Call By Call Manager

This position works onsite five days a week in our Northbrook, Illinois corporate office. Remote work is not an option.

Primary Responsibilities:

• Analyze and Improve Metrics: Evaluate and enhance contact center performance and metrics to support internal and offshore strategies.
• Data Management: Source and mine data to support strategic continuous improvement initiatives.
• Work Scheduling: Generate and distribute weekly work schedules for call center representatives.
• Collaboration: Work with key leaders and operational units to identify and address improvement opportunities and drive KPI performance.

Requirements

• Must be fluent in English and Spanish.
• Attention to Detail: Ability to meticulously review and assess call...

The House of Mercier is thrilled to offer an exciting opportunity for a Virtual Call Queue Manager! In this remote position, you will play a critical role in ensuring a smooth and efficient call experience for our customers. This role requires no prior experience as we provide comprehensive training to equip you with the necessary skills. Your primary responsibility will be to manage incoming customer calls, directing them to the appropriate departments and ensuring timely responses to inquiries. If you're a detail-oriented individual with a passion for customer service, we would love to hear from you!

Key Responsibilities

• Monitor and manage the incoming call queue, ensuring calls are directed to the right agents promptly.
• Assist customers by answering general inquiries and providing information about our products and services.
• Utilize our call management systems to track and manage call flows efficiently.
• Work collaboratively with...

Job Summary:

We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.

Requirements

Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly

Experience:
- Proven...

Job Summary:

We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.

Requirements

Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly

Experience:
- Proven...

Apply Today and Join our Team!

H & E Comfort Services is seeking a highly motivated and experienced Call By Call Sales Manager to join our team!

Apply today to join our dynamic team!

Job Description:

Call By Call Sales Manager

We are rapidly GROWING and are looking for the best sales people that want to thrive in an employee centered culture, performing the Call By Call Sales Manager role to perfection, and making great pay and bonus pay while doing it!

H&E Comfort Services is changing the way the average HVAC Sales Department operates by creating servant leadership that serves our employees so that YOU may serve our customers. We believe in using the best technology and HVAC best...

This position works onsite five days a week in our Northbrook, Illinois corporate office. Remote work is not an option.

Primary Responsibilities:

• Analyze and Improve Metrics: Evaluate and enhance contact center performance and metrics to support internal and offshore strategies.
• Data Management: Source and mine data to support strategic continuous improvement initiatives.
• Work Scheduling: Generate and distribute weekly work schedules for call center representatives.
• Collaboration: Work with key leaders and operational units to identify and address improvement opportunities and drive KPI performance.

Requirements

• Must be fluent in English and Spanish.
• Attention to Detail: Ability to meticulously review and assess call...

Become part of a dynamic and collaborative team where your proficiency in remote call center management will be instrumental in crafting a successful future. At UFR, we are committed to delivering outstanding customer service while cultivating a supportive and innovative workplace. If you are a motivated Call Center Manager with a sharp ability to recognize top remote talent and a dedication to enhancing organizational excellence, we encourage you to submit your application today!

Primary Responsibilities and Duties:

• Hiring, Training, Coaching, and Leading: Recruit, onboard, train, and mentor call center staff to ensure they excel in customer outreach.
• Customer Interaction: Handle escalated customer inquiries, guide employees through difficult calls or issues, and effectively diffuse angry customers.
• Issue Resolution: Manage and resolve complex issues that cannot be resolved...

Are you a hands-on leader with a passion for training and uptraining teams to achieve exceptional results? Do you have a deep understanding of B2C call center operations, particularly appointment setting, and love the challenge of growing a call center to meet the demands of expanding markets? If you thrive in a fast-paced environment and excel at developing high-performing teams, we want you as our Call Center Manager!

What You’ll Do:

Lead and Grow a High-Performance Team:

• Oversee and manage a team of appointment setters, driving them to exceed daily, weekly, and monthly goals.
• Foster a culture of accountability and excellence by providing clear goals and expectations.
• Monitor live calls, deliver real-time feedback, and hold regular coaching sessions to ensure top performance.
• Build personalized coaching plans for each team member, helping them grow and contribute to the team’s...

Job Summary:

We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.

Requirements

Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly

Experience:
- Proven...

Join Year Round Pool (a Pool Troopers Company)!

Are you a seasoned leader with a passion for customer service? Year Round Pool is looking for a dedicated Customer Service Manager to oversee our small call center team. In this role, you will be responsible for ensuring exceptional service delivery, managing team performance, and implementing best practices to enhance customer satisfaction.

As a Customer Service Manager, your responsibilities will include:

• Leading and supervising the call center team to meet service level agreements and Key Performance Indicators (KPIs).
• Training, coaching, and mentoring team members to improve performance and develop skills.
• Provide backup support for customer service calls during periods of high demand or staff shortages.
• Handling escalated customer inquiries and complaints with professionalism and empathy.
• Monitoring and analyzing call center metrics to...

Apply Today and Join our Team!

H & E Comfort Services is seeking a highly motivated and experienced Call By Call Sales Manager to join our team!

Apply today to join our dynamic team!

Job Description:

Call By Call Sales Manager

We are rapidly GROWING and are looking for the best sales people that want to thrive in an employee centered culture, performing the Call By Call Sales Manager role to perfection, and making great pay and bonus pay while doing it!

H&E Comfort Services is changing the way the average HVAC Sales Department operates by creating servant leadership that serves our employees so that YOU may serve our customers. We believe in using the best technology and HVAC best...

We are looking for a Call By Call Manager to oversee our home services team. Responsibilities include participating in the overall strategy, managing people, and establishing policies. You should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while ensuring we are exceeding our client's expectations. Ultimately, you’ll help our company grow and thrive.

• Oversee day-to-day operations
• Design strategy and set goals for growth
• Drive Sales and Installation Productivity to meet daily targets
• Ensure Daily KPIs are achieved
• Set policies and processes
• Ensure employees work productively and develop professionally
• Oversee training of new employees
• Prepare regular...

This position works onsite five days a week in our Northbrook, Illinois corporate office. Remote work is not an option.

Primary Responsibilities:

• Analyze and Improve Metrics: Evaluate and enhance contact center performance and metrics to support internal and offshore strategies.
• Data Management: Source and mine data to support strategic continuous improvement initiatives.
• Work Scheduling: Generate and distribute weekly work schedules for call center representatives.
• Collaboration: Work with key leaders and operational units to identify and address improvement opportunities and drive KPI performance.

Requirements

• Attention to Detail: Ability to meticulously review and assess call quality, identifying areas for improvement.
• Strong...