Service Desk Specialist

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is hiring a IT Service Desk Specialist in Crane, IN.  The selected applicant will be responsible for:

• Effective use of Help Desk tracking and ticketing system(s).
• Effective verbal and written communication.
• Maintaining professional relationship with all customers and clients in a very busy call center environment.
• Providing technical support by responding to and resolving end-user problems.
• Installation and configuration of new workstations, peripheral equipment, and software.
• Documenting internal procedures.
• Assisting with onboarding of new users.

Requirements

• Two (2) years of Systems Administration and/or IT Help Desk Experience
• DoD 8570 IAT Level 2 Certification (Security + CE) is required.
• The selected applicant must have the ability to work independently and as part of a team in researching data and developing analytical techniques and methodologies.
• Security Clearance: An active DoD security clearance is required to start. Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.

Benefits

At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees. RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. We offer Monday to Friday full-time day shift work, and can assist in paid relocation. This also includes a competitive paid vacation package with 11 paid federal holidays. Additionally, we also offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package.