Call Center Manager

Apply Today and Join our Team!

Come join our fast growing Service Today TEAM !!!

Service Today! is a HVAC, plumbing, & electrical residential home service company. Working as a Electrical Installer, 3+ year A at our company, you will help assist in the diagnosis, maintenance, repair, and installation of HVAC, Plumbing, & Electrical products and equipment for homeowners.

At Service Today!, we're not just in the business of providing top-tier home services - we're in the business of creating a comfortable and safe world, one service at a time. We pride ourselves on our commitment to reliability, integrity, and unparalleled customer service, and we're looking for individuals who share these values to join our team.

**Our Mission:**

Our mission is to deliver high-quality home services that enhance the comfort and well being of our customers. We believe in a job well done, a service that exceeds expectations, and a smile that tells our customers they're in good hands.

**Our Culture:**

At Service Today!, we're more than a team - we're a family. Our inclusive and supportive work culture promotes teamwork, continuous learning, and growth. Our leadership is hands-on, encouraging, and deeply invested in your success.

**Our Employees:**

Our employees are our greatest assets. We provide ongoing training and support, opportunities for advancement, competitive compensation, and comprehensive benefits. We celebrate our employees' achievements and we take pride in the diversity of our team and the unique perspectives they bring.

**Our Commitment:**

At Service Today!, we're committed to the personal and professional growth of our employees. We believe in recognizing hard work, celebrating successes, and creating a work environment that feels like a second home.

Our clients are the most amazing in Minnesota! So even if you're not sure you're ready for a change, or if you are just curious, please apply so we can connect! (all inquiries are confidential) Summary:

We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.

Requirements

Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly

Experience:
- Proven experience in supervising a call center or customer service team
- Strong project management skills with the ability to prioritize tasks effectively
- Proficiency in analyzing data to drive decision-making processes
- Sales experience is a plus
- Fluency in Spanish or other languages is advantageous
- Exceptional customer service skills with the ability to handle diverse customer interactions

- Knowledge of Service Titan (CRM) background is a plus

This position offers competitive compensation, opportunities for career growth, and a dynamic work environment. If you possess the required skills and experience, we invite you to apply for this exciting opportunity as a Call Center Manager.

Benefits

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Work Location: In person