Sleep Diagnostic Technical Support Specialist

Nox Medical is seeking a dedicated and knowledgeable Sleep Diagnostic Technical Support Specialist to become a vital part of our team. In this crucial role, you will provide top-tier technical assistance and support to our customers who rely on our advanced medical devices. Your expertise will ensure that healthcare providers receive the highest level of service, enhancing the overall customer experience and satisfaction.

Key Detail

• Hours: Four ten-hour shifts, 10PM EST to 8AM EST (Sunday to Wednesday).

Responsibilities:

• Providing service and technical support in person, over the phone and/or through email to healthcare providers who use the Nox Medical hardware and software 
• Have patience and compassion for working with healthcare providers who need assistance
• Investigate and document product performance and failure information
• Work collaboratively with Nox Medical Marketing, Sales and, R&D to help troubleshoot product issues
• Test new versions of hardware and software
• Be willing to be a super user of all Nox Medical products
• Perform complaints documentation and handling

Requirements

• Minimum 5 years work experience in the Sleep Diagnostic Industry
• Excellent oral and written communication skills in English
• A creative thinker that analyzes complex problems, collects data, establishes facts, draws valid conclusions, develops and executes corrective action plans
• Strong technical background
• Be comfortable and accepting of an ever changing technology landscape
• Experience with customer service and technical support
• RPSGT credential is a benefit
• Have a high aptitude for learning new technology and clinical related science  

Benefits

Medical, Dental, Vision Benefits

401K + Match

Unlimited PTO

Employee Sleepcharge Program