IT Service Desk Specialist - SECRET clearance required in Virginia

Active Secret Clearance Required

Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues.

Responsibilities :

• Identify and resolve issues related to desktop computer hardware, operating systems, and software applications for Windows desktops

• Troubleshoot problems and provide support for Microsoft applications such Outlook and Microsoft Office

• Assist with installing, moving, adding and/or changing (IMAC) desktops, laptops, printers, and other approved peripheral devices

• Standard computer images including Desktop Image

• Assist with centrally managing desktops, laptops, printers, and other network peripheral devices

• Provide quality customer...