Call By Call Manager

About Us: Join a dynamic and collaborative team where your expertise in remote call center management will play a pivotal role in shaping a successful future. At OnSchedule, we are dedicated to providing exceptional customer service while fostering a supportive and innovative work environment. If you are an enthusiastic Call Center Manager with a keen eye for identifying top remote talent and a passion for driving organizational excellence, we invite you to apply today!

Primary Responsibilities and Duties:

• Training, Coaching, and Leading: Train, coach, mentor and manage call center staff to ensure they excel in customer outreach.
• Customer Interaction: Handle escalated customer inquiries, guide employees through difficult calls or issues, and effectively diffuse angry customers.
• Issue Resolution: Manage and resolve complex issues that cannot be resolved by call...

About Us: Join a dynamic and collaborative team where your expertise in remote call center management will play a pivotal role in shaping a successful future. At OnSchedule, we are dedicated to providing exceptional customer service while fostering a supportive and innovative work environment. If you are an enthusiastic Call Center Manager with a keen eye for identifying top remote talent and a passion for driving organizational excellence, we invite you to apply today!

Primary Responsibilities and Duties:

• Training, Coaching, and Leading: Train, coach, mentor and manage call center staff to ensure they excel in customer outreach.
• Customer Interaction: Handle escalated customer inquiries, guide employees through difficult calls or issues, and effectively diffuse angry customers.
• Issue Resolution: Manage and resolve complex issues that cannot be resolved by call...

Job Summary:

We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.

Requirements

Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly

Experience:
- Proven experience in supervising a call center or customer service team
- Strong project management skills with the ability to prioritize tasks effectively
- Proficiency in...

$500 a week.

Description: Are you looking for a position that allows you to study or do other things for part of your time working?  Are you looking for a company that cares about your well-being and professional growth? Then you found us. Please join Cheer Home Care and help us bring some cheer to our clients' days.  As a Cheer Home On-Call Manager, you will provide after-hours and weekend support to our caregivers and clients.  Anything from clocking someone in and scheduling to problem-solving care and supporting clients and caregivers.  

Cheer provides nonmedical home care services to the elderly and disabled, with a focus on companionship, personal care, homemaking, and transportation services, to enable our clients to continue living comfortably at home.

As a Cheer On Call Manager, your personality and skills will bring a better quality of life to seniors and adults...

$500 a week.

Description: Are you looking for a position that allows you to study or do other things for part of your time working?  Are you looking for a company that cares about your well-being and professional growth? Then you found us. Please join Cheer Home Care and help us bring some cheer to our clients' days.  As a Cheer Home On-Call Manager, you will provide after-hours and weekend support to our caregivers and clients.  Anything from clocking someone in and scheduling to problem-solving care and supporting clients and caregivers.  

Cheer provides nonmedical home care services to the elderly and disabled, with a focus on companionship, personal care, homemaking, and transportation services, to enable our clients to continue living comfortably at home.

As a Cheer On Call Manager, your personality and skills will bring a better quality of life to seniors and adults...

We are actively seeking a Program Manager, Social Services, Call Center

The pay range for this position is $90,000 - $100,000/year

Location: Hybrid office - 3 days WFH, 2 days on site

Schedule: Monday through Friday 9am-5pm (Flexible).

JOB SUMMARY

Are you a seasoned social work professional with strong leadership skills, motivated by a passion to foster positive change in programs and communities?  Then this job is perfect for you!

This position oversees the Masonic Assistance call center and its operations.  This call center provides information and referral and helps callers access Masonic Homes’ many charitable relief programs, such as the Masonic Homes retirement communities and financial assistance and care management services offered through the Masonic Outreach Services program.

This role involves assessing the needs of information and referral callers and program...

LEVEL: Entry-level to Subject Matter Expert

LOCATION: St. Petersburg, FL, Washington, DC, and fully remote positions anticipated

TYPE: Consultant/Contract and Full Time Regular Employment

McColm & Company (McCO) is a mission-driven and customer-focused consulting firm that equips change makers with the knowledge, skills, and insights they need to succeed in an increasingly complex world. McCO specializes in supporting U.S. federal customers with internationally and thematically focused portfolios by designing and delivering bespoke professional training programs, effective capacity building programs, and by providing highly specialized advisory and analysis expertise to decision makers.

McCO issues this call for CVs for subject matter expert training instructors, technical instructional designers, training program managers, and administrative support specialists with expertise in a variety of...