Senior Workforce Management Analyst
DSI Systems
N/A
DSI Systems Inc., an authorized AT&T Representative partner, has an immediate career opportunity for a motivated individual to fill one of our new roles as a Senior Workforce Management Analyst for our Customer Support team.
The Senior Workforce Manager plays a critical role in maximizing customer satisfaction KPIs by recommending appropriate scheduling and staffing levels while applying strategies to reduce operational costs for efficiency. They will lead in building forecast proposals in a multi-skilled, multi-location, multi-product call center ecosystem. They will be leaders in implementing change to maximize agent productivity and customer-focused outcomes.
About DSI
DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners, through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and...