Patient Service Representative

Performs clerical duties to support the daily business activities of the department.

Responsible for the following: answer telephones, greeting patients and processing patients in preparation for clinical visits.

Essential Functions

1. Applies the step-by-step AWAKEN process to consistently fulfill our patients’ needs and

help the Dental Department maintain excellent Patient Satisfaction scores. AWAKEN:

Anticipate, Welcome, Appreciate, and Keep it real, Excellence and Never.

2. Answers telephones, routes call, takes messages and provides routine information to patients

or staff. Responds to all telephone inquiries in a timely and courteous manner.

3. Provides guidance and direction to visitors and patients. Calls for transportation as

necessary.

4. Verifies patient’s demographic and personal information and enters them in the appropriate

EHR program.

5. Verifies insurance...

As a Patient Services Representative, you would be crucial to our mission. You would be the first and last ROC employee our patients would interact with. On any given day, you could make patients feel less nervous or scared to visit our providers or make a patient’s day by giving them a warm welcome. If you value respect, optimism, compassion, innovation, and top-notch patient care, you have found your home.

Be a part of our family and contribute to your community in a real and tangible way. Apply now to be a part of something fantastic!

What would you do as a Patient Services Representative?

Insert summary section from job description (i.e. The title is responsible for summary of duties in a manner that places emphasis on quality patient care.). You can expect to regularly:

• Check-in/Check-out patients and schedule follow up appointments.
• Accurately enter patient demographic information.
• Scan photo ID’s...

As a Patient Services Representative, you would be crucial to our mission. You would be the first and last ROC employee our patients would interact with. On any given day, you could make patients feel less nervous or scared to visit our providers or make a patient’s day by giving them a warm welcome. If you value respect, optimism, compassion, innovation, and top-notch patient care, you have found your home.

Be a part of our family and contribute to your community in a real and tangible way. Apply now to be a part of something fantastic!

What would you do as a Patient Services Representative?

Insert summary section from job description (i.e. The title is responsible for summary of duties in a manner that places emphasis on quality patient care.). You can expect to regularly:

• Check-in/Check-out patients and schedule follow up appointments.
• Accurately enter patient demographic information.
• Scan photo ID’s...

As a Patient Services Representative for Aurora Behavioral Healthcare San Diego, you’ll facilitate the orderly admission of patients to the organization, balancing the patient's comfort and ease with the organization's operating needs and financial goals.

*Pay Range: $20/hr. to $30/hr.

Full Time Work Schedule :

• Sunday to Saturday, 8 hours, Variable working hours from (7:00 a.m. to 9:30 p.m.)

Responsibilities

• Effectively manages the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; collecting patient payment responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Responsible for interacting with patients, payers and providers to gather information necessary for...