Support Specialist in Maryland

FC Tax and Accounting Inc is searching for a proactive and detail-oriented Support Specialist to enhance our client assistance team. In this role, you will be responsible for providing excellent support to our clients and team members, ensuring that their experiences with our services are seamless and satisfactory. Your duties will include responding to client inquiries, resolving issues, and bringing a customer-centric approach to problem-solving. As a Support Specialist, you will contribute to the overall success of our firm by helping clients navigate our services effectively and efficiently. Your ability to communicate clearly and empathetically will be vital in fostering strong relationships with our clients. If you are passionate about delivering outstanding support and improving client satisfaction, we welcome you to apply and join our team!

Responsibilities

• Respond to client inquiries via phone, email, and online chat in a friendly and professional...

KDA is seeking a highly motivated and tactical Program Support Specialist to assist our client in data conditioning, data cleansing and PMO support.

This position is located onsite in Bethesda, Maryland and requires an Active TS/SCI with Polygraph US Government Security Clearance.

Primary Job Responsibilities include:

-Coordinate across the client's organization to ensure information sharing and interpret IT language for a wide audience.

-Provide basic data conditioning and cleansing of datasets while ensuring the integrity and accuracy of the data.

-Ensure tasks are completed within the deadlines and tasking guidance from the Sponsor is clear and unambiguous.

- Ensure project reporting on performance and status is complete and delivered per requirements and deadlines.
Qualifications

Job Requirements:
-Active TS/SCI with Poly is required.
-Bachelors...

• Provide technical assistance to computer users.
• Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
• May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Requirements

• Required Education and Experience: AA/AS + 0 years
• Security Clearance Level: TS/SCI clearance and ability to obtain and maintain a CI Polygraph

Benefits

Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network...

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.  

IT Concepts is looking for an experienced Tier II Technical Support Specialist (Messaging Client Support Specialist) to support our engagement with the Social Security Administration to support the Agency’s Electronic Messaging and Collaboration Infrastructure. The ideal...

The Instructional Design Support Specialist (Level 2) will work within the National Ocean Service (NOS) Management and Budget Office (MBO) to provide instructional design and curriculum development services. This position focuses on developing engaging, accessible learning materials and training programs in alignment with adult learning principles. The Specialist will collaborate with subject matter experts (SMEs) to design and deliver high-quality online, hybrid, and in-person training that supports NOS’s mission-critical workforce development and performance goals. 

Requirements

Course Development: 

• Collaborate with subject matter experts (SMEs) to design and develop instructional content that adheres to adult learning theory and is aligned with the strategic goals of the NOS. 
• Create interactive and engaging instructional materials for online, hybrid, and in-person courses. 
• Develop...

The Evaluation Reviews & Meeting Support Specialist (Level 2) provides essential coordination and administrative support for evaluation reviews, peer assessments, and leadership meetings for the National Ocean Service (NOS) Management and Budget Office (MBO). This role is focused on facilitating evaluation processes, ensuring the quality of business processes, and coordinating internal/external meetings that drive strategic improvements within NOS. The candidate will be responsible for supporting both logistics and content preparation, ensuring successful evaluations and meetings that contribute to the mission of NOAA. 

Evaluation Coordination: 

• Plan and Administer Evaluations: Support the planning, coordination, and administration of external peer evaluations and internal NOS program reviews to assess the performance, relevance, and quality of mission programs. 
• Stakeholder Engagement: Act as the liaison between the...

CeLeen, an operating firm of Command Holdings, is currently seeking a mid-level acquisition specialist to serve on a contract serving the US Food and Drug Administration in the Washington DC Metro Area.

Responsibilities for this position may include (but are not limited to):

• Perform pre-award, post-award procurement actions, and other aspects of contract administration on Government contracts.
• Develop requirements and create, collaborate and/or review acquisition documentation such as Statements of Work (SOWs), Independent Government Cost Estimates (IGCEs), etc., for acquisition planning and execution.
• Assist in the development of Acquisition Plans.
• Reviews Acquisition packages prior to submission to the Acquisition Office, assist in the review of existing contracts to determine compliance with applicable laws, regulations and policies.
• Train staff on current procurement laws, regulations, and policies.
• Coordinate...

CTI is seeking a dedicated Solution Support Specialist to join our team. As a Solution Support Specialist, you will play a critical role in providing technical support and training to end users of our products. This position requires a high level of expertise in Electronic Warfare (EW), Army and Joint operations, and the Tactical Assault Kit (TAK) family of products. Your extensive knowledge will contribute to the continuous improvement of our software and ensure that it meets the unique requirements of our users, particularly within the TAK framework.

Responsibilities:

• Provide strategic support and expertise for TAK implementation in public safety organizations
• Collaborate with clients to understand their needs and develop tailored solutions
• Leverage GIS and other technologies to enhance operational effectiveness and safety
• Contribute to the strategic growth of CTI's solutions support department
• Develop and deliver training...

POSITION SUMMARY 

The TLS Contract Support Specialist is responsible for acting as Noble’s liaison to DLA for all SOE and FESE RFQ bid submissions. Goal: to reduce error response rate and provide “white glove” customer service to DLA. Responsible for quality control: reviewing and responding to all RFQ requests to DLA by the required deadline. Processing all awards, tracking all 855 and 824 notifications.

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform the essential duties outlined below. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

Essential Functions Statements

●       Review daily open RFQs making sure all required information is submitted to...

316.1 – IT Support Specialist

We seek a talented and experienced IT Support Specialist to join our IT team. The ideal candidate will have a strong background in providing technical support for server administration (Windows Server, DNS, endpoint protection) and experience in laptop setup and image management. As an IT Support Specialist II, you will play a key role in maintaining our IT systems and infrastructure's stability, security, and efficiency to support our organization's operations and business objectives.

Responsibilities:

• Provide technical support and troubleshooting assistance to end-users for hardware, software, and network-related issues.
• Assist with laptop setup, configuration, and deployment, including software installation, user account setup, and device imaging.
• Troubleshooting and managing VPN-related laptop connectivity issues.
• Manage and maintain laptop...

Tier 1 Network Support Specialist

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 1 Network Support Specialist. This is a full-time benefitted hybrid position based in the New Carrollton, MD area. This is a night shift opportunity with weekend support.

Roles and Responsibilities

• Actively monitor and analyze network outages using network monitoring tools such as HP Network Node Manager, eHealth, Riverbed Tools, and Statseeker
• Use tools to identify root causes, isolate problems, create tickets and escalate to Level 2 & 3 for resolution
• Provide regular status updates and reports
• Additional duties as assigned

Requirements

• Six months professional work experience
• No experience needed with a vocational...

316 – Mid-level IT Support Specialist

The ideal candidate will have a strong background in providing technical support for network infrastructure, including Cisco network switches and Palo Alto firewalls, as well as experience in laptop setup and image management. As a Mid-Level IT Support Specialist, you will play a key role in maintaining the stability, security, and efficiency of our IT systems and infrastructure to support our organization's operations and business objectives.

Responsibilities:

• Provide technical support and troubleshooting assistance to end-users for hardware, software, and network-related issues.
• Install, configure, and maintain network equipment, including Cisco network switches and Palo Alto firewalls, ensuring optimal performance and security.
• Assist with laptop setup, configuration, and deployment, including software installation, user account setup, and device imaging.
• Manage and...