IT Service Desk Specialist - SECRET clearance required

Active Secret Clearance Required

Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues.

Responsibilities :

• Identify and resolve issues related to desktop computer hardware, operating systems, and software applications for Windows desktops

• Troubleshoot problems and provide support for Microsoft applications such Outlook and Microsoft Office

• Assist with installing, moving, adding and/or changing (IMAC) desktops, laptops, printers, and other approved peripheral devices

• Standard computer images including Desktop Image

• Assist with centrally managing desktops, laptops, printers, and other network peripheral devices

• Provide quality customer service and support for designated equipment

• Respond to telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation

• Ensure all time reporting and other required reports are accurate and submitted on time

• Ensure on-going maintenance and development of positive customer relationships with end-users

• Develop and create documentation on training materials, FAQs and Knowledge Base Articles

Requirements

• Bachelor’s degree or certification in IT related field

• 1+ years of relevant work experience

• Prior IT Operations support experience with a blend of application, hardware, and networking support, including providing support via phone (call center)

• Relevant certifications such as CompTIA A+, Network+, or Security+; HDI; Microsoft certifications including MCSA, MCP, MCSE or similar certifications desired

• Experience with using ITSM Tools such as Ivanti or Remedy Help Desk is a plus

• Excellent organizational and communications skills

• US Citizenship necessary

• Active Secret Clearance REQUIRED

Benefits

Paid vacation

Paid holidays

Company paid STD, LTD, and group life insurance

Medical, dental, and vision insurance

401K with company matching