Service Desk Specialist

Active Secret Clearance Required

Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues.

Responsibilities :

• Identify and resolve issues related to desktop computer hardware, operating systems, and software applications for Windows desktops

• Troubleshoot problems and provide support for Microsoft applications such Outlook and Microsoft Office

• Assist with installing, moving, adding and/or changing (IMAC) desktops, laptops, printers, and other approved peripheral devices

• Standard computer images including Desktop Image

• Assist with centrally managing desktops, laptops, printers, and other network peripheral devices

• Provide quality customer...

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is hiring a IT Service Desk Specialist in Crane, IN.  The selected applicant will be responsible for:

• Effective use of Help Desk tracking and ticketing system(s).
• Effective verbal and written communication.
• Maintaining professional relationship with all customers and clients in a very busy call center environment.
• Providing technical support by responding to and resolving end-user problems.
• Installation and configuration of new workstations, peripheral equipment, and software.
• Documenting internal procedures.
• Assisting with onboarding of new users.
...

Title: IT Service Desk Specialist

Location: Portland, Oregon

Duration: 11 months Term (Contract)

Roles & Responsibilities

• The person selected to fill this position will be expected to provide quality first level computer help via phone and/or email; (Tier I) incident/problem tracking, escalation and communication; computer access request processing, and IT service request routing and coordination for IT clients across client.

Minimum Qualifications

• The position requires thorough knowledge of PCs, local area networks, peripheral devices and software compatibilities; excellent verbal and written communication skills; demonstrated operating capability in PC programs, operating systems and network utilities.
• Demonstrated attention to detail and a personal emphasis follow-up/follow-though...