Call By Call Manager

About Us: Join a dynamic and collaborative team where your expertise in remote call center management will play a pivotal role in shaping a successful future. At [Company Name], we are dedicated to providing exceptional customer service while fostering a supportive and innovative work environment. If you are an enthusiastic Call Center Manager with a keen eye for identifying top remote talent and a passion for driving organizational excellence, we invite you to apply today!

Primary Responsibilities and Duties:

• Hiring, Training, Coaching, and Leading: Recruit, onboard, train, and mentor call center staff to ensure they excel in customer outreach.
• Customer Interaction: Handle escalated customer inquiries, guide employees through difficult calls or issues, and effectively diffuse angry customers.
• Issue Resolution: Manage and resolve complex issues that cannot be...

We are looking for a Call By Call Manager to oversee our home services teams. Responsibilities include participating in the overall strategy, managing people, driving processes with a results oriented mindset.  If you are a "lead from the front" leader and a confident decision-maker focused on developing people to achieve, there is no better organization to align your talents towards.  At John Stevenson Plumbing, Heating & Air. We grow our business by delivering a top-tier customer experience, with top-tier talent, providing best in class services.

• Lead team through process and procedure daily
• Align operations to execute against daily strategy
• Drive the service and sales process to achieve daily budget
• Ensure Daily KPIs...

Spartan Plumbing, LLC in Dayton, OH is looking to hire a Call By Call Manager to oversee our plumbing sales operations and service team. Are you an expert manager? Do you want to take your career to the next level? Would you like to join a company with a great team and exceptional working environment? If so, please read on!

Responsibilities include participating in the overall strategy, managing people, and establishing policies. You should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while ensuring we are exceeding our client's expectations. Ultimately, you’ll help our company grow and...

John Stevenson Plumbing, Heating and Air is looking to hire a Call By Call Manager to oversee our plumbing and drains service to sales daily operations. Are you an expert manager? Do you want to take your career to the next level? Would you like to join a company with a great team and exceptional working environment? If so, please read on!

Responsibilities include participating in the overall strategy, managing people, and establishing policies. You should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while ensuring we are exceeding our client's expectations. Ultimately, you’ll help our company grow and thrive.

• Oversee day-to-day...

Job Summary:

We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.

Requirements

Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly

Experience:
- Proven...

Empower. Unite. Care.

We are committed to empowering New Yorkers by uniting communities through care. We believe that Healthcare is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

Position Overview

The Manager of Call Center Quality and Compliance is responsible for the day-to-day management of the Quality Assurance and compliance team. This includes ensuring that quality audits are performed according to the Quality Assurance Scoring Guidelines, providing feedback to direct reports, serving as a liaison between the Call Center Operations management staff and the Quality Assurance team, and hiring, training, coaching, counseling, and evaluating the performance of direct reports.

Job Description

• Manage the day-to-day operations of the Quality Assurance and Compliance team.
• Ensure that quality audits are performed...

Primary Responsibilities:

• Analyze and Improve Metrics: Evaluate and enhance contact center performance and metrics to support internal and offshore strategies.
• Data Management: Source and mine data to support strategic continuous improvement initiatives.
• Work Scheduling: Generate and distribute weekly work schedules for call center representatives.
• Collaboration: Work with key leaders and operational units to identify and address improvement opportunities and drive KPI performance.

Requirements

• Attention to Detail: Ability to meticulously review and assess call quality, identifying areas for improvement.
• Strong Communication Skills: Proficiency in articulating feedback clearly and professionally to call center agents.
• Analytical Skills: Ability...

John Stevenson Plumbing, Heating and Air is looking to hire a Call By Call Manager to oversee our HVAC sales operations and service team. Are you an expert manager? Do you want to take your career to the next level? Would you like to join a company with a great team and exceptional working environment? If so, please read on!

Responsibilities include participating in the overall strategy, managing people, and establishing policies. You should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while ensuring we are exceeding our client's expectations. Ultimately, you’ll help our company grow and thrive.

• Oversee day-to-day operations
...

About Us: Join a dynamic and collaborative team where your expertise in remote call center management will play a pivotal role in shaping a successful future. At [Company Name], we are dedicated to providing exceptional customer service while fostering a supportive and innovative work environment. If you are an enthusiastic Call Center Manager with a keen eye for identifying top remote talent and a passion for driving organizational excellence, we invite you to apply today!

Primary Responsibilities and Duties:

• Hiring, Training, Coaching, and Leading: Recruit, onboard, train, and mentor call center staff to ensure they excel in customer outreach.
• Customer Interaction: Handle escalated customer inquiries, guide employees through difficult calls or issues, and effectively diffuse angry customers.
• Issue Resolution: Manage and resolve complex issues that cannot be...

Spartan Plumbing, LLC in Dayton, OH is looking to hire a Call By Call Manager to oversee our plumbing sales operations and service team. Are you an expert manager? Do you want to take your career to the next level? Would you like to join a company with a great team and exceptional working environment? If so, please read on!

Responsibilities include participating in the overall strategy, managing people, and establishing policies. You should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while ensuring we are exceeding our client's expectations. Ultimately, you’ll help our company grow and...

Job Summary:

We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.

Requirements

Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly

Experience:
- Proven experience in supervising a call center or customer service team
- Strong project management skills with the ability to prioritize tasks effectively
- Proficiency in...

TalentLNX, a leading human capital solutions firm, is seeking a dedicated and result-driven individual to join our team as a Call Center Manager. As a Call Center Manager, you will be responsible for overseeing and managing the daily operations of our call center, ensuring that our clients receive exceptional service and support. With a focus on providing efficient and effective customer interactions, you will play a crucial role in maintaining our high standards of excellence and driving the success of our organization.

In this role, you will be responsible for leading a team of call center representatives, monitoring their performance, and providing feedback and training to help optimize their performance and productivity. You will also be responsible for implementing and maintaining call center equipment, software, and systems to ensure smooth operations.

We are looking for someone with a strong background in call center management, excellent communication and...

Primary Responsibilities:

• Analyze and Improve Metrics: Evaluate and enhance contact center performance and metrics to support internal and offshore strategies.
• Data Management: Source and mine data to support strategic continuous improvement initiatives.
• Work Scheduling: Generate and distribute weekly work schedules for call center representatives.
• Collaboration: Work with key leaders and operational units to identify and address improvement opportunities and drive KPI performance.

Requirements

• Attention to Detail: Ability to meticulously review and assess call quality, identifying areas for improvement.
• Strong Communication Skills: Proficiency in articulating feedback clearly and professionally to call center agents.
• Analytical Skills: Ability...

Clean Air Task Force (CATF) is a nonprofit organization working to safeguard against the worst impacts of climate change by catalyzing the rapid global development and deployment of low-carbon energy and other climate-protecting technologies. This is accomplished through research and analysis, public advocacy leadership, and partnership with the private sector. CATF is highly respected for its deep expertise and research on energy and industrial systems and potential strategies, technologies, and policies that can radically shrink their impact on the planet's atmosphere. Our team of experts and advocates (and global network of subject matter experts and civil society partners) put this research and knowledge into action by designing and enacting public policies that drive toward zero emissions. We also support policies and work directly with private industry to innovate in technology to make the path to zero emissions swift and affordable. CATF has offices in Boston, Washington...

Primary Responsibilities:

• Analyze and Improve Metrics: Evaluate and enhance contact center performance and metrics to support internal and offshore strategies.
• Data Management: Source and mine data to support strategic continuous improvement initiatives.
• Work Scheduling: Generate and distribute weekly work schedules for call center representatives.
• Collaboration: Work with key leaders and operational units to identify and address improvement opportunities and drive KPI performance.

Requirements

• Attention to Detail: Ability to meticulously review and assess call quality, identifying areas for improvement.
• Strong Communication Skills: Proficiency in articulating feedback clearly and professionally to call center agents.
• Analytical Skills: Ability...

TalentLNX, a leading human capital solutions firm, is seeking a dedicated and result-driven individual to join our team as a Call Center Manager. As a Call Center Manager, you will be responsible for overseeing and managing the daily operations of our call center, ensuring that our clients receive exceptional service and support. With a focus on providing efficient and effective customer interactions, you will play a crucial role in maintaining our high standards of excellence and driving the success of our organization.

In this role, you will be responsible for leading a team of call center representatives, monitoring their performance, and providing feedback and training to help optimize their performance and productivity. You will also be responsible for implementing and maintaining call center equipment, software, and systems to ensure smooth operations.

We are looking for someone with a strong background in call center management, excellent communication and...

John Stevenson Plumbing, Heating and Air is looking to hire a Call By Call Manager to oversee our HVAC sales operations and service team. Are you an expert manager? Do you want to take your career to the next level? Would you like to join a company with a great team and exceptional working environment? If so, please read on!

Responsibilities include participating in the overall strategy, managing people, and establishing policies. You should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while ensuring we are exceeding our client's expectations. Ultimately, you’ll help our company grow and thrive.

• Oversee day-to-day operations
...

Spartan Plumbing, LLC in Dayton, OH is looking to hire a Call By Call Manager to oversee our plumbing sales operations and service team. Are you an expert manager? Do you want to take your career to the next level? Would you like to join a company with a great team and exceptional working environment? If so, please read on!

Responsibilities include participating in the overall strategy, managing people, and establishing policies. You should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while ensuring we are exceeding our client's expectations. Ultimately, you’ll help our company grow and...

Job Summary:

We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.

Requirements

Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly

Experience:
- Proven...

Spartan Plumbing, LLC in Dayton, OH is looking to hire a Call By Call Manager to oversee our plumbing sales operations and service team. Are you an expert manager? Do you want to take your career to the next level? Would you like to join a company with a great team and exceptional working environment? If so, please read on!

Responsibilities include participating in the overall strategy, managing people, and establishing policies. You should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while ensuring we are exceeding our client's expectations. Ultimately, you’ll help our company grow and...

Job Title: Call by Call (CBC) Supervisor

Reports To: Operations Manager

FLSA Status: Exempt 

LOCATION: Mission, KS

SUPERVISES: This position supervises field staff

The Role

Work directly with customers, dispatch, and technicians or comfort specialists so they can accomplish 5 star service, every time.  This individual consistently uses multiple communication platforms to ensure processes are followed by every employee in your group in every interaction. This is a fast paced opportunity for a DRIVEN, RESULTS oriented individual.

Responsibilities

• Working closely with the technicians, dispatch, and installation manager, you will help the team complete jobs on time and under budget, helping achieve the company’s financial...

Primary Responsibilities:

• Analyze and Improve Metrics: Evaluate and enhance contact center performance and metrics to support internal and offshore strategies.
• Data Management: Source and mine data to support strategic continuous improvement initiatives.
• Work Scheduling: Generate and distribute weekly work schedules for call center representatives.
• Collaboration: Work with key leaders and operational units to identify and address improvement opportunities and drive KPI performance.

Requirements

• Attention to Detail: Ability to meticulously review and assess call quality, identifying areas for improvement.
• Strong Communication Skills: Proficiency in articulating feedback clearly and professionally to call center agents.
• Analytical Skills: Ability...

Overview

Corcentric, a leading provider of cloud-based finance and procurement solutions, seeks a Manager, Enrollments to join their Purchase Order (PO) Solutions team within the Customer Success organization.

The Manager, Enrollments is a player/coach role responsible for oversight of a team of Enrollment Specialists in their responsibilities to enroll, onboard, and enable suppliers to participate in our S2P Purchase Order (PO) platform. In addition, this role is expected to retain call and email outreach responsibilities for a portion of the supplier portfolio.

This position requires a dynamic leader with proven program and operational management skills who can reinforce the vision of the PO Solutions program through the team and continually highlight program value for suppliers within the program.

We are currently hiring out of our Cherry Hill, NJ office, however, this role may be eligible for voluntary work-from-home consideration. In...

Job Summary:

We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.

Requirements

Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly

Experience:
- Proven experience in supervising a call center or customer service team
- Strong project management skills with the ability to prioritize tasks effectively
- Proficiency in...

Job Summary:

We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.

Requirements

Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly

Experience:
- Proven...

As we expand our operations, we are seeing a highly effective Call Center Manager to lead the team we call Customer Experience Representatives (CERs)!

This team is the front line of communication with our customers, from the initial point of contact through the follow up. They sell, schedule, dispatch, and maintain relationships with customers, industry partners, and field technicians. This team currently consists of 3 employees working remotely in the Orlando area.

Starting salary between $50,000 and $70,000 Annually, depending on experience!

This is a full-time, fully remote position with planned in person meetings and company wide gatherings. Must reside in the Greater Orlando area. We will provide a computer for business use and any related technical support.

Our ideal candidate would have previous experience in call center or customer service management in the home service...