Call Center Manager
P.E.A.C.H. Teams
Bloomington, minnesota
Job Summary:
We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.
Requirements
Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly
Experience:
- Proven experience in supervising a call center or customer service team
- Strong project management skills with the ability to prioritize tasks effectively
- Proficiency in...