Customer Service Associate
CatholicMatch
Pittsburgh, pennsylvania
Looking for a person to join our Customer Success team who has a temperament and heart for helping people.
Applicant should have a strong grasp of basic web functionality including but not limited to web browsers on desktop and mobile, mobile apps, and operating systems.
Be able to handle a broad range of questions such as but not limited to:
Basic technical issues
Basic feature questions
Understanding the process of online dating
General questions related to rules of the site
Technical troubleshooting
Pay is $18 - $20 per hour, DOE
20 - 24 hours per week
Fully remote position
Requirements
High School Diploma Required
Associates or Bachelor degree preferred
2+ years of customer service experience preferred
2+ years of technical experience preferred
Experience with Zendesk or other online ticketing system...