Customer Success Manager

As a Customer Success Manager, you will be responsible for managing and growing a portfolio of Foley customers. In this role you will serve as a trusted advisor, partner and program owner to your clients.   

In this role, you’ll communicate with clients regularly to understand their requirements and expectations, provide updates and technical support and ensure the proactive and timely resolution of issues as they arise.

Did we mention you will be working in a national historic park? Our office is located in the newly renovated Colt Armory - a mixed use space that blends history with modern technology. Located in the historic Coltsville section of the city, you will get all of the conveniences of working in Hartford - without the downtown traffic or parking challenges.

Requirements

What are the Primary Job Functions?

• Maintain full ownership of a book of business
• Lead; on-boarding calls, product trainings, product roll outs, best practice and renewal calls.
• As a strategic advisor to your client base, you will be the “go to” person for strategic account needs and support
• Identify and create multi-level relationships with key decision makers to ensure retention and relationship stability
• Work cross functionally with other internal departments to meet and exceed client expectations
• Conduct regular business reviews with your clients to help them understand ROI and connect Foley services back to key business matters
• Monitor and analyze the development as well as strategic progression for all client accounts
• Prospect internally to propose additional products and services to expand the Foley footprint within existing accounts
• Create strategic account plans as a roadmap to grow customer revenue

What You Need to Be Successful?    

• Proven success in strategic account management, program management or sales
• Resourceful, “go-getter” attitude who appreciates the opportunity in challenge
• Finds excitement and challenge in being able to successfully partner cross functionally with other departments to get the job done
• Ability to effectively communicate with senior level decision makers within organizations and successfully handle objections and demonstrate negotiation skills
• Superior program management and presentation skills
• Proficiency using Salesforce CRM Platform is ideal
• Bachelor’s degree strongly preferred

Benefits

Why Join Our Team?

Foley is an employee-driven organization that regularly solicits employee feedback in an effort to create a positive work environment for our growing team. From our employee lounge to our monthly after-hours social gatherings, we give you ample opportunities to connect with your co-workers in a professional, yet relaxed atmosphere. You’ll also look forward to:

·        Student loan reimbursement

·        Sponsored sports leagues

·        Onsite market providing fresh food choices

·        Free onsite parking

·        Flexible schedules

·        Advancement opportunities

·        Competitive benefits package including medical, dental and 401(k) with company match

Who Are We?

We are on the verge of explosive growth.

Founded in 1992, we have more than 42,000 clients nationwide – a number which continues to grow as we expand our service offerings. Today we sell DOT compliance programs, background screening services and financial services to the transportation industry. Tomorrow expands from there!

People who succeed at Foley and enjoy working here are smart, fun, energetic and creative. We love to win and are not afraid to take risks and learn from our mistakes.