Customer Success

Preference for a California/PST based candidate

Join our team as the founding Customer Success Manager to drive customer satisfaction and adoption of our product. You’ll act as the primary contact for customers, resolving technical challenges, guiding them to achieve their goals, and collaborating with internal teams for a seamless experience.

Responsibilities

• Build relationships with customers and conduct regular reviews.
• Train customers on product usage and new features.
• Address technical issues and manage escalations.
• Advocate for customer needs and contribute to workshops.
• Partner with the Sales team to expand usage.

Requirements

Required:

• 4+ years in a technical customer-facing role.
• Strong understanding of networking, protocols, and data formats. (JSON, CSV, SQL/NoSQL, etc.)
• Familiarity with endpoint security, cloud...

Who We Are 

Claritas Rx started with a simple vision: to tangibly improve how biopharmaceutical manufacturers understand their specialty product performance in the marketplace.  Since then, Claritas Rx has grown from a small channel data consultancy to become a pioneer in patient-level data integration and analytics for the biopharmaceutical industry. Today, our customers range from small biotechnology companies launching their first specialty product to large global manufacturers with a strong portfolio of specialty products. 

The Position

Every day, Life Science companies use Claritas Rx solutions to improve and enhance the treatment journey for patients dealing with rare diseases. We have built a strong customer team of domain experts that can help scale a premier channel management solution.

At Claritas Rx, Customer Success Managers own the customer relationship and are responsible for the...

About Us

Food waste is a $1 trillion problem – costing the world over 1% of global GDP. We’re dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology.

Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through internet of things tools in the kitchen. We have worked with hundreds of sites and are operating in over 70 countries around the world supported by our offices in London, Dubai, Singapore, Cluj-Napoca (Romania) and Chicago. We are a rapidly growing company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others.

Winnow’s clients on average reduce waste by over 50%...

We are musicians, athletes, coaches and teachers who truly believe in our mission to help people achieve their best. Our software platforms connect performers, instructors and creators enabling them to publish, teach and train using the principles of deliberate practice.

You may know us as TrainingPeaks, MakeMusic, TrainHeroic and Alfred Music. All these brands are under the Peaksware umbrella. TrainingPeaks develops software for coaches and athletes to track, analyze and plan endurance training. TrainHeroic develops software solutions for the strength and conditioning needs of coaches and athletes. MakeMusic develops software to transform how music is composed, taught, learned and performed. Alfred Music creates and publishes educational music to help teachers, students, professionals and hobbyists experience the joy of making music.

Peaksware has been featured in BuiltInColorado’s Top 100 Companies list since 2017 and our brands have been recognized in Outside...

We are musicians, athletes, coaches and teachers who truly believe in our mission to help people achieve their best. Our software platforms connect performers, instructors and creators enabling them to publish, teach and train using the principles of deliberate practice.

You may know us as TrainingPeaks, MakeMusic, TrainHeroic and Alfred Music. All these brands are under the Peaksware umbrella. TrainingPeaks develops software for coaches and athletes to track, analyze and plan endurance training. TrainHeroic develops software solutions for the strength and conditioning needs of coaches and athletes. MakeMusic develops software to transform how music is composed, taught, learned and performed. Alfred Music creates and publishes educational music to help teachers, students, professionals and hobbyists experience the joy of making music.

Peaksware has been featured in BuiltInColorado’s Top 100 Companies list since 2017 and our brands have been recognized in Outside...

About Cognigy

Cognigy, a market leader in Conversational AI, Powers Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. Our low code Conversational AI platform, enhanced with Generative AI, offers next-gen customer service with solutions like Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy gives enterprises all they need to deliver always-on, personalized experiences at scale on voice and chat, on any channel.

Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy - our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each...

Athelon, LLC is a strategic consulting firm established in 2007, focusing primarily on the energy/utilities infrastructure, real estate, and financial services sectors. As we continue to expand our footprint in these dynamic industries, we are looking for a dedicated Customer Success Consultant to join our team. This role is crucial in helping us maintain strong relationships with our clients, ensuring they achieve their desired outcomes while utilizing our consulting services. The Customer Success Consultant will be at the forefront of our efforts to enhance client retention, adoption, and satisfaction. You will engage directly with clients post-implementation to provide ongoing support and guidance, helping them derive the maximum value from our services. This position requires a blend of strategic thinking and hands-on problem-solving capabilities, as you will work closely with various stakeholders to identify challenges, propose solutions, and track the effectiveness of the...

At Kixie, we're revolutionizing how sales teams connect with their customers through cutting-edge voice and SMS technology. By integrating seamlessly with leading CRMs, we empower sales and support teams to work smarter, communicate better, and achieve more - all in less time. 

Behind our cutting-edge product are the individuals who drive it forward. Ambition, Community, Teamwork, and Transparency — these are the core values that define us at Kixie. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member’s contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to be part of one of the fastest-growing B2B startups, then Kixie is where you belong!

Currently we are looking to hire a Customer Success Manager to join our team! This is a great opportunity to work at a healthy, growing tech startup and hone valuable...

Company Overview: Agilis is a fast-growing software company transforming the chemical industry with cutting-edge digital customer engagement solutions. Designed for the unique needs of chemical producers and distributors, our platform offers tools like Product Information Management (PIM) systems, digital catalogs, customer portals, and e-commerce solutions to streamline sales processes, automate transactions, and integrate seamlessly with ERP/CRM systems.

By enhancing operational efficiency and customer experiences, Agilis drives sales growth, builds customer loyalty, and safeguards brand integrity. Our scalable, quick-to-implement solutions leverage advanced technology, data science, and AI to help companies establish a strong online presence, generate leads, and accelerate business growth.

Position Overview: We seek an experienced and team-oriented Customer Success / Project Manager to join our growing team. This role is critical to ensuring our Customer’s success...

The House of Mercier is thrilled to offer an exciting opportunity for a Customer Success Associate to join our remote team. In this vital role, you will be the cornerstone of our customer experience, assisting clients in maximizing the value of our exceptional products and services from the comfort of your home. Your primary objective will be to build enduring relationships with our customers, providing unparalleled support and guidance throughout their journey with us. If you're passionate about customer success and enjoy working in a dynamic and flexible environment, we want to hear from you!

Responsibilities

• Serve as the main point of contact for customers through phone, email, and chat platforms.
• Assist customers in understanding and benefiting from our range of products.
• Proactively manage customer accounts to ensure satisfaction and retention.
• Gather, analyze, and act on customer feedback to help improve services and product...

We are looking for a Customer Success Manager for the North America region.

Experience: Mid-Level

Position: 3+ experience in Finance / Business Valuation OR Customer Service/Customer Success

Availability: Full-time (40 hours weekly)

Job Function: Customer Success Manager

Location: Remote

Company Description: Valutico is a B2B FinTech player internationally operating a valuation platform that empowers financial services providers and valuation practitioners with data-driven tools to conduct their analyses more efficiently.

What are we looking for: A Customer Success Manager (CSM) for North America region to join our international team

Responsibilities:

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying...

Who We Are

Prominence is an award-winning data enablement firm revolutionizing healthcare. We empower healthcare organizations to unlock the full potential of their data, driving improvements in patient care, operational efficiency, and financial outcomes. Celebrated with two Best in KLAS awards and honored with over 30 Best Places to Work accolades, we are proud of our innovative culture and exceptional team. If you’re passionate about making healthcare smarter and eager to tackle the industry’s most critical challenges, Prominence is where your talents will not only thrive but also shape the future of healthcare.

Your Role

Make a profound impact on our customers’ success and our company’s growth. As a Customer Success Executive, you will be the driving force behind customer satisfaction and post-sale revenue expansion. You’ll navigate the complexities of project delivery, build and manage influential relationships with...

As a Customer Success Lead, you’ll be the driving force behind turning Sydnee trial users into raving fans and long-term subscribers.

Sydnee is a client portal SAAS service owned by Birch River. We have recently found PMF with our small outbound efforts over the past year as we developed it. We're now looking to invest into the platform starting with a passionate success manager wanting to help us build.

You'll manage the customer journey from onboarding to renewal, with a focus on demonstrating the value of Sydnee, providing light sales support, and ensuring clients achieve their goals.

A sharp product sense is important — someone who can anticipate client needs, identify gaps, and communicate insights that improve the product experience.

We are looking for someone who is not only excited to implement these systems but also passionate about helping build them. This role offers significant freedom to innovate, and we’re seeking a...

About Zone & Co.

Zone & Co is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes. Our rapidly growing portfolio of solutions is built on the oracle NetSuite platform (the leading cloud-based ERP software platform) and offers advanced automation and integration solutions to a wide spectrum of business-critical functions, including complex billing & revenue recognition, to off-the-shelf advanced reporting, Payroll, AP automation, payments, reconciliations, approvals and more. 

Zone helps over 3,000 companies worldwide work smarter, faster and more securely, whilst maximizing platform value. We do this with a growing innovation-minded team of over two hundred folks, based across North America, Europe and Asia Pacific. 

Our journey has only just begun and we are excited to welcome talented individuals looking to grow alongside us. If this sounds...

About Stadium

Stadium is a global group gifting, swag, rewards and recognition platform. Through Stadium, companies are able to leverage our easy-to-use platform to provide gifts and rewards to groups of 5-20,000. Our unique edge is in being an all-in-one global solution that allows senders to curate specific gifts for their audience or give the power of choice to their recipients. 

We’re a product-first ambitious team that’s obsessed with a united vision for taking our business to new heights. From our founding in 2014 as a solid New York City-based corporate lunch service, to our pandemic-era pivot that altered the company trajectory, Stadium has grown tremendously due to our agile team and ability to pioneer new product solutions as we do it. While our business has continually evolved over the years, our purpose has remained constant: to strengthen the bond between companies, their employees and their customers. 

About...