Customer Success Leader

VOZE is on a mission to create software that sales reps love to use. We’re committed to transforming how blue-collar industries engage with technology, offering AI-driven solutions tailored to the nuances of in-person sales and hands-on work environments. Our focus is on creating impactful software that doesn’t just fit into workflows but enhances them, ensuring a seamless blend of data collection, processing, and real-time insights. We're dedicated to delivering value and innovating with every solution.

Are you passionate about driving success for customers in industries that keep America running? As our Customer Success Leader, you’ll be at the forefront of guiding our clients through a journey that begins with pre-sales and extends to full adoption and value realization. In this role, you’ll be responsible for understanding customer needs deeply, ensuring a positive impact from day one and fostering ongoing growth. Join us to shape how sales organizations experience transformative technology.

What You’ll Do

• Lead the Customer Journey: Work closely with Sales and Product teams to ensure a smooth handoff from pre-sales to post-sales, setting customers up for success and aligning our solutions with their unique needs.
• Drive Customer Value: Focus on customer outcomes and deliver strategic, consultative insights that enhance their operational efficiency, user adoption, and business success. Our operating philosophy is “If they grow we grow” and we mean it.
• Build Relationships: Establish strong relationships with key stakeholders within customer organizations, acting as a trusted advisor who understands the challenges and nuances of blue-collar industries.
• Identify Growth Opportunities: Recognize upsell and cross-sell opportunities by monitoring customer engagement and needs, collaborating with Sales to expand customer accounts.
• Champion Customer Feedback: Regularly gather and communicate customer feedback to Product and Engineering teams to drive feature development and product improvements that matter most to our users.
• Develop Playbooks: Create scalable playbooks and resources that guide customers through setup, implementation, and advanced use of our solutions, tailored to the specific needs of blue-collar teams.
• Track Success Metrics: Use data and analytics to measure customer success metrics, from adoption rates to ROI, ensuring alignment with customer goals and proactively addressing potential challenges.

Requirements

What You’ll Need

• Experience in Customer Success or Account Management: Ideally 5+ years of experience, with a proven track record of driving success for customers, preferably in software or SaaS environments.
• Industry Understanding: Knowledge of industries (e.g., trucking, heavy equipment, manufacturing, commercial tire, field service, construction) and a genuine interest in solving real-world challenges for these sectors.
• Consultative Skills: Strong ability to consult, influence, and guide customers in a way that aligns with their specific goals, challenges, and growth plans.
• Tech-Savvy: Familiarity with sales software, CRM, and basic analytics tools to manage customer insights and engagement effectively.
• Communication Skills: Excellent verbal and written communication skills to interact with a diverse range of customers, from technical users to decision-makers.
• Empathy and Patience: A customer-centric mindset that prioritizes understanding and addressing customer needs with patience and problem-solving.

Benefits

What You’ll Get

• Competitive Compensation: A salary and benefits package designed to reward your experience and dedication.
• Flexible Work Environment: A hybrid setup that allows you to work remotely while staying connected with our collaborative team.
• Impactful Work: Be part of a mission to empower sales organizations with transformative technology.
• Professional Growth: Opportunities for development and growth within a forward-thinking company.
• Supportive Culture: Join a team that values collaboration, innovation, and respect, where your contributions make a direct impact.