Call Center Manager
TechFlow, Inc.
Arlington, virginia
TechFlow, Inc. is seeking an experienced Call Center Manager to lead and optimize our call center operations. This role is crucial for ensuring a high level of customer satisfaction and operational efficiency in our dedicated support team. The ideal candidate is a proactive leader who fosters a positive working environment while driving performance and quality standards.
Key Responsibilities
- Lead the team to achieve and exceed client KPIs and SLAs, ensuring a high standard of service delivery.
- Monitor and manage operational budgets, staffing levels, and resources to ensure optimal efficiency.
- Implement strategies to reduce attrition and maintain a fully staffed team that meets business needs.
- Drive performance through regular coaching, mentoring, and professional development of team members.
- Conduct regular performance evaluations, providing constructive feedback, and executing...