management portals.

The Customer Success Manager is responsible for building strong relationships with customers to ensure they achieve success using our products and services. The CSM will...

We are looking to bring in our team a Customer Success Manager - a gritty, detail-oriented, and client-obsessed team player, who will drive our growth and thrive in an innovative environment!

Your background in e-commerce or digital marketing client-facing roles showcases your deep understanding of our industry, while your empathy and curiosity about helping merchants highlight your ability to connect with both team members and leaders on a profound level, ranging from e-commerce managers to the C-suite.

This role is a full-time remote position with occasional in-person meetups and events.

We are looking for a Client Success Manager specifically with these requirements:

• You have a minimum of 5 years of client management experience within the e-commerce DTC Agency sector, with proven success managing clients across SEO, paid, and owned media experiences.
• You have strong...

Who We Are

Titan Cloud is a market-leading provider of Fuel Asset Optimization, which helps the world’s largest and most complex convenience stores, fleets and their suppliers reduce compliance risk, drastically decrease overall asset maintenance costs, and increase revenue and overall fuel yield. For our customers, we are the enterprise software platform and system of record that ties together their environment, fuel, store operations and maintenance departments. Our customers save millions a year from reducing lost sales, improving customer experience, mitigating fuel loss, reducing excessive maintenance bills, and reducing environmental reserves and fines.

Our Mission Statement

We connect people, equipment, and facilities to maximize the operational efficiency and minimize the environmental impact of every fueling facility in the world.

About the Role

As a Senior Customer Success...

Who We Are

Open Up Resources is a publisher of high-quality open educational resources in core content areas, with a vision of providing teachers with the tools to engage students in liberating educational experiences.

Open Up Resources’ portfolio seeks to include the highest-quality, standards-aligned PK-12 curricula, with validation from respected third-party entities, evidence of efficacy, effective supports for multilingual learners, inclusive strategies for students with exceptionalities, embedded culturally relevant pedagogy, and professional learning that is inclusive and culturally considerate.

We are transforming instructional materials through our commitment to classroom equity. This intentional commitment infuses every program, partnership, and practice. Our desire is that Open Up Resources' curricula catalyzes equitable classroom norms, structures, practices, and policies in education and society.

The Role

Our...

Leonardo247 is a fast growing SaaS company that is improving business performance by automating and streamlining operations for individuals and teams in the real estate industry.

Reporting directly to our COO, the Head of Customer Experience at Leonardo247 will be at the helm of our Customer Success Team. This role involves building, scaling, and leading our Help Desk, Implementation, and Account Management teams ensuring our clients fully realize the value of our software solutions. Given Leonardo247’s subscription-based business model, the VP of Customer Success is essential to our long-term growth and customer retention.

Responsibilities

• Build and scale a comprehensive customer strategy that focuses on high value realization, retention, and growth. You’ll report and optimize KPIs: TTV, Customer Health, GRR, & NRR.
• Coach and develop ICs and Managers to ensure high performance and retention.
• Manage,...

Senior Customer Success Manager

Location: New York, Hybrid

We’re seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria’s Customer Data and Experience Platform to deliver amazing experiences for their customers.

Who are we?

Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey.

Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and...