Technical Support Specialist I

Samsung SDS America is looking for a Technical Support Specialist to join our team. This role is highly significant due to its high visibility within the organization and offers excellent career advancement opportunities. As part of the role, you will get to work with the latest technologies, providing invaluable hands-on experience and a chance to learn new facets of systems and network management. You will also be a part of a fantastic team environment that encourages knowledge transfer, offering an excellent opportunity for both professional and personal growth.

The ideal candidate will be providing exceptional technical support to our clients by resolving complex technical issues. The successful candidate will have a strong background in a variety of technology platforms, enabling them to solve complicated customer issues. Collaborating with other IT support personnel in an enterprise setting will be part of the role. 

The team is working...

Tier 1 Technician/Specialist

Location: Arlington, VA

Must have Top Secret Security Clearance

Node is supporting a U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment; including introducing new cyber capabilities to address emerging threats.

Node is seeking a Tier 1 Technician/Specialist to perform a wide variety of technical tasks in support of operations, production, and test environments.

Responsibilities:

• Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems

• Provides support for the escalation and communication of status to agency management and internal customers

• Observes, analyzes, and reports data; and when appropriate makes necessary repairs...

Mediavine is seeking an experienced Technical Support Specialist to join our growing IT Services team.

About Mediavine

Mediavine is a fast-growing advertising management company representing over 10,000 websites in the food, lifestyle, DIY, and entertainment space. Founded by content creators, for content creators, Mediavine is a Top 20 Comscore property, exclusively reaching over 125 million monthly unique visitors. With best-in-class technology and a commitment to traffic quality and brand safety, we ensure optimal performance for our creators.

Mission & Culture

We are striving to build an inclusive and diverse team of highly talented individuals that reflect the industries we serve and the world we live in. The unique experiences and perspectives of our team members is encouraged and valued. If you are talented, driven, enjoy the pace of a start-up like environment, let’s talk!

Position Title & Overview:

As a Technical Support...

Can people always hear the smile in your voice? Does a happy user give you a good feeling?

We are looking for a full-time Technical Support / Product Testing Specialist to provide technical support to our growing customer base along with hardware and software product testing. The three prime requirements are technical expertise with Microsoft operating systems, hands-on experience with testing hardware/software, *and* interpersonal competence to make customers feel comforted and valued. You should be smart, nice, and dedicated to perfect implementation.

XDR Radiology is a leading provider of digital radiography software and hardware for dental professionals nationwide, focusing on delivering easy to understand solutions. Our customers love us thanks to hard work, dedication to scientific smarts, and most importantly, our respectful approach. We treat each other like human beings because we know that working with great people is as important as working with a...

Company Overview and Job Description Summary: 

Oceania International is a fast growing e-commerce company. We are looking for a self-driven and ambitious Tech Support to join our team!

At Oceania International, our success depends on our people, productivity, and procedures. We are looking for a candidate with supportive force driving each of these areas, and we’re currently seeking someone stellar to take the reigns. The ideal professional for the role is a flexible problem solver with superb tech supporting skills with a detail-oriented mindset. They should have prior experience thriving in providing tech support services in a professional capacity. Multitasking and unique ability to deftly handle the unexpected are essential qualities to bring to the position.

As a Technical Support Specialist, you will be responsible for providing technical assistance and support to customers who purchase our electronic bicycles along with traditional...

Tier 1 Technician/Specialist

Location: Arlington, VA

Must have Top Secret Security Clearance

Node is supporting a U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment; including introducing new cyber capabilities to address emerging threats.

Node is seeking a Tier 1 Technician/Specialist to perform a wide variety of technical tasks in support of operations, production, and test environments.

Responsibilities:

• Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems

• Provides support for the escalation and communication of status to agency management and internal customers

• Observes, analyzes, and reports data; and when appropriate makes necessary repairs...

Aperio Global is seeking a skilled Technical Support Specialists I to join our dynamic team in an upcoming program. The ideal candidate will be experienced in deploying VoIP equipment, migrating from the legacy telecommunication platform, replacing end-of-life desktop equipment, and supporting high-visibility projects. Join our team and be a part of this exciting Technology Refresh program that is transforming our telecommunications infrastructure and supporting critical projects. Your technical expertise and dedication will play a vital role in our success.

Shift Schedule:

• Sunday through Wednesday, 10:00 pm – 8:30 am (4 days x 10 hours days with 30-minutes for lunch)

• Wednesday through Saturday, 10:00 pm –8:30 am (4 days x 10 hours days with 30-minutes for lunch)

Travel Requirement: This position will require regular work in Dulles, VA and Crystal City, VA. Reliable transportation to travel between...

Who Are We?

The Full Circle Insights team is made up of former Salesforce executives, marketing experts, product managers, and automation specialists who understand how valuable data is – and how frustrating it can be to get. Our powerful, Salesforce native solution empowers companies to easily create attribution models, measure sales and marketing funnels, and align company-wide.

Our Core Values

Our Core Values: 

• Be Transparent
• Transparency is a way of life. To truly Be Transparent you must be candid and honest with everyone to gain trust and build relationships.
• Build Bridges 
• Building Bridges connects people. It creates trust, builds relationships, and generates growth opportunities both professionally and personally.
• Do It Now
• Do It Now honors the importance of requests and questions, clears lingering tasks, and helps us focus on core actions that change the...

TP-Link is a leading provider of consumer Wi-Fi networking products. We continuously develop new products and technologies that transform the way people connect. Our networking expertise uniquely positions us as a leader in emerging technologies that improve our everyday lives, such as smart home products. TP-Link networking and smart home products and services make daily lives simple and secure.

Spacious and modern, our new Irvine location creates a casual atmosphere that fosters team collaboration. In addition to free snacks and drinks, we provide all employees with fully paid medical, dental and vision insurance, and contribute to their 401k funds. We have a robust benefits package, including over four weeks of PTO per year bi-annual pay increases. We strive to create an inclusive environment that provides opportunities for career development and advancement. We offer health & wellness benefits, including free gym membership, quarterly team building events and more....

This is a contract role for a Technical Support Specialist. Must have experience with SCCM-Microsoft System Center Configuration Manager (now MCM-Microsoft Configuration Manager) for imaging machines and CompTIA A+ certification. This is an on-site, six month contract role located in the Albany, New York Metropolitan Area and be available M-F 9-5. Must have excellent attendance and attitude.

Requirements

The Technical Support Specialist will be responsible for providing imaging and deployment of windows 10/11 computers, and setting up new computer work stations. Their will be work stations that need to be broken-down and moved to another location. They will use their analytical skills to identify and resolve any issues, ensuring customer satisfaction. This is a 6 month contract position, with possibility of more after completed.

Qualifications

• Technical Support and Troubleshooting skills
• CompTIA A+...

Aperio Global is seeking a skilled Technical Support Specialists I to join our dynamic team in an upcoming program. The ideal candidate will be experienced in deploying VoIP equipment, migrating from the legacy telecommunication platform, replacing end-of-life desktop equipment, and supporting high-visibility projects. Join our team and be a part of this exciting Technology Refresh program that is transforming our telecommunications infrastructure and supporting critical projects. Your technical expertise and dedication will play a vital role in our success.

Shift Schedule:

• Sunday through Wednesday, 10:00 pm – 8:30 am (4 days x 10 hours days with 30-minutes for lunch)

• Wednesday through Saturday, 10:00 pm –8:30 am (4 days x 10 hours days with 30-minutes for lunch)

Travel Requirement: This position will require regular work in Dulles, VA and Crystal City, VA. Reliable transportation to travel between...

Aperio Global is seeking highly skilled Technical Support Specialists II to join our dynamic team in an upcoming program. The ideal candidate will be experienced in deploying VoIP equipment, migrating from the legacy telecommunication platform, replacing end-of-life desktop equipment, and supporting high-visibility projects. Join our team and be a part of this exciting Technology Refresh program that is transforming our telecommunications infrastructure and supporting critical projects. Your technical expertise and dedication will play a vital role in our success.

Shift Schedule: 8:00am – 4:30pm and 8:30am – 5:00pm (with occasional off-hours work)

Travel Requirement: This position will require regular work in Dulles, VA and Crystal City, VA. Reliable transportation to travel between campuses is essential.

Key Responsibilities:

• Install, configure, and troubleshoot VoIP equipment and...

We’re looking for a tech-savvy, and friendly go-getter to join us as a Technical Support Specialist on Chat. You'd be helping our customers via chat support, assisting them with building smart forms with integrations to a variety of services like Salesforce, Authorize.Net, and Stripe.

You'll answer questions by chat primarily but will also use email to resolve an issue. You’ll have many opportunities to collaborate with the rest of the team, share customer feedback, contribute to knowledge resources, and help improve our product. 

This is a full-time position, open to all locations (working remotely from home). The expected hours for this position will typically be 9am to 5pm CST/CDT (with a rotating weekend coverage shift). You may occasionally be asked to cover alternate Support shifts (including email) as needed.

To be successful in this role, these skills are key:

• Proficiency in analysis, troubleshooting, and problem...

Here at Spark Shipping we're looking for a Customer Support Representative to join our fully remote team. We are looking for team members who are comfortable with and motivated by the opportunity to work remotely.

At Spark Shipping we help eCommerce retailers automate the connections with their suppliers. Our service is a core mission-critical application for many eCommerce retailers.

This role is highly technical. We focus on educating and helping users (instead of just closing tickets). We're looking for someone who is very technical but also would prefer to teach and spend time helping users.

We want you to become a pro on our platform and then help users do the same! 😁

You'll be diagnosing technical issues in tasks such as: 

• Reading and understanding API documentation
• Connecting to an FTP server
• Reading CSV (comma-separated) files

Position Details:

...

Samsung SDSA is looking for a passionate, customer focused, team player individual to join our on-site application support team at our Samsung Manufacturing facility in northeast Austin, TX.

This position will be responsible for providing customer technical support for a document management application, responding to the first-level issues submitted by end users, escalating issues to second level support, following up until completion of every task meeting company SLAs, and documentation via a ticketing system.

This position is onsite at the Samsung Austin Semiconductor location to cover the D-night shift: working 12-hour shifts from 7pm to 7am Wednesday-Friday (every other Saturday), and will provide support to the Samsung Austin Semiconductor facility. Employee will be able to enjoy free on-site gym, and on-site cafeteria (with discounted meal prices).

Samsung SDS is the digital arm of the Samsung group and a...

Tier 1 Technician/Specialist

Location: Arlington, VA

Must have Top Secret Security Clearance

Node is supporting a U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment; including introducing new cyber capabilities to address emerging threats.

Node is seeking a Tier 1 Technician/Specialist to perform a wide variety of technical tasks in support of operations, production, and test environments.

Responsibilities:

• Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems

• Provides support for the escalation and communication of status to agency management and internal customers

• Observes, analyzes, and reports data; and when appropriate makes necessary repairs...

About Us:

At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself. By allowing restaurants to easily expand menus without added complexity, we’re driving incremental growth with the push of a button.

Awarded as one of the Best California Startups in 2023, our beverage solution has created a new industry category, universally applicable to any cuisine, demographic, and business. Our machines are being rapidly deployed around the country for customers to experience & enjoy.

We deliver a world of flavors at your fingertips by sourcing top-tier ingredients from around the globe. Thanks to valuable data collected through our integrated CloudBar system, we easily guide our partners through their drink menu innovation.

Each drink is crafted by nature, and perfected by innovation - we’d love to have you be a part of...

Life at aptihealth

Backed by $70M in funding from world-class investors including Takeda Digital Ventures, Pivotal Life Sciences and Vista, the aptihealth team is comprised of health care, data science and technology experts passionate about transforming behavioral healthcare. aptihealth is a digital technology platform with an affiliated medical group that makes it easier for people to access speedy high quality mental health care at the right place and right time.  The technology and provider group reach people who need care, connect, follow and demonstrate improved outcomes. Everything we do at aptihealth is centered on our mission to revolutionize care and to ensure that the millions of people who need and deserve it have access to it. As a curious and collaborative teammate, someone excited about tackling the hard problems in healthcare and technology, you will play a key role in making that mission a reality. Together, we’ll create and...

We are a growing environmental software company successfully operating since 2000. We operate in the rapidly expanding environmental management industry and our customers (http://www.enfos.com/customers) are some of the largest corporations in the world. Our work culture is laid back; and we avoid red tape as much as we can. This role is part of a small team where everyone gets some project ownership and participates in a wide variety of tasks supporting internal and external projects.

This is an entry-level position designed to give a highly motivated individual the opportunity to contribute to technical software support for our customers. We are looking for someone eager to master the skills of customer service by directly supporting ENFOS’s system administrators as an ENFOS subject matter expert. Each ticket is unique and requires critical thinking and problem solving. This is not a “follow-the-script” support role and requires developing long-term relationships and...

About GBG

GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage and our talented team to deliver award-winning location intelligence, identity verification and fraud prevention solutions.

With over 30 years’ experience, we bring together a team of over 1,250 dedicated experts with local industry insight from around the world to make it easy for businesses to identify and verify customers and locations, protecting everyone, everywhere from fraud.

Why you should be@GBG

• We make the world a safer place
• We trust each other and win together
• We are local experts in a global business
• We want you to be yourself
• We grow when you grow

About the team

Customer Support and Enablement

GBG IDology is known for delivering high level of customer support and satisfaction...

Are you intrigued by the prospect of joining a vibrant team of dedicated technicians delivering attentive, empathetic customer service? Do you have a genuine passion for computers and relish the opportunity to tackle technological puzzles? Are you in pursuit of a reputable company that offers abundant avenues for career growth? If your response is affirmative, then DenaliTEK might just be the ideal workplace for you!

Role Overview:

As a Technical Support Specialist at DenaliTEK, you'll play the role of the unsung hero, providing exceptional technical assistance to our valued customers. Whether it's troubleshooting perplexing error messages or guiding users through intricate setups, your adept problem-solving skills and commitment to customer satisfaction will be at the forefront.

What You'll Do:

• Offer prompt and effective technical support through various channels, including onsite visits, phone calls, and emails.

...

Who Are We?

Full Circle Insights is proud to build careers by bringing amazing people (like you) together.

The Full Circle Insights team is made up of former Salesforce executives, marketing experts, product managers, and automation specialists who understand how valuable data is – and how frustrating it can be to get. Our powerful, native-to-Salesforce solution empowers companies to easily create attribution models, measure sales and marketing funnels, and align company-wide.

Our Core Values

Our Core Values: 

• Be Transparent
• Transparency is a way of life. To truly Be Transparent you must be candid and honest with everyone to gain trust and build relationships.
• Build Bridges, 
• Building Bridges connects people. It creates trust, builds relationships, and generates growth opportunities both professionally and personally.
• Do It Now
• Do It Now honors the importance of...

Order Desk is a multi-channel order management app that helps ecommerce merchants automate, organize, and control their order fulfillment process. Our customers are a mix of new and established merchants in ecommerce, fulfillment companies managing stores for their clients, and internationally recognized people and brands.

About Us:

• We view customer support as essential to making a good product. We consider customer support vital in crafting a great product, so everyone supports our user base, ensuring we stay connected with customers and understand our product inside out.
• We are committed to diversity and inclusion. We are serious about everyone on our team feeling safe, comfortable, heard, and valued at work.
• We are self-funded. We are committed to growing responsibly and working creatively within the constraints of our progress. Our goal is to make...

Aperio Global is seeking highly skilled Technical Support Specialists II to join our dynamic team in an upcoming program. The ideal candidate will be experienced in deploying VoIP equipment, migrating from the legacy telecommunication platform, replacing end-of-life desktop equipment, and supporting high-visibility projects. Join our team and be a part of this exciting Technology Refresh program that is transforming our telecommunications infrastructure and supporting critical projects. Your technical expertise and dedication will play a vital role in our success.

Shift Schedule: 8:00am – 4:30pm and 8:30am – 5:00pm (with occasional off-hours work)

Travel Requirement: This position will require regular work in Dulles, VA and Crystal City, VA. Reliable transportation to travel between campuses is essential.

Key Responsibilities:

• Install, configure, and troubleshoot VoIP equipment and...

Technical Support Specialist

Location: Arlington, VA

Must have Top Secret Security Clearance

The Technical Support Specialist role performs a wide variety of technical tasks in support of operations, production, and test environments. Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis, and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Observes, analyzes, and reports data; and when appropriate creates necessary documentation to facilitate repairs to equipment. Utilizes various engineering and scientific drawings, manuals, and other related documentation in the performance of assigned tasks.

This position requires shift work.

Requirements

Required Skills:

• U.S....

About Us:

In the last few years OMTech Laser has grown tremendously in the Laser engraving and cutting space. We are leading the markets with our strong brand and recognition by the Laser Engraving Community. We serve the biggest user community here in the USA. Here at OMTech Laser, we have a dynamic and passionate team that thrives on being proud of our products (Laser/ CNC/ Fiber Cutting machines).

A successful candidate will have an interest in machinery (especially laser), have understanding of basic machine functions, willingness to learn and develop knowledge for our products, posses technical ability, excellent organizational skills, great communication skills, and have grit and determination to achieve results in a fast-paced environment.

Job Description:

The Engraving Machine Operator/ Technical Support is responsible for providing excellent customer service for all customers by utilizing in-depth knowledge of...

The technical support team assists external and internal customers by monitoring, investigating and troubleshooting technical issues and incidents. They support our customers throughout the entire customer lifecycle, including provisioning, onboarding and maintenance. The team contributes towards improvements of our products, systems and processes to enhance customer experience. They are the subject matter experts on our entire range of messaging products, providing frontline support over email, phone and chat.

What do you do in the role?

• Be the first point-of-contact for internal and external customers for all technical inquiries
• Take phone calls and emails from customers about their technical needs
• Action requests in a timely manner
• Troubleshoot technical issues through to resolution, advancing to level 3 support where needed
• Be knowledgeable and hands-on with a wide variety of internal API’s and their core capabilities
...

Who We Are

EarthCam is the global leader in providing webcam content, technology and services. Founded in 1996, EarthCam provides live streaming video, time-lapse construction cameras, and Software-as-a-Service (SaaS) for AI-powered visual asset management, leveraged through our intuitive Control Center 8 dashboard which integrates with leading project management software.  EarthCam leads the industry with the highest resolution imagery available, to empower building information modelling (BIM) and Virtual Design Construction (VDC) teams with actionable visual data. EarthCam's innovations include the world’s first outdoor gigapixel panorama camera system, and the first ever 5G construction camera. EarthCam has documented over a trillion dollars of construction projects around the world. The company is headquartered on a 10-acre campus in Northern New Jersey.

We are seeking an analytical and inquisitive...