IT Technical Support Specialist - (Remote - US)

Mediavine is seeking an experienced Technical Support Specialist to join our growing IT Services team.

About Mediavine

Mediavine is a fast-growing advertising management company representing over 10,000 websites in the food, lifestyle, DIY, and entertainment space. Founded by content creators, for content creators, Mediavine is a Top 20 Comscore property, exclusively reaching over 125 million monthly unique visitors. With best-in-class technology and a commitment to traffic quality and brand safety, we ensure optimal performance for our creators.

Mission & Culture

We are striving to build an inclusive and diverse team of highly talented individuals that reflect the industries we serve and the world we live in. The unique experiences and perspectives of our team members is encouraged and valued. If you are talented, driven, enjoy the pace of a start-up like environment, let’s talk!

Position Title & Overview:

As a Technical Support Specialist at Mediavine, you serve as the first point of contact for internal customer service, responsible for the operation and administration of our information technology systems. You play a crucial role in enabling employee success by administering and supporting end-user hardware and applications company-wide and within specific departments. In addition to providing desktop and cloud application support, you will uphold IT policies and procedures to ensure the security and smooth operation of Mediavine's IT systems, crucial for supporting our remote workforce as the company continues to grow.

Essential Responsibilities:

• Troubleshoot and resolve hardware and software issues on Apple Mac computers, including operating system issues, local applications, and network connectivity. Assist with setup and familiarization with MacOS for new users, especially those coming from a Windows environment
• Provide first-line technical support for applications, such as: Google Workspace apps, Slack, Adobe, Notion, Office for Mac, Zoom, including troubleshooting access, functionality, usability, and syncing issues
• Reset passwords, manage user accounts, and configure basic security settings in cloud applications and on end-user Macs
• Use Jamf Pro to assist in troubleshooting and in day to day hardware management activities
• Document technical issues, solutions, and procedures to ensure knowledge transfer and maintain a consistent approach to support
• Maintain a positive and professional demeanor while delivering exceptional customer service to all internal users
• Stay up-to-date on the latest Apple Mac operating systems, Google Workspace features, and other relevant technologies
• Participate in ongoing training and development opportunities to enhance technical skills
• Provide support for live online and onsite events 
• Availability to travel to on-site locations for team retreats,industry events and the annual all hands events approximately 20% of the time

Requirements

• Location: must currently live in the United States

You Have:

• BS/BA in computer science, business or a related field
• 3 years minimum of experience in a technical IT role, preferably in a start-up high-growth environment
• 1+ years experience support Apple hardware and MacOS in a fully remote environment
• 1+ years experience supporting Google Workspace, Slack and other cloud based applications
• Experience with Jamf MDM tools
• Experience supporting a remote environment of ~200 employees
• Experience supporting technology (AV, streaming, conference) for both online and onsite events
• Understanding of IT policies and processes
• Excellent written and verbal communication skills
• Strong interpersonal skills with the ability to influence and build strong relationships across the organization
• Strong problem-solving and analytical skills
• Ability to work well independently and collaboratively as part of a team
• Availability to travel to on-site locations for team retreats, meetings and the annual all hands events approximately 20% of the time

Benefits

• 100% remote 
• Comprehensive benefits including Health, Dental, Vision and 401k match
• Generous paid time off 
• Wellness and Home Office Perks 
• Up to 12 weeks of paid Parental Leave 
• Inclusive Family Forming Benefits 
• Professional development opportunities 
• Travel opportunities for teams, our annual All Hands retreat as well as industry events

Mediavine provides equal employment opportunities to applicants and employees. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We strongly encourage minorities and individuals from underrepresented groups in technology to apply for this position.

At Mediavine, base salary is one part of our competitive total compensation and benefits package and is determined using a salary range.  Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility and qualifications. The base salary range for this role at the time of posting is $75,000  - 80,000 USD/yr.